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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Glad to bid and win! Can be both fun and aggravating at times, but this is what can be expected when you are bidding against others!
I have always been skeptical about going on these kinda of sites but i decided to give it a try and it turned out to be one of my decisions that i have ever made. You guys are great so keep up the great work that you do. God Bless to you all and please stay safe
I have never had a problem with them. They have always refunded my item if I was not satisfied with it
Everybody needs to try buying something from Tophatter. Everything I brought was beautiful. And I still have things to come I can't wait.
Love the experience in bidding but don't like the extremely long wait to recieve my packages. Still waiting since March 19 2020 for a delivery. Love the products they bid will keep using once I recieve ALL items I won.
It is alot of fun being on Tophatter and will be on there every chance i get.
I've ordered 6 things from tophatter and i couldn't be more pleased, great quality, great prices, great customer service.
So much fun, with some interesting items. Waiting on some holiday items to start popping up.
Hi Russell,
Thank you for your review.
I'm happy you're finding interesting items and enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
I received everything that I have received in a timely fashion. Waiting for after purchases
Hi Leslie,
Thank you for your review. It's wonderful to hear that your items were received in a timely manner. We appreciate your support.
Respectfully,
Angelique
Always get what i ordered except for the movie camera I paid $2.00 and $28.00 shipping for and never got...
Hi Arnold,
Thank you for your review. My apologies for the delayed response. I'm sorry to hear you haven't received your item. We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Well so far the necklus you said i got i didnt get the colone you sent was small as my tumb and it not looking good so far thats all i gotten haft to get back to you on the rest o the card i got was nice i just hope i didnt wates all of my money
Hi Norma,
Thank you for your review. My apologies for the delayed response.
I'm thrilled to hear that you were able to find some great items shopping on Tophatter! We appreciate your support.
Respectfully,
Angelique
I love this web site. Most of the things I bid on turns out to be exactly what I see In the pictures.
Hi Angela,
Thank you for your review. My apologies for the delayed response. I'm glad you love the site!
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Great products, works good and great price. Works and looks like the $300 watches you buy from atnt. I would not ay full price ever again. Thank you and god bless
Hi Kristir,
Thank you for your review. My apologies for the delayed response. It's absolutely wonderful that you love the products and prices on Tophatter. We appreciate your support!
Respectfully,
Angelique
I ordered an Android Tablet over a month ago and I still have not seen it and I have not been advised of anything. I Tracking on it and it says the same thing everyday. That is is in transit and has not left China.
Hi Linda,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Hi Ann,
Thank you for your review. My apologies for the delayed response. I'm thrilled that you are happy with the products and delivery time. We appreciate your support.
Respectfully,
Angelique
Love this site! I have always had good experiences with the items I have purchased. If anything is damaged or broken on delivery, they refund your money.
Hi Connie,
Thank you for your review. My apologies for the delay! I'm very happy to hear you love the site and we have addressed your concerns pleasingly. We appreciate your support.
Respectfully,
Angelique
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi W,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique