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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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So far I am very happy with my purchases. I just shop to much! Yeah!
Lives up to my expectations. Refund policy works. I like the products
So far I am pleased with the items I have purchased from Tophatter. I think my only complaint thus far is how lolng the product takes to get to me. I am still waiting on one item. But the products I have received are of good value for what I paid for them. I would recommend my friends and family to shop with Tophatter
I'm all thrilled when I log in causes I never know what surprises are going to pop up to bid on
I got some nice stuff from Tophatter. The stuff is mailed out pretty fast. Goood job.
I have had lots of fun shopping on Tophatter. They have been more than fair by offering refunds if I was not satisfied with the product.
Hi Allison,
Thank you for your review.
I'm pleased to hear that we were able to address your concerns pleasingly. Have a wonderful time shopping.
Respectfully,
Angelique
Nothing to do with Tophatter just your clients who sell on your site, If they are to sell and we Bid and win, obviuosly if we Bid to win we want it and when it is weeks and weeks we do not receive it we tell Tophattewr, get our refund and no product. I know I really wanted what I won and I'm sure other people are too. Other then that I love Tophatter.
Hi Barbara,
Thank you for your review.
At Tophatter, we believe that listening to you is one of the most important things we can do to improve. I appreciate you letting us know how you feel.
I understand the disappointing not receiving an item you paid for and wanted, I'm sorry that happened. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). We are not the actual seller of the item, however, we do expect and have policies and penalties in place when a sale is not honored.
Our focus is always on making the customer experience positive as it can be. Please reach out to us at https://tophatter.com/support/new, if you need help.
Respectfully,
Angelique
There is no way I know I'm outbid by others when i scroll down or change other places on my iPhone. I'd like to see some kind of alert to know I'm being beaten.
Hi Elaine,
Thank you for sharing your experience. We believe that listening to you is one of the most important things we can do to improve. I love the suggestions and will share it with our team.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I really enjoy the bidding. Some Items come sooner than others but that is not a problem. So far everything I ordered I am satisfied with. And will be signing in again soon.
Hi Victoria,
Thank you for your review.
I'm thrilled to hear you enjoy bidding. It's wonderful to know your experience is satisfactory. We appreciate your support.
Respectfully,
Angelique
I got a I phone cover didn't fit. I emailed about it. Got email said I had to send it back to get a credit so I took it to the post office paid $4.00 to send it back. That evening I get a email that says Hassle free return with a return slip to print off that I can't use. Need better information about returns so it don't happen to others. I am new to this site had no idea what the process was. I did what the first email said. Would be grateful if I was paid back the $4.00 I spent to returned his item.
Hi David,
Thank you for sharing your experience. We believe that listening to you is one of the most important things we can do to improve.
In terms of return instructions, with every return request submitted an email will be sent with instructions on how to return the item.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Sometimes things are great other somewhat deliveries take forever, I am still waiting for something I ordered in November it keeps saying is in transit no refund!
I enjoy coming on here and seeing the stuff you can purchase I haven't found much lately, but I stil check things out everyday.
Everything ordered so far has been as expected. Realistic shipping expectations, no surprises
Hi Connie,
Thank you for your review. I'm glad to hear you enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
Hi James,
Thank you for your review. My apologies for the delay. I'm pleased that you find what you are looking for on Tophatter. We appreciate your support.
Respectfully,
Angelique
I never have any issues with any of my orders and just absolutely love the site
Hi Melissa,
Thank you for your review. My apologies for the delay. You are priority one and it's wonderful to know we delivered the superior experience you deserve.
Respectfully,
Angelique
I ordered quite a few items from the site. I received a few but I have over 10 items that still have not arrived despite being ordered in March and April. They "refunded" one of my orders but will only give me a credit through Tophatter. I have no plans to buy anything else from them since I can not receive the items. I would like to actually be refunded my money back. I would not recommend this site to anyone.
I use it alot for birthday present, or just because gifts. I will be using it for Christmas gifts soon.
Hi Marie,
I'm so happy to hear you're able to find products you love for those most important to you, friends, and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Respectfully,
Angelique
Currently I have over 30 orders between March 2020 and May 2020 that I was supposed to receive. Of course, Tophatter removed the money right away from my bank account. I have emailed them countless times regarding these items. Tophatter REFUSES to update tracking or refund my money! Out of curiousity, I signed up for a seller's account. I listed items that I make and sell. Tophatter refused to list most of my items. I wasn't allowed to have auctions. The only product they allowed me to sell where 21 pot leaf soaps. None of my mermaid soaps were auctioned. None of my jewelry was auctioned. None of my children's soaps were auctioned. Just the marijuana ones. So I cancelled my seller account. Oh did I mention, I wasn't given the option to make the buyer pay for shipping. I had to pay for the shipping. So if my pot leaf soap sold for $1.00, I was responsible for paying $7.95 to ship that one small soap to California or wherever from Illinois. I lost money selling on Tophatter. So I cancelled that right now. Here is how I think it plays out.
Consumer buys a product unknowingly from an untrustworthy seller.
Tophatter thinks: Cha-ching we reeled in another sucker
Untrustworthy Seller thinks: Yay! I scammed another person.
Consumer sitting waiting patiently for an order that will never come.
TH: "money money money"
Seller goes on vacation
Consumer gets concerned after waiting 6 weeks, contacts Tophatter.
TH: get back to us in another month. You have to wait longer.
Seller kicking it on the beach in some vacation hot spot spending all his stolen money
Consumer: contacts TH after another 6 weeks since no product ever received.
TH: sorry you waited too long. No money no product. We can only refund after 60 days of waiting.
Consumer: I waited like you said. Now I can't get my money or the item? (asking incredulously)
Tophatter: Too bad so sad. That's how we all make money. We screw the stupid consumers (insert evil laughter)
THIS CONSUMER (ME) tells following of 5000 people on twitter, Instagram and facebook as well as business blog just how unscrupulous and shady Tophatter is. Word of mouth travels faster than any expensive advertisement.
Hi Lisa,
Thank you for sharing your experience. It is always our goal to ensure a positive experience, I'm sorry that didn't happen in this instance.
I truly understand the disappointment and frustration of not receiving your item in the time expected.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Tophatter has a B rating on BBB and millions of users use our marketplace, which is proof of how professionally and ethically we work and the trust the community has in our platform. You may view the following link for more info:
https://tinyurl.com/y8fv5rfe
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Have gotten MANY items from them, no problems until now, I have several items over due... the Buyer Protection policey says I am to get a refund according to their guidelines... HAVE NOT! Still waiting on my Items and /or my refund! Both are LATE or not happening...
Hi Donna,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Respectfully,
Angelique
I won the bid on several items at Tophatter and purchased them but to this day I have not received my purchases
Hi Shirley,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustration.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
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Hi Steven,
Thank you for your review. I'm happy that you enjoy the items purchased on Tophatter. Have a great job shopping.
Respectfully,
Angelique