On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Tophatter has really reached deep can make sure their customers are taken care of they have went beyond regular customer service to make sure their customers are happy I used to be with tophatter a long time ago and had some problems boy has it changed for the best I don't know why I came back my dad said something about the site so I thought I would check it out again I'm having a lot of luck over there a lot of fun and getting some great stuff for low prices the auctions are great considering eBay no longer has auctions they only have buy now options mostly thank you again tophatter for caring about your customer
One of these watches is big but can't see the dials. Another smart watch keeps changing the time on it but other stuff I got is great.
Hi Morris! Thanks for responding to Tophatter's experience survey!
If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Kind regards,
Graciela
WHILE BEING A CUSTOMER OF TOPHATTER, I HAVE EXPERIENCED THE GREATEST CARE AND SERVICE FROM PEOPLE I HAVE NEVER MET IN PERSON. THEIR LOYALTY AND DESIRE IN PROVIDING THE BEST CUSTOMER SERVICE IS WHAT MAKES ME KEEP COMING BACK TO THE BIDDING TABLE. THEY TRULY CARE ABOUT YOUR HAPPINESS AND CONCERNS. TRULY AN AMAZING VENUE. I HAVE MADE TOPHATTER MY OWN PERSONAL AND EXCLUSIVE PLACE TO SHOP FOR MY SMALL BUSINESS NEEDS, TWO BIG THUMBS UP! AN A+ RATING, 10 OUT OF 10 STARS!
Hi Calvin! Thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support! We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
I have been surprised by the quality of most of the products. Any issue was promptly taken care of to my satisfaction. Its quick and easy to bid on items Ive been looking for. The prices are insanely low. I am a customer for life!
Hi Elaine! Thanks for responding to Tophatter's experience survey!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I love the items that I have purchased from Tophatters and I believe the items I have recieved already have arrived by the date given to me or stated on their item on Tophatter.
Hi Natalie! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Kind regards,
Graciela
Great prices on excellent quality goods. Exciting bidding and more fun to win. Have fun and bid away''''
Hi John! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Kind regards,
Graciela
It's fun just give it a chance and look and see what you can get it's amazing all a good price I tell you all about it just give it a chance and you'll see what I mean
Hi Margaret! Thanks for responding to Tophatter's experience survey!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Love this site. Love to see the new items pop up. Customer service is very helpful. Most of the times I have received seem to be of good quality.
Hi Jason! Thanks for responding to Tophatter's experience survey!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I like the sight a lot but TOO many sellers don't honor the sale. I have bought many things of all types. And they are good to refund the dishonored sales or when problems with items but it is a major frustration to think you have bought something(usually in my case as a gift) only to find the seller chose not to honor the sale
Hi Randy! Thanks for responding to Tophatter's experience survey!
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused. Thank you.
Kind regards,
Graciela
I am (was) very new to Tophatter, and I accidentally hit bid while just trying to touch my screen to scroll, it has happened 3xs, so now I am not allowed to bid anymore. While touching the screen to scroll down on my phone, I hit the bid button by accident. By the way, the day I accidentally bid and cancelled 2xs, I did make "6" purchases!
I will go back to wish.com which has mostly the same products, and eBay.
Bidders be careful while scrolling down, it is very easy to make this mistake!
Hi Elle! Thanks for responding to Tophatter's experience survey and we are truly sorry to hear what happened.
I understand the disappointment this incident can cause. The block is only temporary and will release automatically. Please review Tophatter's cancellation policy here: https://tinyurl.com/y8uzqbag.
Thank you and we hope to see you again!
Graciela
TOPHATTER is my go to website for affordable jewelry and gadgets. I love that there is a free shipping category! Shipping is pretty quick too! I've ordered so many things for my friends and I don't have to wait forever for my orders. My new phone charger came today, that was super quick so happy!
Thanks for responding to Tophatter's experience survey, Marilyn!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I have been pleasantly surprised with the products I have received. The quality of the jewelry has been good. I wish the delivery was faster but that wont stop me from ordering more.
Thanks for responding to Tophatter's experience survey, Lou!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Kind regards,
Graciela
The only thing I dont like is the delivery time. You dont know how long it will take to get your items and then you get a review request before you receive your order.
Thanks for responding to Tophatter's experience survey, Wesley!
We're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Kind regards,
Graciela
They stand behind the customer. I have had a few products show up no as described and without hesitation, Tophatter took care of me. Thank you Tophatter. I will continue to enjoy your site.
Thanks for responding to Tophatter's experience survey, Heather!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Thank you for taking care of your customers. You do everything as policy offers and you are very timely in refunds. I am glad to be a tophatter customer.
Thanks for responding to Tophatter's experience survey, Brenda!
Our goal is for you to be completely satisfied with your buying experience.
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter!
Have fun bidding!
Graciela
Ok stuff, just some things a lil miss leading. That is all I have to say. Nothing else to say. That is all
Thanks for responding to Tophatter's experience survey, Duane!
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
Thanks again for your review.
Kind regards,
Graciela
Enjoy shopping on Tophatter for the great deals. Really like the bling section. My kind of place to unwind after day at work.
Thanks for responding to Tophatter's experience survey, Gayenell!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
It's a lot of fun looking at the diverse products on Tophatter. It's also a lot of fun "competing" (bidding) for them.
But most of all you can find something you need or want at a great price and quality, particularly if you're a good bidder.
Or if you would rather, you can go the the Browse section and buy outright!
I take a look a least 1x per day, usually more!
Thanks for responding to Tophatter's experience survey, Laurel!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
I'm sorry I haven't rated my or your Items yet. You see the post office is holding all our mail till w get home from Florida. It's a vacation we have planned for over a year. So I do really love this site and I have lots of fun just about every day. I get some junk and stuff I love to play with. I will rate every item when we get home and I open everything and make sure nothings broke. In fact I'm excited to get home and pick up everything from the post office. I've explained this to support and never got a reply. However I can still buy and bid here from my laptop. Thanks for the e-mail so I could explain. Gary
Thanks for responding to Tophatter's experience survey, Gary!
Thank you for sharing us your experience and we are looking forward to hear from you again! For sure you'll love your items! Please do remember, if you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Thanks again and happy bidding!
Graciela
All items I have received have been poorly made. Of my four purchases none have made me happy. The ear buds have terrible sound, the wallet strap is not even the same color, the car organizer looks like a child made it. I will never buy here again.
Thanks for responding to Tophatter's experience survey, Amanda.
If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Thank you and regards,
Graciela
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auction Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Clayton! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela