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Shirley D.

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Experience: Shopping

Member since June 2020

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1 Review by Shirley

6/4/20
Verified purchase
I won the bid on several items at Tophatter and purchased them but to this day I have not received my purchases
angeliquec12
Angelique C. – Tophatter Rep
Hi Shirley,

Thank you for reaching out.

I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustration.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

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