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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This site is a fun way to find interesting and useful items, everything from cute lingerie to tools and kitchen gadgets.
I have to admit I went into the Tophatter (TH) with some trepidation because of some bad reviews. But I found none of this to be true. So far TH has treated me fairly and with expedience with any problems I have had. I have purchased over 30 items so far from them and about 5 of the items I did not like and when I asked to return the item they just told me that I would get a refund and for me to just keep the item (which I just donated to charity).
My only problem I have is that it is hard to keep track of the items once I buy them and receiving them but that is PayPals problem not TH. Because paypal sends me a receipt but it only has a reference # on the receipt so I have to write it down, then go back to TH's post of sending me my product (which they post a pic of the item which is a big help). It would be great if PayPal could post a pic but that would be just added cost on their part so I understand.
But so far I have not found any discrepancies with TH. They get 5 stars from me.
Hi Wally,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear you're happy with the return policy and your overall experience has been a great one.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
It's ok but a lot of the sellers don't ship the items for several days and most of the items come from China or Japan which takes a while to get.
Hi Cindy,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
If your item is not delivered within this time, please contact support (http://tinyurl.com/j8eo7hu) and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y. Thank you!
Kind Regards,
Angelique
You never know whats gonna be for sale, so I check it out all of the time... Ive gotten a dash camera, clothes, watch, and many other things
Hi Sean,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Great site to find some great products. With fast shipping and easy return if you feel the need. Most products are just as described. I'm always looking for that special gift at great prices. Thanks Tophatter!
Hi Norman,
Thank you for your review. I’m glad you're happy with your purchases. It’s wonderful to hear you enjoy shopping on Tophatter.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
Some of the purchase is what I expected
Not including what didn't work out. The simulator patch didn't work
Hi Randall,
Thank you for your review. I'm happy to hear you've been happy with most of your purchases.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Kind Regards,
Angelique
Love that I can bid on the items and thrilled when the mailman delivers my winnings. At Tophatter my satisfaction is guaranteed.
Hi Brenda,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
A whole new experience for me. I have learned to be patient>the price is worth the wait. When I needed to return or cancel. Customer service exceeds any experience I have had anywhere else. Bravo!
Hi Scat,
Welcome to Tophatter! We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I really enjoy Tophatter and, while I lose out on a lot of bargains because I read the fine print, I also both save and make a lot of $$!
Hi Tracey,
Thank you for your review. It’s wonderful to hear you enjoy shopping on Tophatter.
I recommend setting reminds for items. Reminders can be set for items by clicking the heart icon, or by clicking Set a Reminder.
This will allow you time to read the item description before you bid and we will notify you that an item is coming up for auction again, this way you do miss out on any items you may want.
We appreciate you being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
I have bought over 100 items on Tophatter for some really great prices but the best part is if I get a faulty or damaged item I have been refunded as soon as I make a complaint but prices will be going up as more people become aware of the Tophatter website
Hi David,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
We appreciate you being a dedicated buyer. I'm glad to hear you've been happy with your purchases and our return policy.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Perfect platform and apps for mobile devices as well. Mac and PC both work consistently. Diverse offering of products covering everything from Electronics to Fashion and Beauty. Bidding starts at $1.00 on almost everything and then the fun begins. Hold your breath for 90 seconds and find out if you have been "out bid" or lucky enough to win at your current bid. No payments are made until you win an item up for bid. Simple, you bid, when you win, you pay for your item. Reasonable shipping charges and many items are FREE Shipping. Don't forget to check out the deals and feel free to "Browse" the entire list of unique products. The site provides reminders via email when items you have checked off are coming up for bid. Happy bidding.
Hi Michael,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Great quality but shipping can take a month. I would like faster shipping but that is my only complaint.
Hi Angelica,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I'm elated to hear you've been happy with the product quality and
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
If your item is not delivered within this time, please contact support (http://tinyurl.com/j8eo7hu) and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y. Thank you!
Have a wonderful time shopping on Tophatter!
Kind Regards,
Angelique
Tophatter is lots of fun. Try to win a bid at the lowest price makes tophatter fun and exciting. Customer service is by far better than any other business
That I have dealt with.
Hi Robert,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Quick fast and resonale no fee until you have winning bid Americas Best Auction you cant go wrong and tophatter has the fastest shipment
Hi Richard,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I love everything except not being able to communicate with the seller. For example, a seller sends me the wrong item, they still have it, but the buyer ends up returning the wrong item and only getting a refund instead of the correct item. Next time I see the item I want, I might have to get into a bidding war to get it. This could easily point to fraud as the seller "could" purposely send the wrong item if the item did not sell for as much as they wanted and then relist it! This lack of communication is ripe for fraud!
Hi Don,
We are always striving to make our customer experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most for improving the functionality of the platform, I thank you for sharing yours.
Please do know your voice is heard, I personally sent an email to the manager about the ability to offer exchanges/replacements. Because we aren't the seller of the item and don't have access to the seller's inventory I'm not sure of the challenges that might come with this.
As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
Buyers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Excellant products very affordable. Will keep buying thru your company. I would like to rate younat 5 stars
Hi William,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your happy with the products on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
It is my first time join this company. It is cool and cheaper. I loves to shopping. It had fun to bid to win!
Hi Sharon,
Welcome to Tophatter! We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you are pleased with the bargains and have fun bidding on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I like the format. You have to know about what you are bidding on. Some product is good some is crap. I have gotten approximate 10 items with two being junk. I know I should not be expecting to much for the price that you pay. All in all I will give 4 1/2 stars.
Hi Terry,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
I havent been disappointed once and I have ordered quite a few items. Its lots of fun bidding too. Its exciting.
Hi Monica,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun time bidding on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I am an online shopper, I adore the auction that TopHatter does, Once you win, you pay and the shipping cycle begins. In most cases shipping is fast. China takes a little longer but that's to be expected. If there is a problem with an order, no hesitation, immediate reimbursement to your account.
Good Job guys.
Hi Barry,
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Have a great time on Tophatter!
Kind Regards,
Angelique
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for responding to Tophatter's experience survey, Sharon!
We are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Be sure to let us know if there’s anything we can do to make your shopping experience even better.
Happy bidding!
Graciela