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Kc C.

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Experience: Shopping

Member since June 2020

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1 Review by Kc

6/13/20
I've ordered several small things in the past from Tophatter, and have been pleased.
Unfortunately, I've ordered 5 more items since March 31, 2020, none have moved since ordering. Today is June 13.
2 of the 5 no longer have tracking numbers.
Repeated attempts to Conant anyone have been ignored. SMH
angeliquec12
Angelique C. – Tophatter Rep
Hi KC,

Thank you for reaching out.

I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our support team is inundated with an increasing number of inquiries causing our response time to be delayed. We are working diligently to respond to each inquiry as they are received. We appreciate your patience.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

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