Kc C.’s Reviews of Paula Young & more

Kc's Profile

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Paula Young

Hair Loss

“Frustrated to point of angry”

4/15/23

Daughter and I are both new to wigs. I ordered accessories for both of us, to make our first trip out in our new styles. There was an attempt to deliver yesterday (Friday), but couldn't complete because Paula Young shipping didn't ship to my complete address. The shipment was returned to PY, now we're not able to enjoy our day out the way we'd planned, on Monday.
To top it all off, while waiting for my delivery, I called one of the "consultants" to ask about wigs with little or no permatease. He had no clue what I was talking about. I was referred to the catalog that I'd already gone thru, with no luck.
Then, when asked a question about something else, his response was word for word taken from the same catalog I was looking at.
I'm very angry, probably won't deal with Paula Young again.
If I could give no stars, I would.

Products used:
Nothing. They haven't been delivered.

Service

Value

Shipping

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Tophatter

Auction

“Bust”

6/13/20

I've ordered several small things in the past from Tophatter, and have been pleased.
Unfortunately, I've ordered 5 more items since March 31,2020, none have moved since ordering. Today is June 13.
2 of the 5 no longer have tracking numbers.
Repeated attempts to Conant anyone have been ignored. SMH

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Angelique C. – Tophatter Rep Over a year old

Hi KC,

Thank you for reaching out.

I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our support team is inundated with an increasing number of inquiries causing our response time to be delayed. We are working diligently to respond to each inquiry as they are received. We appreciate your patience.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique