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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love tophatter you can get great items of all kinds of things. And for a great price plus it's really fun to bid.
For the most part sellers are legit but the scammers that provide false tracking numbers are on here also and will take your money!
Iam not getting my stuff something from January it not what you order or very cheap
I visit daily as it is fun to see the new products. I might not make a Daily purchase, but I do like to at least look. Prices are what you decide to spend and bargains can be found. I would encourage everyone to at least try it once.
Hi Carol,
Thank you for your review. My apologies for the delay. It's terrific that you enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
Items are less than not made mostly in Usa I don't recommend buying tjis stuff the only good is the gummie bears
Great app - wonderful prices and great quality items!
I love tophatter. Its always very nice merchandise and sometimes gets to you quicker then, thought it would..
Hi Myra,
Thank you for your review. My apologies for the delayed response. It's wonderful to know you are happy with the products. We appreciate your support.
Respectfully,
Angelique
I have had the privilege to work with the support part of Tophatter for some of my orders, and they resolved the issues for me quickly and politely.
Hi Randee,
You are priority number one, and I'm thrilled to know we delivered the superior experience you deserve.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I have tried to find a way to send an email or notice to Tophatter about an item that I never received and there isn't any. I ordered on April 18th and today is 5/15/20 and still didn't receive item. Tracking shows on the day of purchase info and no other dates, so looks like it is still in China. The only way to get a refund is to send the item which is quite impossible if I never received it. Usually I have had a great shopping experience on Tophatter but this item seems to be lost in transit.
Hi Marueen,
Thank you for sharing your experience.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
You are priority number one, and we do our best to ensure your experience on Tophatter is positive. Your voice is critical to the success of Tophatter, improving your experience. We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19), many shipping carriers have experienced delays. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery.
Respectfully,
Angelique
Terrible service don't buy anything! You will pay to wait as they send your package to someone else by ups and ups delivers to the wrong house! Tophatter you are trash! Wait, wait, wait They wait some more! For them to fix it! You don't even deserve one star!
Hi Sarah,
Thank you for your review. We want every experience to be pleasing on Tophatter, and I'm sorry that wasn't the case in this instance.
We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Ordered 4 items, PayPal paid for them. 1 item cancelled by Tophatter and informed me I would get
Tophatter credit for my refund. Do not want credit, want cash refund! Other items placed in March, 2020. None received.
Hi Gloria,
Thank you for your review. It is always our goal for every experience to be positive, I'm sorry that wasn't the case in this instance.
Refunds processed as Tophatter Credit can be converted to cash refund upon request, except when: the refunded order was originally paid with Tophatter Credit, or the refund Tophatter Credit has already been applied to another order. You will also see the option to refund as cash in the body of the mailer we send out when a refund is issued. Contact our support team at https://tophatter.com/new for help.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
My order #'s ******* And #******* were about a month past my delivery date, Tophatter said they had my back but never took any action, still no refund so i cancelled my account. My next step is BBB
Hi Edward,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
After review of your account, I see a refund was issued Jun 19,2020, 8:18pm for Order #: 106378531 & 106308464.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
You can see the fake top hatter reviews 5 star I almost peed my pants.
It really is all Chinese junk not even good knock offs. I purchase all kinds of junk to review quality. I give 5 junks
Hi John,
Thank you for your review. I assure you real people make all bids on Tophatter. It would go against our ethics and the trust the community places in us to allow bids by any other source.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
I hope this helps clarify.
Respectfully,
Angelique
I have been with since 2017, k to buy something now to give money upfront is crazy, and not getting product that was paid for since march and they cancel item s you have been waiting for is real crazy, they end up selling that you paid for and cancelling your order for a higher price they dont call or ansewer your, call. I have bought more since april 1st 2019. But their favorite is after buying and winning, they tell your credit card is not valid, then i spend hundreds on the same card for gas, meals, grocer items with the same card and sell your item to someone else for a higher price, it is a total scam, because of the items made in CHINA YOU MIGHT NEVER GET ITEMS JOHNNY
Hi Johnny,
Thank you for your review. It is always our goal for every shopper t have a positive experience.
To clarify, when the highest bidder wins an item it has always been Tophatter's policy that the site item is paid for before shipping.
A seller may refund an item if it is out of stock, however - it is against Tophatter's policy for a seller to fail to honor your sale. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused. Thank you.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I will never ever order for tophatter again no refunds or my items i payed for the emails are bull $#*! they give u a date for a refund to change the date again im done they can had that $#*!
Some things are cheaply made but if u go over the reviews then go back to shopping u may have a better understanding of what to expect for the most part ive been happy with almost evrry package so far ive only had 4 that i wasmt happy with but its fun and i enjoy bidding on the itemsni want lol
Hi Toshia,
Thank you for your review. I apologize for the delayed response. I'm glad that you have been happy with most of your items.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
You have about a 50/50 shot at getting what you think you are buying. Major "BUYER BEWARE" signs should be stamped all over their page. I give one star because I have gotten a couple really cute things, but nowadays, and after this purchase today, I will delete them PERMANENTLY.
They have items you can bid on direct to seller. If seller accepts your price you get the item. Sadly I was baited into the Buy One Get One Free. As I checked out, I realized they did not keep their end of the deal and give me the BOGO as stated in the top of the photo. As as of this morning, this is their ridiculous answer. Factual proof of fraud against me by this business. It has happened in the past and I let it slide. Not anymore.
Hi Arla,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. I'm sorry some items did not meet your expectations, If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
If you discover an item misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d
As part of our quality assurance process, our system detects and applies stiff penalties and fines to sellers with a higher than average return rate, and individual items exceeding the standard risk scheduling on our platform.
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Everything is so so right now. Orders do take a long time to arrive but the reason i took one star off is basically because of one of your sellers. My wife and i have our own app with you but there are times she will ask me if i want an item she may see at a good price. She won an item and even purchased another one when paying. After a couple of days she got an email saying the seller was not sending it because of wrong address. Well that's a total lie, im guessing the seller didn't want to sell the two items at that low of a price so they made up a reason. I have just ordered from the same seller and actually won the bit cheaper on the same item. So we will see if they do the same crap to me. If so yall should take them off. We are not going to take time to bid and finally win and then the seller not sell it. He should put a reserve on his stuff. Jerk
Hi Bracken,
Thank you for reaching out.
I'm sorry to hear your item wasn't received when expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies that your item was refunded.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
One thing said it was delivered but never came to my house. I ordered stuff over a month ago and still haven't received
I have bought several items and they were all great I will recommend them to my friends and family
Hi Dianne,
Thank you for the wonderful review. My apologies for the delayed response. I'm glad to hear to you enjoy shopping on Tophatter.
Respectfully,
Angelique
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Hi Charity,
Thank you for your review. My apologies for the delayed response.
I'm pleased to hear you enjoy the items, bidding, and prices. We appreciate your support.
Respectfully,
Angelique