TophatterReviews 7,898

Hi Richard,

Thank you for sharing your experience.

To review an item, click the picture to view the full description. Here you will see all the details the seller has provided including condition, material, shipping cost, and available colors and/or sizes where applicable. If an item description is missing information, please report this listing by using "report this item."

If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.

Respectfully,
Angelique

Hi Chris,

Thank you for reaching out.

I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

Hi Joshua,

Thank you for your review.

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.

Respectfully,
Angelique

Hi Debrah,

Thank you for your review. We appreciate your support.

I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

Hi John,

Thank you for your review.

I understand wanting what you paid for to arrive as soon as possible. You are priority number one, and we do our best to ensure your experience on Tophatter is positive. Your voice is critical to the success of Tophatter, improving your experience. We are working to improve your experience in terms of shipping time.

Due to the ongoing pandemic (Covid-19), many shipping carriers have experienced delays. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

Hi Lore,

Thank you for reaching out.

I'm sorry to hear you haven't received your items in the time you expected. I know the disappointment and frustrations this can cause.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

Hi Sean,

Thank you for reaching out. It is always our goal for every experience to be positive. I'm sorry to hear that wasn't the case in this instance.

I reviewed the order numbers provided and I see that refunds are issued for all but one. The refunds were as early as April for some items.

Orders that are refunded are as follows:
Order #106672970 Order #106321287 Order #106524847 Order #106222339 Order #106117187 Order #105843124 Order #105677647 Order #106897736 Order #106733218 Order #106793917 Order #106543264 Order #106747503 Order #106508298.

Order with no refund issued:
Order #106929554

We have a dedicated team of customer support agents across the country working hard every day to make sure we deliver the superior experience you deserve. If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.

Respectfully,
Angelique

Hi Cathy,

Thank you for reaching out.

I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

Hi Judith,

Thank you for sharing your experience.

You are priority number one, and we do our best to ensure your experience on Tophatter is positive.

If you discover an item misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d

As part of our quality assurance process, our system detects and applies stiff penalties and fines to sellers with a higher than average return rate, and individual items exceeding the standard risk scheduling on our platform.

If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We distribute a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.

Respectfully,
Angelique