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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Merchandise comes well packaged. Except for one seller all the sellers have been great
Hi Janine,
Thank you for your review. I'm thrilled to hear you love your items. Your support is appreciated.
Respectfully,
Angelique
I am enjoying the 'hunter-gatherer" experience of shopping at Tophatter through bidding. However, it would not be as enjoyable without Tophatter's fair and rapid customer service department.
I always write an excellent review for an excellent product, as anyone can easily verify, but if I have have a problem with an item, I am equally vocal. Fortunately, your people can take the bad news with the good news, and you have stood behind me always, recognizing that I do my part as a great customer, and I also appreciate my good vendors. I can freely recommend Tophatter to anyone, knowing they will be well-treated as I have been. Thank you for being the great selling-giant who tries to be a gentle giant. Your good attitude is being noticed across the planet, and you are getting my business the old-fashioned way--you're earning it!
Hi Robert,
Thank you for your thorough, and kind review. It's wonderful to hear that we deliver the superior service you deserve.
We are very grateful for your business, we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again, and have a great day!
Respectfully,
Angelique
Tophatter is fun, no doubt. The gamble is, some of the items are really low quality, some are more than expected. Still, even the low quality stuff is good, if you get it for the right price.
Hi Joseph,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
My greatest concern is that bidding on an item and receiving it 2-3 months later, takes away form the bidding experience. I definitely will factor in my need vs. want of an item if I have to wait for something coming from, let's say China. Would like to know where the item is being shipped from before opting to bid on it...
Hi Diane,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Items I have seen or gotten not right ot takes so long to get delivered
Hi Debra,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
I saw the app and when I opened it I saw some real nice things. So I ordered stuff i wanted, the first item was was nice, so my trust went up with Tophatter. Then I saw a pop up tent i wanted, i got it for $70 and was happy to pay. I got an email saying it would come before mothers day and i wanted to use it for mothers day so I thought it was perfect. The tent never came, no one saw it come and when reviewing the cameras I did not see anything. Because it says it got delivered I'm out of luck with no refund. Then I ordered a sonic toothbrush, and when I got that it was not the one I ordered and it had nothing inside to move the brush around. Faulty fake dummy toothbrush. When I looked at the toothbrushes the one i got was selling for 1 dollar i payed way more than that. I feel like the stuff I'm getting is what ever they have on hand and does not fit the description they give.
Hi Vicente,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Sometimes sellers take forever but Tophatter does a good job of making things right.
Hi J,
Thank you for your review. I'm pleased that your concerns have been addressed satisfactorily. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Takes awhile to get stuff cant go by delivery date, lot of scandalous products and vendors, atleast you refund on the scandalous products, your time frame for sending stuff back seems like a scam, you can take upto who knows how long to recieve stuff but got a 10 day limit to send it back, bad business in my opinion lessons learned
Hi Scott,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Have a lot of orders ordered back in March, early April that still have not arrived. Tracking items is like pulling teeth. Have my stuff has not arrived on time not once
Too much reprtition of items.
Not enough variety
If I have finished, if have finished. So people just
Hi E,
Thank you for your review. Items in high demand show up in auctions most often. I suggest using the browse option to see more items. You can find browse by going to Menu then browse. You can also use the browse/search option once you have purchased your first item via bidding. To find specific items by going to Menu then browse, click on the magnifying glass in the upper right. I hope this helps.
Respectfully,
Angelique
Very good but I was disappointed that I received some items without packaging. They were meant as gifts.
Hi Donna,
Thank you for your review. I'm sorry to hear some of the item didn't have packaging.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Lot of fun bidding. Not to bad on getting orders. Trouble if order does not come in
Hi Patricia,
Thank you for your review. It's wonderful to know you have fun shopping on Tophatter. We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d. I hope this helps clarify.
Respectfully,
Angelique
I have ordered alot of stuff with tophatter and only a few things that I have ordered I have received. Alot of stuff has been in transit like forever.
It is sooooo easy to shop on this site. I am new shopping here. I only received 2 things I ordered so far- so it is still early. But I am getting excited and impatient to get the other items I ordered.
It can be addictive but fun. Only one thing is sad is some products seems to take time in getting them. But love the products
Hi Barbara,
Thank you for your review.
I understand wanting what you paid for to arrive as soon as possible. You are priority number one, and we do our best to ensure your experience on Tophatter is positive. Your voice is critical to the success of Tophatter, improving your experience. We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19), many shipping carriers have experienced delays. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
It been great for me here. My only downside has been the time lately on things getting here since the virus has hit.
Still waiting for pay pal refund. Requested. Pissed off. Want a response from a real person.
Al though I have ordered several Items from these people I have only been impresses by a couple of items. Over all I would say they are pretty good.
Hi Jerry,
Thank you for your review. I'm glad your experiences on Tophatter are positive.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Very happy with Tophatter as a whole. Just the lengthy wait is my reason for 4 stars.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melody,
Thank you for your review. I'm thrilled to hear you love your items. Your support is appreciated.
Respectfully,
Angelique