On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Your page is set up so it is too easy to accidentally make bids on things unintentionally. Which I have done a few times. Then it won't let me cancel at times and at other times I get blocked from things I do want to bid on. I just don't like your sight. And your PUNISHMENTS are ridiculous, so I will not be using your websight in the future.
I was billed shipping on two items I purchased on the free shipping section. Messages have been sent but have not received any reply or credit.
Item received miss-sized was promptly credited back.
I thought this company was fake company at first. They are not they have great products and great people selling there items. I would recommend this company to anyone. The only down fall is the wait on certain items other than that they are great.
I love the shopping aspect, but there are things I ordered 2 months ago I still have yet to receive.
I purchased numerous varieties of items. Only one was satisfactory. They refunded more than a few items by way of credit. Clearly I requested reimbursement by way if irginal payment forms. After many attempts to get my money back I was forced to go to my attorney. Only then did they refund my money. Two more items to arrive and then I fully intend in cancelling my membership... hopefully it my items arrive soon because this 2 month delivery is for the birds.
I ordered a pocket watch for $29 on May 3 for my son's 21 birthday on the 4th of July and still have not received it and can't get a refund until July 27th. But something I ordered on the 22 of may for $8 and still have not received can be refunded on June 30th? I love this app. And love biding but the wait is ridiculous.
It has been good except the say the keep you informed on your package tracking, 24 to 48 hours. It is more like five to seven days or longer at the quickest. But except for that it is a great site.
Hi William,
Thank you for your review. It's wonderful to know you enjoy shopping on Tophatter!
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Love the bidding but delivery takes forever! Ordered stuff way back at the beginning of may and I still haven't gotten it!
I completely enjoy the experience of bidding on items and it doesn't take long to bid on one item. In spite of the issues that I have I am still active on the tophatter app.
One issue is the large percentage of items that get refunded.
The shipping times can be over a month for many items and that's okay considering where some of them are coming from and the amount you paid for the item. Items that I bid on back in March and April and I've gone past their expected delivery date I'm getting a refund for but it's been two or three months.
Caution is needed because many of the photos are inaccurate and don't represent the product your bidding on. You really need to read the details about the product and you can check on the expected shipping dates there.
When ordering most of the clothing and sweatshirts they are Asian sizes; a 5xl pair of shorts is a 34 inch waist line! Again the devil's in the details.
Many toys are smaller than you expect.
Again the details and sizes are in the description so seeing something held in someone's hand it's not a good way to judge the size as many hands in the photos are tiny and the models are also pretty petite.
Many items (definitely not all) are also hmmm... The best quality that something cheap can be. I bought a heavy duty wedding tent that came with four walls and the photos look exactly like what you would expect to see in a wedding tent. I got mine for $45! BUT it is very lightweight. The polls are about three-quarters of an inch in diameter and the connecting pieces are plastic... Sounds bad BUT the fit and finish are excellent. No broken or bent parts and everything fits as they described and I truly like it. Heavy duty it is not.
If you miss an item in the bidding it is likely to show up again in another auction. I bought some garden shades and the first one I paid $19 for. A little disappointing when it arrived but I have bought about a half a dozen at less than $7. You just have to watch out and make sure you're not over bidding on something.
Hi Tom,
Thank you for your review.
Please know, we are working to improve shipping times. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
We rely on the sellers to accurately describe all items and do our best to ensure every purchase is great. If you're not completely satisfied, please request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yy6m335d You can also report an item by going to report this item link in the lower right.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Everything is there to choose from. When you get the items it's like Christmas.!
Hi llewellyn,
Thank you for the review! We appreciate your support.
Respectfully,
Angelique
It is so much fun playing the bids lol
The only thing takes some time to get items but i understand some are out of country.
The second complaint is i signed up for free stuff site and was to get 3.00 credit and did not this was an offer on the Tophatter site
Christmas shopping is fun this way lol thank you
Hi Peggy,
Thank you for the review! I'm happy to hear you have fun shopping on Tophatter! We appreciate your support.
Respectfully,
Angelique
I have ordered about 25 -30 items since April, 2020 and they have failed to get them to me. Some have been lost, some have never been processed but I was charged. When you order plant seeds they don't label what your getting.
Didnt get what I bid on got a piece of cloth very displeased am done with tophatter had friends warn me but I didnt listen
I've been waiting for over two months for delivery
The worst ever! Who is writing the positive reviews? I have won A LOT of items but never received most them after months of waiting! I requested a refund and SOME of them were refunded but as a credit to their website. How is that useful when I order and pay for items and they never arrive? The money is added to my account as a credit - all in a circular motion with Tophatter as the winner - wash, rinse, repeat! No more and never again! I am filing a complaint with PayPal to see if they can assist me.
Bidding is easy, paying is easy, refunds easy, the items ship quickly. What you see in the picture and the description is right on. I am very happy to shop at Tophatter.
Hi Kathi,
Thank you for your review. We appreciate your support.
Respectfully,
Angelique
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auction Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Linda,
Thank you for your review.
It's wonderful to hear that your experience was so positive, and we appreciate your recommending Tophatter. See How can I refer a friend? Here https://help.en.tophatter.com/article/29-how-can-i-refer-a-friend
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique