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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Have received just about everything ordered in great shape very satisfied except the tablets. They are very late and can't be tracked except they are in the usa
I am pleased with the: items, customer service, and the like I have dealt with at Tophatters. My orders are trickling in and the quality has been awesome. I hope this continues to be the case, as the items arrive throughout June, July, and August!
Hi John,
Thank you for reaching out.
It's wonderful to know you enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
Everything I order is perfect. All of my orders arrive close to date
Hi Laura,
Thank you for your review. It's wonderful to hear about your positive experience. We appreciate your support.
Respectfully,
Angelique
Very happy with my purchase it came a lot faster than expected
Instead of my 100 LED curtain lights I received the 33 ft led instead. Now it says The 100 LED lights were delivered. And the 33ft LED lights are saying in transit
Hi Denise,
I'm sorry to hear you didn't receive the complete order.
Our support team is inundated with an increasing number of inquiries causing our response time to be delayed. We are working diligently to respond to each inquiry as they are received.
Customer support agents are available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
They shipped a shipment here then it Ent back to Atlanta. I received my incense burner today and it's not the one I paid for.
Hi Brenda,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. I'm sorry to hear your item is incorrect. Please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
The prices are great and everything I've received so far has been as pictured and as described. Customer service has also been very prompt, helpful and polite. My only problem has been delivery time. I'm am still waiting on some items I've ordered 2 months ago.
Hi Meagan,
Thank you for reaching out.
It's wonderful to know what you are pleased with pricing and service.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Because I've been trying to reach customer support with multiple emails on 2 orders that was supposed to be delivered May 21. Totaling $105 and some change have not received a refund yet nor any responses all I would like is my money back in my bank account if they can't give me the product make something right
Tophatter is a fun competitive site. Easy to navigate and deliveries are always reasonably good.
Hi Samuel,
Thank you for reaching out.
It is always our goal to ensure a positive experience. It's wonderful to know we accomplished that with you. Have a wonderful time shopping!
Respectfully,
Angelique
I love this website! I have bought several cool things already and am satisfied. I definitely plan on purchasing from here again and again. It's very addictive!
Hi Sheena,
Thank you for your review! We appreciate your support.
Respectfully,
Angelique
I have ordered numerous items and I have been very pleased with them.
Hi Anamaria,
Thank you for reaching out.
It is always our goal to ensure a positive experience. It's wonderful to know you are pleased with your items. Have a wonderful time shopping!
Respectfully,
Angelique
Love all the options and how quick the bidding is. No waiting days to see if you've won.
Hi Leilani,
Thank you for your review. We appreciate your support.
Respectfully,
Angelique
My issue is with Tophatter.com which is a 'bidding website' and unfortunately I tried it out and was addicted immediately, and I spent more money than planned. I did bid for items and ordered many things. Initally, I never had to log in, as it took me right to my account.
After 5 weeks bidding I opened the app, and I was asked for my password, which I entered multiple times and I know it was the right one, but I had to click 'forgot password' and a link to reset password would be sent to my email yet it never comes, I tried this step many times in the last week with all disappointing results, I also searched everywhere for a way to contact them and did find one, *******@tophatter.com so I sent an email, stating my issues, and still no response. There is really something wrong with the company.
Now I am getting pretty scared as I am disabled and have to be housebound from the start of pandemic. Just a few days ago, I started a new account so I could email them 'contact us', there was just no other way to contact them. I did get a response right away, but all it was showing how to get info on the bidding site. I am really getting frustrated, scared and anxious, especially since I have many items I'm waiting to get status on as they are all paid for.
Hi Anna,
Thank you for your review. I'm sorry that you were locked out of your account and haven't had success getting into it.
Our support team is inundated with an increasing number of inquiries causing our response time to be delayed. I assure you are support team will respond as soon as possible.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I have about 10 items I haven't received I filed disputes on all of them they sent me emails with refund dates and then on the ap they keep changing the refund date to a later date. For example one item I was supposed to get a refund on June 15 now it's saying July first. I ordered the item April 12th and the shipping information hasn't changed at all. I have multiple orders like this with no response to emails from customer service! I wouldn't waste your time or money because there's about a 40% chance of getting your item.
I've ordered several small things in the past from Tophatter, and have been pleased.
Unfortunately, I've ordered 5 more items since March 31,2020, none have moved since ordering. Today is June 13.
2 of the 5 no longer have tracking numbers.
Repeated attempts to Conant anyone have been ignored. SMH
Hi KC,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our support team is inundated with an increasing number of inquiries causing our response time to be delayed. We are working diligently to respond to each inquiry as they are received. We appreciate your patience.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Used to enjoy this app and jewelry nice but as of late, quality of the product has gone down, delivery doesn't happen when they say it has and its impossible to get in touch with customer service. I purchased many items and was charged for them and haven't received most of what I ordered. Getting refunded is like pulling teeth.
Hi Nancy,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
We are always looking to improve your experience and really appreciate the feedback. If there is anything specific we can look into, please contact us at https://tophatter.com/support/new. We do our best to ensure every purchase is great. Request to return an item for up to 30 days from delivery. See full details here https://tinyurl.com/yy6m335d
Respectfully,
Angelique
It Has been very good. Yes y'all have very nice
Things but it seems lately it takes forever to get them, But all in all y'all are awesome
Hi Joyce,
Thank you for your review! We appreciate your support.
Respectfully,
Angelique
Been waiting for s package for 3 months now, very mad that tophatter and will give them them a minus 1 in review. Going to send back there package to them on there dime. Way too long on on something that was ordered three months ago.
Hi Nathan,
Thank you for your review.
I understand wanting what you paid for to arrive as soon as possible. You are priority number one, and we do our best to ensure your experience on Tophatter is positive. Your voice is critical to the success of Tophatter, improving your experience. We are working to improve your experience in terms of shipping time.
Due to the ongoing pandemic (Covid-19), many shipping carriers have experienced delays. Because of this, we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery.
Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
I have had some items arrive damage but the return exchange process is simple. Thank you.
Hi Jenny,
Thank you for your review. We appreciate your support.
Respectfully,
Angelique
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lagetha,
Thank you for your review. I'm thrilled to know you've had a positive experience. We appreciate your support.
Respectfully,
Angelique