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Tophatter
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TophatterReviews 7,898

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
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Love Tophatter
June 17, 2020

I like the items i have received true to name and its fun bidding for your purchases

Date of experience: June 17, 2020
Minnesota
1 review
0 helpful votes
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So far I have been pleased with my items they have.

Date of experience: June 17, 2020
Angelique C. Tophatter Rep
over a year old

Hi Tina,

Thank you for your review! We appreciate your support.

Respectfully,
Angelique

Minnesota
1 review
0 helpful votes
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Love Tophatter so far
June 17, 2020

I'm new to using Tophatter in the past couple months. I like the ease of using their website and making payments. I like NOT having to buy bids and the unique items sellers offer. I LOVE that so many sellers offer free shipping!

Date of experience: June 17, 2020
Angelique C. Tophatter Rep
over a year old

Hi Karen,

Thank you for your review! We appreciate your support.

Respectfully,
Angelique

New Jersey
1 review
0 helpful votes
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I understand shipping is going to delayed because of Covid-19 however, when 3 months go by without any tracking information has me quite concerned. Especially when the delivery date keeps getting extended instead of just issuing a refund.

Date of experience: June 17, 2020
California
1 review
0 helpful votes
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Good site
June 17, 2020

Its a good site but wait time is to long to get your items

Date of experience: June 17, 2020
Angelique C. Tophatter Rep
over a year old

Hi Harold,

Thank you for your review! We appreciate your support.

Respectfully,
Angelique

Illinois
1 review
0 helpful votes
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Awesome stuff for awesome prices
June 16, 2020

I love this site, low prices on high quality items and some things come sooner then expected...

Date of experience: June 16, 2020
Angelique C. Tophatter Rep
over a year old

Hi Shavon,

Thank you for your review! We appreciate your support.

Respectfully,
Angelique

New York
1 review
0 helpful votes
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Five star
June 16, 2020

I've had a wonderful experience. So far everything I won has met my expectations.

Date of experience: June 16, 2020
Angelique C. Tophatter Rep
over a year old

Hi Tom,

Thank you for your review! We appreciate your support.

Respectfully,
Angelique

Texas
4 reviews
0 helpful votes
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Great
June 16, 2020

Very satisfied with Tophatter. Lots of real bargains.

Date of experience: June 16, 2020
Angelique C. Tophatter Rep
over a year old

Hi Jackson,

Thank you for your review! We appreciate your support.

Respectfully,
Angelique

Tennessee
1 review
0 helpful votes
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Be careful and get good deals.
June 16, 2020

Read the description and reviews carefully. Don't bid more than you're willing to spend. There are a lot of repeat auctions where you can win an item cheaper. Fairly fast based on item.

Date of experience: June 16, 2020
Texas
1 review
0 helpful votes
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Fun
June 16, 2020

So far it's been fun shopping on Tophatter
I work hard for my money and Love a good deal for a low price!

Date of experience: June 16, 2020
Virginia
1 review
0 helpful votes
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Tophatter review
July 16, 2020

Shipping times are to long, makes me not want to order from Tophatter. Some things are okay, some not

Date of experience: June 16, 2020
Texas
1 review
0 helpful votes
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PRODUCTS
July 16, 2020

ONE THING YOU WQN'T LET PEOPLE BID IF THEY CONCEL 3TIMES I DON'T THINK THATS FAIR THE SIZES ARE NOT CORRECT YOU NEED US PRODUCTS ONLY ALOT OF IT IS REALLY JUNK AND SOME OK YOU NEED BETTER SELLERS ON SITE.

Date of experience: June 16, 2020
Alabama
1 review
2 helpful votes
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Very Fun! And affordable!
June 16, 2020

I really like Top Hatter, you find the items you need, wish for and past items needs that might have slipped memory. Top Hatter is fun and competitive, putting bitters against each other in a auction format.
Pros: Very fun at the 5 Star Level.
Cons: 3 regarding shipping on some items which falls on the seller not Top Hatter!

Date of experience: June 16, 2020
Angelique C. Tophatter Rep
over a year old

Hi Jesse,

Thank you for your review. I'm happy to hear you enjoy shopping on Tophatter. We appreciate your support.

Respectfully,
Angelique

Arkansas
1 review
2 helpful votes
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Psyched Not
July 16, 2020

I have ordered maybe 5 items and 3 have been unusable, with one being earrings that the post is flat on and one being an electronic item that would not charge. I did not say dissatisfied only because you rectified the items I reported. However, I cannot continue to get my hopes up after waiting for so long and them receive faulty items even if they are not expensive.

Date of experience: June 16, 2020
Germany
1 review
0 helpful votes
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Best shopping
June 16, 2020

Amazing prices, awesome deals love love this company and the application is easy to understand and multi shopping amazing

Date of experience: June 16, 2020
Angelique C. Tophatter Rep
over a year old

Hi Connie,

Thank you for your review. I'm happy to hear you enjoy shopping on Tophatter. We appreciate your support.

Respectfully,
Angelique

Pennsylvania
1 review
0 helpful votes
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Good time
June 16, 2020

So far so so good! Products are exactly like the pictures you bid on. I love the savings and my experiences thus far have been TONY THE TIGER GGGREAT!

Date of experience: June 16, 2020
Angelique C. Tophatter Rep
over a year old

Hi Pamela,

Thank you for your review. I'm happy to hear you enjoy shopping on Tophatter. We appreciate your support.

Respectfully,
Angelique

New Jersey
1 review
0 helpful votes
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Best deals on the internet
June 16, 2020

I have gotten quite a few products from top hatter and I might add that everything has come in a timely manner and every product I have gotten so far has been of great quality not to mention the prices are phenomenal. Thank you top hatter for the great shopping experience

Date of experience: June 16, 2020
Angelique C. Tophatter Rep
over a year old

Hi Jeannette,

Thank you for your review. I'm happy to hear you enjoy shopping on Tophatter. We appreciate your support.

Respectfully,
Angelique

Wisconsin
1 review
0 helpful votes
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Good service
June 16, 2020

Everything shipped in a timely fashion. Showed up as advertised.

Date of experience: June 16, 2020
Angelique C. Tophatter Rep
over a year old

Hi Jason,

Thank you for your review. We appreciate your support.

Respectfully,
Angelique

Nevada
1 review
0 helpful votes
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Wonderful experience
June 16, 2020

I have gotten nothing but wonderful deals on this website. I definitely recommend it to everyone!

Date of experience: June 16, 2020
Angelique C. Tophatter Rep
over a year old

Hi Charity,

Thank you for your review. I'm thrilled to know you've had a positive experience. We appreciate your support.

Respectfully,
Angelique

Pennsylvania
1 review
0 helpful votes
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Service response
June 16, 2020

I'm somewhat satisfied with the service response I've received. I know we have all been impacted by COVID 19, and you all have been doing your best. I've just had too many (>10) incidents that I've had to report. Your dealers need to be screened in some way or rated.

Date of experience: June 16, 2020