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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Somethings on Tophatter are displayed differently than what your really getting. They make it look deceiving. For example they will show you 100 markers and you only get 10. You really have to look good before bidding
Most product received are neither quality or functional.
I have gotten two different things that are fake and as soon as I put them on all the gold fell off and it started to rust.
Why in God's name do I HAVE to give any starts at all?! Shouldn't that be MY Choice?! Just 1 more reason NOT to shop here! The aggravation just isn't worth it. I have bought several items from Tophatter and only received a few of my items. I repeatedly tried to get refunds and when I finally did, they gave me CREDIT instead of actually refunding my money to me! As if I want to waste anymore of my time or money on a website that rips me off more times than not. They flat out refuse to give a customer service phone number so that I can actually talk to a live person! They do not provide customer service without many emails with me screaming that I want my money back and to me, not credit on this thieving website.
It was going great until I started having issues with my orders. The site that tracks my package says I received a few items and I have not received them. Nor is there a support team to talk too. I can not get anyone to contact me back. Highly irritated with this situation.
This is a great site when you can't afford the big time auction but still like the rush of a win.
Hi Lyndi,
Thank you for your review. I'm happy to hear you enjoy shopping on Tophatter! We appreciate your support.
Respectfully,
Angelique
They sent me two packages, both had same serial number! And both said "Made in LTALY"!
Lying crooks!
First of all first winnings were all canceled there was about six of them then 10 winnings were cancelled and refunded in credits I wanted the funds back in my bank account I never got a response more than once I emailed I ended up using my credits on tophatter that's not what I wanted then there was an error in the cancellation with a product and still I was charged for it then refunded I had never authorized the payment nor did I request the refund but it was done once I receive all my items that I have bid on I will no longer affiliated with top Hatter recommending this site to my friends never
I got some decent items from Tophatter but there were 3 items I ordered from them that I never received but I never got my money back and no one will help me figure out what happened to my money they owe me!
Love bidding, but products take to long to get, everything I have gotten so far I love rings are a bit small but really like them
Hi Debbie,
Thank you for your review! Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Very bad shopping online I have ever seen in my life. After I spent my money will never do it again
Some of the merchandise is junk. I ordered the tripod for selfies and it won't even stand up. It falls apart when upuvtty to use it.
Hi Nina,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I was skeptical at first but was willing to give it a try because I like to shop - I also like to get a good deal on products and this looked like a fun way to do it. All the products I won the bid on were well made and matched thir descriptions - except one. When Tophatter was notified of the difficulty they got back to me to let me know they had refunded my money. No argument. They really support what they promise when you first start. I have always believed that a man is no better than his word and this holds true with Tophatter.
Hi Pat,
Thank you for your review. I'm glad to hear your experience on Tophatter is pleasing. We appreciate your support.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
It was really fun and easy to find and bid on a bunch of stuff. But I am still waiting on one item that hasn't been delivered yet. It's been a while...
Hi Beckey,
Thank you for your review. I'm happy to hear you enjoy shopping on Tophatter. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Seems like most of the items sold by tophatter are low quality. Most are junk. Tipical to Chinese knock offs. The deliver cheap things quicker. More expensive items, they seem to bank your money and sit on it to make interest. Some times they refund your money right away for cheap items. The more expensive items good luck waiting a few extra weeks pasr the estimated date of delivery even months! Bottom line, if you see some thing on tophatter you can usually find it online here for a little more. Get it in a few days. But if you like waiting a few weeks and want to chance getting some junk or have them sit on your money for a few months then say your item was not available, lost or some other excuse, go for it. After I finally receive items ive bought on tophatter that took weeks or months past there estimated delivery date from tophatter. I'm probably going to close the account with them. It's not fun to wait. Worst yet wait then get refunded or have to file for a refund. If your not overlooked or forgotten.
Shipping takes to long. Most items take at least a month or longer to receive.
Hi Johnson,
Thank you for your review!
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Everything I ordered was miniature, or came with missing components.
I do enjoy checking out the items that are up for bid. I don't always get what I want, but I get really excited when I do win. There are so many things to choose from and I have checked out the prices of some of the things that I have won and am surprised that what I won actually cost more somewhere else. So let the bidding begin!
Hi Maria,
Thank you for your review. I'm pleased to hear that you enjoy shopping on Tophatter. We appreciate your support. Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Everything i ordered i has to wait 2 months for and I was completely dissatisfied with. Most looked cheap and was not worth the cheap price or the wait for it to arrive
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dima,
Thank you for your review. I'm pleased to hear you are happy with your refund policy. Have a wonderful time shopping on Tophatter!
Respectfully,
Angelique