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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I love it a lot I would recommend it to all my friends and family I tip my hat to you and all your loved ones
When ever I try to buy stuff for. 50 cents i get a thing to get my money back I dont think that right to try to sell that stuff when u cant get it
I have enjoyed my purchases but this app freezes way to much and you can miss out out on a purchase that you like they need to do something to keep it from freezing
I've order quite a few things in a small timeframe and two have been refunded without my knowledge ir approval. These credits have been given as Tophatter refunds and I choose to have them returned to my card I used to purchase items. If I had been notified I could have told you such. The first item was the vendor, but the second item was a Tophatter refund with no explanation given. Not of to a good start with me and purchases. I will say items I have received have been great, hence the 3 stars.
Prices are great, but the shipping is the worst, when the date l was given for delivery pass l was told it could take another 30 days, the tracking information is not correct,
Hi Linda,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
I have had a very good time with the bidding! This is my first time doing something like this and love it!
Hi Lorie,
Thank you for your review and welcome to Tophatter. My apologies for the delayed response.
I'm thrilled that you love shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
All my items keep changing delivery dates! Or just don't show up! First three items were early or right on time, now NONE are coming and all later than ORIGINAL delivery date! If knew going to be over a MONTH to deliver wouldn't have even bought them! And tracking them has come to a complete standstill since APRIL.?
I like what I've gotten so far. I'm a little sad when I see some of the same things at wal-mart.
Hi Patrick,
Thank you for your review. My apologies for the delayed reply. I'm thrilled to hear you like the items you've received. We appreciate your support.
Have a wonderful time shopping!
Respectfully,
Angelique
The things I have ordered and received have all been as expected. I have been very pleased with my choices!
Hi Marjory,
Thank you for your review. My apologies for the delayed reply. I'm thrilled that you are pleased with all of your items. Have a wonderful time shopping on Tophatter!
Respectfully,
Angelique
I have had a great start with tophatter. I will continue to shop on their site. I recommend tophatter to all my friends.
Hi Susan,
Thank you for your review and welcome to Tophatter. My apologies for the delayed reply. We appreciate your support. Have a wonderful time shopping.
Respectfully,
Angelique
Hi Karen,
Thank you for your review. My apologies for the delayed reply. We appreciate your support, and recommendation. Have a wonderful time shopping.
Respectfully,
Angelique
I was happy with the prices but after paying them they are coming from China it takes two or three months before receiving the items orderes. Is there any United States vendors
I started ordering stuff early last month. Thought by now I would have received more than three items. Some of the stuff I've ordered. The date that they gave me. It's already passed and still nothing. So I really don't know what's going on
Everything that I ordered in March was supposed to be here at the end of April... I have only received three items out of 9 or 10 things I am not a happy camper
Hi Belitha,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Shipping sucks takes to long or not at all takes way too long
Hi Michael,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
I don't like the 60 day item refund at all. Some of the items I never recieved at all on top of that Tophatter refuses to give me my refund because I never recieved some of my purchases.
Every thing is handled quite easily, products are ok
Hi Donna,
Thank you for your review. We appreciate your support.
Respectfully,
Angelique
I bid on a herringbone necklace and I won with a $10.00 bid. This was the first time I had tried Top Hatter so I really wasn't expecting much of a necklace for $10.00. But I was very pleasantly surprised when my package came in. The necklace is very pretty and appears to be very good quality. I will be using Top Hatter again!
Hi Rae,
Thank you for your review. My apologies for the delayed response.
I'm so glad that you are happy and surprised by your item. We appreciate your support.
Respectfully,
Angelique
There are some very legitimate companies selling on this site and delivery is timely no matter what price you got the item for. There are some questionable vendors that take 6 to 8 weeks to deliver items, if you ever receive them. With theses vendors it seems the better the deal you get, the longer and less likely you are to receive what you paid for. Tophatter charges your card when you win the bid, rather than when the product ships. Even then, the Questionable vendors Say the product has shipped, but if you look at the tracking pattern it appears to just be going through various sorting and shipping departments within the company. Tracking keeps saying USPS waiting to receive. At first I thought it was just with shipments from China, but at least one California company does the same thing. One company selling solar path lights (never received) disappeared, but the lights are still being sold on Tophatter by another unknown company. Can't find them on the internet or anywhere. The pictures do not always show the quality of the product you eventually receive. You need to look at the product details before bidding. Many show the product with batteries, charging cable or other accessories that are not included. Others don't come with Memory, SIM cards or other similar items needed for the product to function as intended. You can get an unpleasant surprise when you receive some products, especially Jewelry. The picture shows jewelry store quality pieces, when what you received is cheap, not even good, costume Jewelry. Some of it is advertised as genuine sapphire, emerald, tanzanite, etc. but no certificate of authenticity comes with these, nor is one provided when asked. Depending on what you paid for the piece, I recommend you take it to a gemologist and have it verified. Tophatter's policies are also an issue with me. They will send return labels, until you start to return too many things, then they tell you shipping is your responsibility. The other issue is product ratings. Some items don't show anything for product ratings and some show low ratings, but they only publish the ones with four stars or above. The problem, for new bidders especially, is that it takes so long to get an order, you have most likely purchased several similar items thinking you are getting a good deal. I recommend waiting for the product to be delivered before bidding on too many things. As I said at the beginning of this review, there are a few very reputable vendors selling on this site, just know what you are bidding on before you pay.
Hi Dianne,
Thank you for your review. You are priority one and it is always our goal to make sure your experience is positive. I'm sorry that didn't happen in this instance.
Due to the ongoing pandemic (Covid-19), many shipping carriers have experienced delays. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
If you discover an item misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d
As part of our quality assurance process, our system detects and applies stiff penalties and fines to sellers with a higher than average return rate, and individual items exceeding the standard risk scheduling on our platform.
Respectfully,
Angelique
I received 2 things out of 7. I was a chargeable flashlight. Plugged it in caught on fire. I wanted my money back. All I get is its shipped.
Hi Jodi,
Thank you for reaching out.
I'm sorry to hear this. I'm unable t address this concern via a social platform. Customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
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Hi Anthony,
Thank you for your review, and recommendation. My apologies for the delayed response. It's awesome to hear you love shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique