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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I havent been disappointed in the items I received. Some I like better than others but thats normal. For the prices you really cant beat it. Bidding is so much fun! I love it!
Great place to shop! Bidding is a good way to get items at super prices, but if bidding is not your thing you can always browse sellers sites and use the buy now option. Overall I give them 5 stars
Thanks! You’re awesome for thinking of us and leaving a review, we appreciate you, Melly.
I’m glad you're happy with your purchases. It’s wonderful to hear you enjoy shopping on Tophatter.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
I've enjoyed setting at my PC and watching for great items to come to bid on. Not all for me but I've brought quite a bit. My wife says its my new favorite site to stare at. Truth be told some items are not GREAT but I've found those few Diamonds in the rough that I love when I receive at mailbox. Items will only get better if more people come to site and take look and try it out. The most you could really lose is buck or two because I've yet to find item that didn't work. So give it a try maybe you will like it. It is fun to bid with no charges if you lose, you only pay when you win a item BID.
Thanks for responding to Tophatter's experience survey, James!
Thank you for sharing your experience and insights. We truly appreciate that! We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
I would ave to say that the majority of the items I have bought, have been of VERY cheap quality. Sometimes you'll find something worthy of your dime and time, but more not than yes.
Thanks for responding to Tophatter's experience survey, Julie!
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Kind regards,
Graciela
I enjoy shopping at Top Hatter because they give such a wide variety and have many new and unusual gifts! Always get my gifts and purchases on time and with ease!
Thanks for responding to Tophatter's experience survey, Mike!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
Top Hatter is very good and helpful I will keep useing your site I just wish thangs would get to me sooner so you don't have to refund me other than that I really enjoy Top Hatter
Thanks for responding to Tophatter's experience survey, Robert!
We are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Kind regards,
Graciela
Tophatter is a Great auction sight. Fast service, easy to use for bidding. Tophatter has everything and anything you might want or need at a fair price.
Thanks for responding to Tophatter's experience survey, Marianne!
We are happy to hear such feedback and please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I just love the savings and all of the different merchandise I can bid on. I'm glad I found the website on Facebook.
Thanks for responding to Tophatter's experience survey, Rhonda!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
This site is full of a great many items at reasonable prices, shipping is too expensive. And sometimes an item might be presented to be something not what it is in actuality.
Thanks for responding to Tophatter's experience survey, Holly!
I am sorry that the shipping cost did not meet expectations. Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
Kindly note that Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Thank you and let us know if you need any help!
Regards,
Graciela
I really like Tophatter. But there are a few drawbacks.
1. You can get items at a low cost.
2. Most, I feel, are of good quality.
3. The auctions are fast paced and riveting.
4. I will not use any other auction site.
I just wish I understood how to get started selling on the site myself.
Thanks for responding to Tophatter's experience survey, Daniel!
Thank you for your kind words and continued support! Please see this link for full details on how you can start selling on Tophatter: https://bit.ly/2Lk76w1.
If you need any help, please contact our dedicated customer support team for assistance. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.
Kind regards,
Graciela
Love shopping on this website its easy and convenient, wide variety of merchandise, good quality products, fast and efficient service. Thank you for giving me this opportunity to bid on the things I love
Thanks for responding to Tophatter's experience survey, Patricia!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Kind regards,
Graciela
I hate the way some items pop up then even if you bid the price goes up up up I guess though that is what makes some prices a deal.
Hi John! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
10 stars, 5 stars for the quality of the items, and 5 stars for the customer service team, I also like being able to have the option to buy the item and get your bids back. You're never too old to Deal Dash.
Hi Ronald! Thanks for responding to Tophatter's experience survey!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I Love Tophatter for the selections and the prices. I go way overboard myself because I just cant get deals like this anywhere else! Thanks Tophatter for the great things! It doesnt take very long either to get most of my things.
Hi Darla! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Kind regards,
Graciela
Tophatter has been a great site to work with prices were great, quality is great and customer service is a standing
Hi Jeanne! Thanks for responding to Tophatter's experience survey!
We have worked really hard to satisfy our customers and deliver the best customer support. Again, we are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Kind regards,
Graciela
Tophatter is wonderful... I became addicted after the first bid it really offers a lot of things that cost next to nothing that you thought you didn't need but you really want. Awesome way to get gifts for Christmas out the way for next to nothing. I've only had one issue with tophatter and that was returning an item that I didn't want after reading the fine print on how long the chain was. It was too short for my neck but I was not able to get a refund that was my fault I should have read the fine print before bidding other than that I had a return that was easily returnable the items that I purchased that have came in I give a 5- star rating. They were awesome I will suggest this site to all my friends
Hi Leshaun! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Thank you and regards,
Graciela
TOPHATTER SO FAR HAS BEEN VERY SUPPORTIVE IF I WAS UNHAPPY WITH AN ITEM. THEY HAVE AIRED MANY DIFFERENT ITEMS FOR TO TO CHOSE FROM. I LIKE THE FACT THAT I CAN BID OR BUY...
Hi Brenda! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Most items on top hatter are great buys. I love it. I have made in excess of 300 purchases and I will make many. More. The only thing I find that is not good is the high mail costs on some items that are not worth the price of postage. I dont bid on those items.
Hi Robert,
I’m glad you're happy with your purchases. It’s wonderful to hear you enjoy shopping on Tophatter.
Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. It's definitely great that you review the item description for shipping cost before bidding, we encourage all buyers to do the same.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
One of the best apps of this type of format. You can't go wrong when everything starts from $1. Really good quality, ships out quickly and a app that I can't stop going to through out my busy day. Love It! Already 3 people from my job downloaded the app after seeing me win bids during lunch.
Hi Bryant,
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Ive ordered several items from Tophatter over the past 2 years. Ive had nothing but great results! Ive enjoyed the games, loved the jewelry and will continue to shop for years. I only had one time where my order never arrived, and within one day, received an email from customer service saying I wound be refunded immediately. Very pleased with Tophatter!
Thank you so much for your review, Karin.
I'm so glad to hear you've been happy with the products and service on Tophatter!
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
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Hi Geneva,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique