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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have bought a lot of stuff from this Tophatter and most of it has been pretty nice but I have had problems with some things. But support department has been very helpful.
Just that thing you want at the corner of your mind; tune in and POP!, it's there at an incredible price. Quick now, BID...
Hi Anthony,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
Ive ordered 18 items, 10 have arrived. The shower speaker is great, Im unable to sync either of the smart phones! Paw pal stuffed dog is felt not plush, I ordered 2 sets of earrings, only received on, and the post is 1.5cm in length, too long to wear. Italian 18k 3.5 stone ring arrived with stones missing, backpack seams are not sewn, night scope is plastic light does not work, pink smart phone wallet is beige not pink, the mini drones are a birthday gift, but I will have them tested before giving them, silicone baking mat, melted in the oven set off fire alarms.
Hi Terrie, thanks for responding to Tophatter's experience survey and we are sorry to hear what happened.
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Kind regards,
Graciela
So, far I have a great experience. I have been happy with the sellers, the products, and the customer service from Tophatter.
I have to make my self stop, I could be on the site for hours. Addicting!
Thanks for responding to Tophatter's experience survey, Lisa!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Wish they had more variety. A lot of the stuff is repeats. Otherwise I think I have gotten a pretty good deal on things that I have ordered.
Thanks for responding to Tophatter's experience survey, Collin!
I'm sorry that you weren't able to find great deals while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Thank you once again for the great review!
Graciela
I give it 5 stars coz I enjoy this site. It's exciting to bid and get outbided... but there's always more to come..
Thanks for responding to Tophatter's experience survey, Patricia!
We are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Happy bidding!
Graciela
I have bought quite a few things from Tophatter. Some have blown my expectations away with awesome items. Some have been ok. I did receive a damaged item once in the mail and was not happy with the quality of the item and TOPHATTER REFUNDED ME MY ENTIRE OUT OF POCKEY THE VERY SAME DAY... Awesome customer service.
Thanks for responding to Tophatter's experience survey, Don!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support and for sharing your experience! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Some items are very cheap and not like you except or what you see in the picture. Not worth the time to send them back. But some items I have his on have been a great purchase.
Thanks for responding to Tophatter's experience survey!
If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Kind regards,
Graciela
The one question I asked was answered in a timely manner. The things that I have gotten so far are nice. Still waiting for more.
Thanks for responding to Tophatter's experience survey, Terri!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
Very fun and everything is pretty good quality so far. Just be careful and don't over bid, there will always be a next time for all items.
Thanks for responding to Tophatter's experience survey, Mary!
We are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Regards,
Graciela
Have enjoyed everything I have received. Have enjoyed every thing I have received. Have enjoyed every thing I have received.
Thanks for responding to Tophatter's experience survey, Gloria!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
I've liked about half of the items I received... I've received three watches...
All three have failed... the first in about an hour of use... The second in about two days... the third didn't work out of the box... I did not return them because the postage to china is more than I paid for them...
The items that worked and most of the jewelry has been great... I did order a pair of dangling ear rings and the wrong type was sent. Again not worth returning. I had ordered a body massager/stimulator that had 8 pads for 4 different positions... after many weeks the order was canceled and my money was refunded?
Overall the experience has been satisfactory because the items have been won on the auction at a very low price... at this point I wouldn't bid very high until these discrepancy's stop. I don't like it when the shipping cost rises after the auction is under way... this is sneaky... These are the reasons I rated the service three stars...
Thanks for responding to Tophatter's experience survey, Gerald.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying for their own return postage with valid tracking number.
On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns. For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold.
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.
Tophatter’s return policy is in-line and considered standard among the industries’ competitors. Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuse.
Our Buyer Protection FAQ which details our policy and process is accessible from every page and screen of our website and mobile app for the buyer's convenience.
If the item was returned with valid tracking, please contact customer support. After confirmation that the item was returned to the seller a full refund will be processed. You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue (http://tinyurl.com/j8eo7hu).
Thank you again for taking the time to leave a review.
Warm regards,
Graciela
I love Tophatter! It has awesome deals at awesome prices on the things that I was looking for and a bunch of things that I didn't even know I was looking for. This app is amazing.
Thanks for responding to Tophatter's experience survey, Chris!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Tophatter is fun and great items. Seller are pretty fast shippers and good to deal with, say if you have a problem they quickly resolve the issue.
Thanks for responding to Tophatter's experience survey, Nancy!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I found Tophatter about a week ago and have purchased 37 items with only two that had to be returned because of damage in shipping on one that was not like pictured. Both were refunded immediately! What an awesome site!
Thanks for responding to Tophatter's experience survey, Tracy!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Everything I've ordered and have received so far, has been very nice, efficient shipping, considering where most of them are coming from.
Good value, interesting items. Original product.
Thanks for responding to Tophatter's experience survey, Judy!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
There is always something new and different every time you go on, it is fun and exciting bidding customer service is quick, I have bought a number of items and received in good condition
Thanks for responding to Tophatter's experience survey, Jeanene!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Have brought many many items and have been pleased with everything I brought. Some items looks better than the picture. So glad to have a site that can Be so handy thanks for be there wheneenr you
Thanks for responding to Tophatter's experience survey, Michael!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Tophatter is a great place to get some of the hottest items at a phenomenal price. I have been shopping on Tophatter for several years now and truly enjoy the experience of bidding on items that interest me.
Thanks for responding to Tophatter's experience survey, Joanne!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I did not receive batteries with my muscle stimulation machine and have not been able to find the type it requires. I notified Tophatter when they asked me to rate the item but had no response. Also one jewelry set was not the quality I expected. I have been very happy with my other purchases.
Thanks for responding to Tophatter's experience survey, Barbara and we do apologize for any inconvenience.
When you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Again, thank you for your feedback and continued support!
Kind regards,
Graciela
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Hi Eugenia,
Thank you so much for your review.
I'm happy to hear your experience on Tophatter has been nice and our customer support team was able to help solve your problem in a way satisfying to you.
Have a great time shopping on Tophatter!
Kind Regards,
Angelique