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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It has been over 2 months I ordered an outfit for my granddaughter and yet to receive it. THE 1 ST ORDER I ORDERED A SKIN OIL AND OVER 3 MONTHS AND YET TO RECEIVE IT. I HAVE REQUESTED MY MONEY BACK AND CANCEL THESE ORDERS AND THEY REFUSE TO GIVE ME MY MONEY... DONT HAVE THE TIME OR ENERGY FOR THIS TYPE OF DRAMA
So far I have been very Satisfy with all my items
Some came in very fast, I am waiting on the rest so I can continue to win win win
Hi Lourdes,
Thank you for your review. My apologies for the delayed response. I'm pleased to hear that your experience is satisfactory. Have a fantastic time shopping.
Respectfully,
Angelique
This is VERY well written collection of Quranic verses and hadith. I like this book so much. I love this book.
Hi Waqar,
Thank you for your review.
It's wonderful to hear you love your item! Have a great time shopping.
Respectfully,
Angelique
Never get the stuff I order on time it always always late
Hi Debbie,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
I wish the size charts were US based mostly and true to size because I ordered several clothing items and bras that were too small
Hi Shelley,
Thank you for your review. Here is a size chart to help https://tinyurl.com/y3qu7qpx
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Satisfied with most of the products and the Customer service but some products are just very poorly made.
Hi Kayo,
Thank you for your review. I'm pleased that you are happy with the service.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I have enjoyed my experience with Tophatter's. It's been fun. I've enjoyed the time doing the auction while staying home. I have also found interesting items to bid on.
Hi Lisa,
Thank you for your review. We appreciate your support.
Respectfully,
Angelique
I found Tophatter by accident and have had great fun. There is a large variety of products available. Learned the hard way to read the product descriptions, as pictures do not necessarily reflect what is being sold. Most products are from China, so clothes and shoe sizes are way off. Plus sizes no way near true to size. Like jewelry and jewelry making supplies and tools. Lots of interesting electronics. But read, read, read before bidding.
Hi Katy,
Thank you for sharing your experience. We appreciate your support.
Here is a size chart to help https://tinyurl.com/y3qu7qpx
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Tophatter has been good for me they have the items I like all of the items that I have got so far.
Hi Charles,
Thank you for your review.
I'm pleased that you have been happy with the items you received. We appreciate your support.
Respectfully,
Angelique
Overall it has been pretty great. No complaints so far. I will continue
Half of the things I've ordered have been either crap or not what I was expecting. Then then the few that were delivered to some random place in a totally different state than the one I live in. The rest are either still in transit or have been just what I wanted. I will say for one thing tho they are very good about refunding bad orders and they do have pretty good customer service.
Hi Sara,
Thank you for your review.
We hope every shopper to have a positive experience. I'm sorry to hear some items didn't meet your expectations, and some were not received. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery.
A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Many items are just as expected but many have parts missing. No way to get what has not been received.
Hi Tressa,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. I'm sorry your item was missing parts. Please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Someone downloaded my info from Tophatter/PayPal (according to investigators) for personal information and my bank system was hacked... Please do not offer bids for burgler tools or other criminal devices (which are illegal to own in most of the states) and stop the sexist crap...
Hi Toni,
Thank you for reaching out.
I'm sorry to hear about the issue with your account. For any unrecognizable charges from Tophatter, please contact support. Customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I have couple of issues with the sellers. Many of them post different images for the same item so sometimes when I order I am not sure which Version of the item I will get which makes a big difference to me. 2nd issue is the quality of the products which makes me think that sometimes the seller is selling a rejected lot of that item. However the return policy is great but I have missed Birthday gifts and even though I got a refund but I really needed the item and waste almost a month in this transaction..
Hi Edward,
Thank you for your review.
To review an item, click the picture to view the full description. Here you will see all the details the seller has provided including condition, material, shipping cost, and available colors and/or sizes where applicable. If an item is missing information, please report the item by using the report the item link at the bottom right.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I didn't received my merchandise, and it showed that I did. I felt they were blaming me. They also told me tbat i should investigate why I didn't receive the items. I finally told them, that I eas done with them. I will not shop with their company again and they could keep the $21.
Hi Amanda,
Thank you for your review. It is always our goal for every experience to be positive. I'm sorry that didn't happen in this instance.
We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d.
When a package shows delivered to your location but not received, contact the local post office to attempt to locate the package.
If you need help, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Please note, our support team is inundated with an increasing number of inquiries causing our response time to be delayed. We are working diligently to respond to each inquiry as they are received. Please refrain from sending more than one email as this causes delayed responses to you and our other shoppers.
Respectfully,
Angelique
Beautiful Butterfly Daisy cutwork table runner delivered quickly and the runners are absolutely breathtaking I've never seen any runners as beautiful as these.
Hi Pamela,
Thank you for your review.
I'm thrilled to know you are pleased with your item. Have a wonderful time shopping on Tophatter! We appreciate your support.
Respectfully,
Angelique
I still have not got most of my products and the site is not telling me anything of where it might be
Hi Evangelina,
Thank you for your review.
I understand wanting what you paid for to arrive as soon as possible. You are priority number one, and we do our best to ensure your experience on Tophatter is positive. Your voice is critical to the success of Tophatter, improving your experience. We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19), many shipping carriers have experienced delays. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
I have been a customer of tophatter for several months now. I've been quite pleased with my purchases.The last few weeks something has gone wrong.As of today, May 5th, I have 19 orders that are past their delivery date. I would like to have the stuff I ordered, not a credit. Please check into this because I am worried about ordering anything else till something is done. Thank You,
Hi Donna,
We are delighted to have you as a valued member of the community.
We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19) many shipping carriers have been delayed. Because of this we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ for more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
The tracking status can be viewed on the My Orders page, under the Settings menu in your Tophatter account. On the My Orders page click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Respectfully,
Angelique
Am satisfied with what items I have won but am frustrated that its taking over 6 weeks and i still have not received them
Hi Pauline,
Thank you for sharing your experience.
We are delighted to have you as a valued member of the community.
We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19), many shipping carriers have been delayed. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ for more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
The tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Respectfully,
Angelique
So far, everything I have received has been quality items and very nice. I love it and will continue buying!
Hi Kimberly,
Thank you for your review.
It's wonderful to hear that you're happy with all of your items. We appreciate your support.
Respectfully,
Angelique
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anna,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I understand the disappointment this can causes.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique