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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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The product is very nice however the waiting and waiting is just crazy. I think with this Virus has slowed down everything. I have ordered over 80 items and have only received a few so far. But when I did get was worth it
I love shopping on TOPHATTER. The product they sell are great. I was shopping on Wish but since my husband told me to try TOPHATTER I will not shop Wish again.
Hi Jerline,
Thank you for your wonderful review and welcome to Tophatter. My apologies for the delayed response. I'm thrilled that you love shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
The stuff comes from China and takes forever to get here. Sometimes I have to be refunded because the stuff is not shipped. I think I'm going to start to buy more American made
TOPHATTER seemed to be great until some of the sellers were misleading and we're dishonest in their description of items they sold. I do however like the TOPHATTER staff as they try and see what they can do to make sure everything is ok and provided me with credits for a few of my orders... The sellers need to be more honest than they are and TOPHATTER needs to screen the sellers more to make sure they are on the up and up!
Some items arrived, and about as many did not. If they can up with a tracking number it's the buyer's problem.
I figured it is due to the covid 19. I am just trying to figure out why stuff gets lost in the mail, but at least they give you your money back.
Hi Scott,
Thank you for your review. My apologies for the delayed response. I'm sorry to hear any of your items were lost. I know how disappointing and frustrating that can be.
We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
More than once I haven't recieved my order. Last time was the last straw. I sent them a screen shot showing the mail was supposed to have been delivered to me before 7am the same morning, the mail dont EVER arrive here before 10am, and I didn't receive. Dont quite understand why I have to contact my local mail carrier but I did, they didn't know anything about the tracking number. Tophatter said they did all they were required to do. I paid extra for fast shipping, which made no difference on top of that, it took much longer than they said it would take to get here. Not sure if I'm going to use this service any more
Hi Jack,
Thank you for sharing your experience. We believe that listening to you is one of the most important things we can do to improve, your feedback will be shared. Your support is appreciated.
Respectfully,
Angelique
Most products come on time, but the ones that don't Tophatter will refund you. So it's a win win.
Hi April,
Thank you for your review. It's great to hear that you are pleased with most of your purchases. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Most have been positive but you really have to be careful what you are bidding on. The wording on some item are written in a misleading if you don't pay attention. For instance the one I bought listed the real silver first them proceeded to list 3 1oz rare hand poured lead. I missed it. I see a lot of item you have to read very carefully.
Bids go in when a scrolling. I've been charged and then penalized for cancelling. Delivery takes way too long.
I love the things I have ordered from Top Hatters. The Order was just what I wanted. The color and selection was outstanding.
I won a few bids back in April. It's now June and still not able to track my products. The tracking says it's on its way with no description of where my packages are. I am frustrated and I will never use them again.
If you return to many items because most of their items are junk items then they either want you to pay the postage back to China which is absurd amounts or they suspend your acct so you cannot bid anymore and you cannot follow up on the orders that are outstanding. I am reporting to the Feeral Trade Commission and the Consumer Protection Bureau.
This sight is addicting. I love to shop and have to look everyday for new items. I have had very little merchandise damaged or incorrect. I will be a shopper for a long time!
Hi Mary,
Thank you for your review. My apologies for the delayed response.
I'm glad to hear you enjoy shopping on Tophatter! Have a wonderful time shopping. We appreciate your support.
Respectfully,
Angelique
Clothing not sized properly. I sent £23w aste of money. Taken a month to come tried to return they say its out of time
Hi Pauline,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. Here is a size chart to help with future purchase https://tinyurl.com/y3qu7qpx
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Some of there things are nice but most of it that i got was junk, i regret ordering from them it will not happen again i will not say the things i ordered but being a senior it was a waste of my money
Hi Janice,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
I bought $196 dollars of products in two days. I have confirmation it was paid. My account reflects it was paid because the money is gone. Then I started getting requests to pay for my items. WTH? My confirmation shows Tophat recieved my payment. If they said they didn't then whete is my money. Funny thing id I also have emails stating sellers recieved their payment( of course they did) then this morning more emails stating they didn't. You can't get a hold to anyone. I want my money back or my items. Will be calling BBN if I don't and Attorney Genetal.
Hi Cynthia,
Thank you for sharing your experience. Unfortunately, I have no insight into your account from a social platform. This concern request help from our support team. Customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Please note, our support team is inundated with an increasing number of inquiries causing our response time to be delayed. We are working diligently to respond to each inquiry as they are received. Please refrain from sending more than one email as this causes delayed responses to you and our other shoppers.
Respectfully,
Angelique
They never deliver they said items were delivered but they weren't and they said we were out of luck they would refund our money because they were delivered by mail when we didn't receive them we have received packages for other neighbors that went ours and took them back to the rightful owner by apparently they didn't do the same
Packages don't show up but you have to wait for a refund.
Hi Anthony,
Thank you for your review. I'm sorry to hear you didn't receive your package I know how frustrating that is. We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d.
For help, feel free to contact support here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Terry,
Thank you for your review.
I understand wanting what you paid for to arrive as soon as possible. You are priority number one, and we do our best to ensure your experience on Tophatter is positive. Your voice is critical to the success of Tophatter, improving your experience. We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19), many shipping carriers have experienced delays. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique