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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I love Tophatter! They have great variety and there always seems to be plenty of item s that I' interested in. There was only one time that I did not get my item and I mentioned it when I received the request for rating. And they made good on it immediately. Good going!
I love when people ask where did you get that? Then I get to introduce them to the site if they have not heard of it!
We are happy to hear such great feedback, Cozetta! Thank you so much for your review.
Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Generally very good. Quality of product isn't the highest, but generally ok. Support is generally good.
Thanks for responding to Tophatter's experience survey, Robert!
I’m pleased to hear your overall experience has been a good one.
As an FYI - if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I like Tophatter because its fun. They have stuff to buy or bid for instance kitchen and house hold items that I can actually use to make cooking more enjoyable. Thanks for being a fun and useful platform.
Hi Kris,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun time bidding on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I received my products earlier than expected
I had to get a magnifying glass for instructions and the compatibility to certain other electronics was not made clear in the advertisement.
Hi Juan,
Thank you for your review.
I'm glad to hear delivery time exceeded your expectations.
Sorry to hear the instructions for your item was challenging to see. Unfortunately, only the details provided by the seller in the item description is available. If for some reason you experience issues with instructions I recommend doing a Google search to see if you can find additional information on the product that may be useful.
Additionally, it's helpful if you rate items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform.
In terms of the item description being unclear please know Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
I AM hooked on this site... Absolutely love this site and the products
I AM very pleased. Will continue to order
Hi Mary,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
LOVE TOPHATTER AND THEIR CUSTOMER SUPPORT IS AWESOME! PRODUCTS ARE GOOD QUALITY AND REASONABLY PRICED. JEWELRY IS ESPECIALLY AWESOME!
We are delighted to have you as a valued member of the community, Dawn! Thank you for writing your review.
I’m glad to hear that you are pleased with pricing, products and that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have found wonderful items on here that I would never have found in a million years. Ive seen items and have had the opportunity to bid on them. I have given them as really unique gifts and am usually asked where I got it. I always tell them about the site.
We are delighted to have you as a valued member of the community, Linda! Thank you for writing your review.
I’m so happy to hear you're able to find products you love for yourself and those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Some of the items are cheaply made and come only with Chinese writing. Read descriptions carefully or you may not get what you think you are. I wish there was more American made items. I have received beautiful rings, coins, sheets and collectible paper money.
Hi Hazel,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
We definitely urge shoppers to read the item description so I'm glad to hear you do just that.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Everything is A one class. Not broken always the right item. The items are always good quality. I really enjoy getting the box N opening it, because I often buy different items at the same time. It's always a great surprise!
Hi Christine,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Most products are in great shape. However theres a few items not worth receiving.on the other hand most items we are thrilled with.
Hi Richard,
Thank you for taking the time out to write a review, much appreciated.
I'm pleased to hear you are happy with most of the items you received. We definitely want you to be happy with all the items, however, we understand that's not always the case.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I'm very happy with Tophatter it's always easy to win the things that I want!
It is also very easy to bid and to pay for my stuff...
Hi Tina,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
My daughter turned me on to shopping with Tophatter and I have turned my brother- in-law on to using Tophatter. I simply love the idea of endless opportunities to see and purchase items that I probably would not see during my usual shopping excursions at a store. I have been pleased with nearly everything Ive purchased and Im always excited about opening each package. As a matter of fact, even my two year old granddaughter eagerly says, lets open and see whats inside. Though I have yet to return an item, I appreciate the ease of the opportunity to do so and your quick response time in answering questions, as well as troubleshooting lost in transit purchases. I often have others in mind when I purchase some items and this has brought smiles and delight to the faces of those individuals. I must remember to thank and reward my mail person who Im sure at times, gets a little overwhelmed with my many purchases.
Hi JoAnna,
Thank you for your review. It is fantastic to hear you enjoy Tophatter and have been pleased with the help and response time from our support team.
I’m so happy to hear you're able to find products that bring a smile to the face of those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Angelique
Have had great fun bidding on and winning things, it's like Christmas all the time... Have had some issues with products but it has always been taken care of. Love this site!
Hi Leah,
Thank you for your review!
I’m pleased to hear you’re having fun bidding on Tophatter and you're happy with customer support.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
Tophatter is one of my favorite sites when I'm looking for unique items at a very good price. Their betting wars are exciting and thrilling once you find an item you really want and winning. I highly recommend this site to everyone.
Thank you for your review, Anabell!
I'm excited to hear Tophatter is one of your favorite sites and you enjoy bidding!
We look forward to continuing to provide a fun auction environment with quality items.
Kind Regards,
Angelique
Ive bout over 45 items from you bt problem is for an item of $2.00 i cant believe the shipping is twice as much. So buy something for $1.00 but then 6-9 to ship i am not likeing that.
Hi Cathy,
Thank you so much for your review, much appreciated.
I am sorry the shipping price didn't meet expectations. Shipping prices are specified by the Seller and the costs are displayed prior to bidding.
To review all the item details prior to bidding click the picture to find everything the seller has provided including shipping cost.
Once again, thank you for your review.
Kind Regards,
Angelique
Very please with the items i purchase, the only down side take long to received the items but everything el se is nice an rgood price
Hi Manny,
Thank you for your review.
I'm pleased to hear you're happy with all of your purchases and understand your concern in terms of shipping.
Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact support (http://tinyurl.com/j8eo7hu) and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y. Thank you!
Warm Regards,
Angelique
I ordered an Aduro dash cam, it was used, really looked dilapidated. But the iPad got was pretty good; dented but works real well. Battery tester was also good.
Here's why I gave just three stars:
1) Not much selection.
2) They apparently do not check the quality of the merchandise sellers sell.
This site is definitely worth visiting occasionally, but that's about it.
Customer service is pretty good.
Thank you for your review, David, it's very much appreciated.
We want you to be completely satisfied, but understand sometimes that isn't the case.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
I'm happy to hear you've been satisfied with customer support.
For any problematic items, please contact our dedicated customer support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Kind Regards,
Angelique
I have been Christmas shopping without leaving my home! I love all the bargains! Saved hundreds! Thanks Tophatter!
Hi Kathy,
Thank you for your review.
I’m so happy to hear you're able to find products for yourself and those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Had one fake silver coin so far rest good so faran the reel I got was very cheap made also rest was good so far
Hi Jason,
Thank you for your review.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Kind Regards,
Angelique
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bonnie,
Thank you for your review.
I’m elated to hear customer service has met your expectation and you’re having a great time shopping on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique