On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
97% of the time the products are a good quality at a good value and most of the time prompt service.
It's fun bidding n even better when you win! Has a great deal of selections, you name it, it's here. The cost is a big plus. Good quality, all new (not used). Exciting, fun and makes shipping fun!
Hi Denise,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Love this site. Short and to the point bidding. Everything I have won has been great. Easy to become addicted to this site.
Hi Lawerence,
It’s wonderful to hear you enjoy shopping on Tophatter.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
I am on Tophatter several times a day. I just love bidding on items, some I not sure if I even want them.
Hi Tom! Thanks for responding to Tophatter's experience survey!
We are thrilled to hear your feedback. We truly are delighted to have you as a valued member of the community. Happy shopping!
Regards,
Graciela
Anyone should be able to find something they want or need it's hard not to bid on these items they are so many things on this site
Hi James! Thanks for responding to Tophatter's experience survey!
Thanks for the great feedback! Please continue to visit Tophatter for more exciting items!
Regards,
Graciela
I like the quick auctions. They have something for everybody. And I have no problems receiving my stuff. Just a shout-out thank you top hat.
Hi Tom! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Happy bidding!
Graciela
I have enjoyed the "shopping" experience on Tophatter since approximately 2015. They have some beautiful jewelry, neat items such as a monocular, car cameras, helmet cameras, hand held games and consoles, pocket watches, hair accessories and the like. They have so many items you could not name them all including televisions, tablets, etc. The prices cannot be beat! I love the thrill of bidding on those particular items I am interested in and if I am looking for something in particular and don't have time to sit and bid, I jump online to Tophatter do a quick search and purchase the item I am wanting. The sellers try to package the items so they are not damaged during shipping and most items arrive sooner than expected. Some items ship for free, however, those that do charge shipping, it is usually a minimal fee and you always know if you have to pay a shipping fee when you bid on the item. Tophatter, in my opinion, is the best bidding site I have ever encountered.
Hi Diane! Thanks for responding to Tophatter's experience survey!
We are happy to hear such feedback and please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
Fantastic! Unbelievable The best place to shop the best program simply unbeatable! I bought for my grandma for my daughter from my grand grandma great grandma Dora unbelievable unbelievable unbelievable
Hi Abraham! Thanks for responding to Tophatter's experience survey!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
There is NO real person to talk to and no one reads their messages! I have been blocked for 24 hours for items I did not bid on. Item changed in midbid and eneded up with something I was NOT bidding on. Fb page says contact customer support-bwhaha there isn't one!
Thanks for responding to Tophatter's experience survey, Penny and we are sorry you feel that way.
Our Customer Support Team can easily be reach via email here: http://tinyurl.com/j8eo7hu. When you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Thank you and regards,
Graciela
Like this and have been pretty happy with my experience except when you bid for something and win it at the lowest price and the seller backs out. This has happened 3 times to me and say they are out of the item but then comes up for auction over and over again. You have to really check what it is in the description because what is pictured may not be exactly what you think your getting. Overall its been good
Hi Marie! Thanks for responding to Tophatter's experience survey and sharing some suggestions.
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused. Please let us know if you need any help and we'll be more than happy to assist!
Regards,
Graciela
Ive ordered everything from cameras to clothing and the one time I had a tiny problem they issued a refund immediately! It was so great not to get that it will be 4-6 weeks policy quoted at me. Im going to be shopping at Tophatter a lot!
Hi Angela, thanks for responding to Tophatter's experience survey.
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
A couple of years ago I started using Tophatter. Loved it. Last few months almost all of the products have been junk! All the clothes would nearly fit a preschooler!
Hi Cheryl, thanks for responding to Tophatter's experience survey.
We're sorry you feel this way. If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Thank you.
Kind regards,
Graciela
I have bought 30 items. One item a pen,, mail said it was delivered. It wasn't. I reported it was not delivered to this house. The answer was cant do anything. I said fine, let me at least buy one. It looks like an Item I would use. Nothing good has cone of all this
Hi Gus, thanks for responding to Tophatter's experience survey.
When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If you need further help, feel free to contact our Customer Support. We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you for your understanding,
Graciela
Sorry but I can only give 1 star because I've found that the pictures don't match what your selling and you have to really read the description to know. I found that most are coming from China and can be found cheaper buying directly from Ebay. I went crazy the 1st couple days and spent a lot of money and when did research realized deals weren't that good and I over paid on most of what I bought. Have some items I bought almost a month ago showing still in China.
Hi Lori, thanks for responding to Tophatter's experience survey.
If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Thank you for understanding,
Graciela
Overall I give Tophatter a 5 STAR ratting. Sure, ever once in a blue moon a small snag may pop up, however, Tophatter makes it all OK! I have bought over 200 items in the past few months and am very pleased with the average timely and secure delivery of 99% of the items. My wife just loves all the items I've won for her on Tophatter, the people who have received them as gifts are more than pleased and I, I love the "hunt", hoping that I snag what I wan't at a low to very low price! Thank you Tophatter for a great experience!
Hi John, thanks for responding to Tophatter's experience survey and the team here in Tophatter is thrilled with your feedback!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I bidded on coins since I`m a coin collector and unfortunately bidded on some coin copies. I was not happy about it once I realized they were not authentic.
Thanks for responding to Tophatter's experience survey, Tina.
Please be advised that sale of counterfeit items is prohibited on Tophatter. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Thank you,
Graciela
I like the wish site but I love top hatter especially the browser part better than the bidding part but I like it all
Thanks for responding to Tophatter's experience survey, Sherry!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Has delivered exactly as advertised always. I continue to use them. Easy experience to work with, pay after you win is a plus... not spending money to buy "bidding chances". Nothing but good to say about my experiences.
Thanks for responding to Tophatter's experience survey, Mike!
Thank you! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
I have bought a lot of things and I have been very happy with everything I have purchased. I have been pleasantly surprized at the shipping. It comes when you say it will come. I'm just delighted with all of it. Thank you very much.
Thanks for responding to Tophatter's experience survey, Milly!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
I like it the only issue is how cheap alot of items are. RSP on items is a lie. Just wish you guys would be strig b t up about the items. Most are fake junk. Sorry but I'm telling the truth. Not saying all but most are
Thanks for responding to Tophatter's experience survey, James.
The struck-out price shown is the suggested price of the item as provided by the seller. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms) and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection. Please see this link for more details: http://tinyurl.com/jeura4f.
Moreover, kindly note that sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Thank you once again for your feedback.
Graciela
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auction Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Randel,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique