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It has been over 2 months I ordered an outfit for my granddaughter and yet to receive it. THE 1 ST ORDER I ORDERED A SKIN OIL AND OVER 3 MONTHS AND YET TO RECEIVE IT. I HAVE REQUESTED MY MONEY BACK AND CANCEL THESE ORDERS AND THEY REFUSE TO GIVE ME MY MONEY... DONT HAVE THE TIME OR ENERGY FOR THIS TYPE OF DRAMA
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi Anna,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I understand the disappointment this can causes.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique