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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I like the items i have received true to name and its fun bidding for your purchases
So far I have been pleased with my items they have.
I'm new to using Tophatter in the past couple months. I like the ease of using their website and making payments. I like NOT having to buy bids and the unique items sellers offer. I LOVE that so many sellers offer free shipping!
Hi Karen,
Thank you for your review! We appreciate your support.
Respectfully,
Angelique
I understand shipping is going to delayed because of Covid-19 however, when 3 months go by without any tracking information has me quite concerned. Especially when the delivery date keeps getting extended instead of just issuing a refund.
Its a good site but wait time is to long to get your items
Hi Harold,
Thank you for your review! We appreciate your support.
Respectfully,
Angelique
I love this site, low prices on high quality items and some things come sooner then expected...
Hi Shavon,
Thank you for your review! We appreciate your support.
Respectfully,
Angelique
I've had a wonderful experience. So far everything I won has met my expectations.
Hi Tom,
Thank you for your review! We appreciate your support.
Respectfully,
Angelique
Very satisfied with Tophatter. Lots of real bargains.
Hi Jackson,
Thank you for your review! We appreciate your support.
Respectfully,
Angelique
Read the description and reviews carefully. Don't bid more than you're willing to spend. There are a lot of repeat auctions where you can win an item cheaper. Fairly fast based on item.
Shipping times are to long, makes me not want to order from Tophatter. Some things are okay, some not
ONE THING YOU WQN'T LET PEOPLE BID IF THEY CONCEL 3TIMES I DON'T THINK THATS FAIR THE SIZES ARE NOT CORRECT YOU NEED US PRODUCTS ONLY ALOT OF IT IS REALLY JUNK AND SOME OK YOU NEED BETTER SELLERS ON SITE.
I really like Top Hatter, you find the items you need, wish for and past items needs that might have slipped memory. Top Hatter is fun and competitive, putting bitters against each other in a auction format.
Pros: Very fun at the 5 Star Level.
Cons: 3 regarding shipping on some items which falls on the seller not Top Hatter!
Hi Jesse,
Thank you for your review. I'm happy to hear you enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
I have ordered maybe 5 items and 3 have been unusable, with one being earrings that the post is flat on and one being an electronic item that would not charge. I did not say dissatisfied only because you rectified the items I reported. However, I cannot continue to get my hopes up after waiting for so long and them receive faulty items even if they are not expensive.
Amazing prices, awesome deals love love this company and the application is easy to understand and multi shopping amazing
Hi Connie,
Thank you for your review. I'm happy to hear you enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
So far so so good! Products are exactly like the pictures you bid on. I love the savings and my experiences thus far have been TONY THE TIGER GGGREAT!
Hi Pamela,
Thank you for your review. I'm happy to hear you enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
I have gotten quite a few products from top hatter and I might add that everything has come in a timely manner and every product I have gotten so far has been of great quality not to mention the prices are phenomenal. Thank you top hatter for the great shopping experience
Hi Jeannette,
Thank you for your review. I'm happy to hear you enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
Hi Jason,
Thank you for your review. We appreciate your support.
Respectfully,
Angelique
I have gotten nothing but wonderful deals on this website. I definitely recommend it to everyone!
Hi Charity,
Thank you for your review. I'm thrilled to know you've had a positive experience. We appreciate your support.
Respectfully,
Angelique
I'm somewhat satisfied with the service response I've received. I know we have all been impacted by COVID 19, and you all have been doing your best. I've just had too many (>10) incidents that I've had to report. Your dealers need to be screened in some way or rated.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Hi Tina,
Thank you for your review! We appreciate your support.
Respectfully,
Angelique