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Donna M.

  • 1 Review
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Experience: Shopping

Member since June 2020

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1 Review by Donna

6/5/20
have gotten MANY items from them ,no problems until now,I have several items over due....the Buyer Protection policey says I am to get a refund according to their guidelines...HAVE NOT!!!! still waiting on my Items and /or my refund !!! both are LATE or not happening....
angeliquec12
Angelique C. – Tophatter Rep
Hi Donna,

Thank you for reaching out.

I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

Respectfully,
Angelique

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