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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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My son love the toothpaste holder and so do i no more mess. Great item if you have kids.
Well it's been fun I like most of what I get the thing is I have ordered 80 things and I have not received more than 20 things I wait everyday hoping to get stuff and it does not show up and some was damage wet and the packing was crushed but I do like the fast way that you return money for thing that don't get here or was wet how do I reture the order that was damaged
Hi M,
Thank you for your review. We appreciate your support.
Respectfully,
Angelique
Very good customer service in refunding. Only thing is it takes too long to get merchandise.
Hi Tina,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Since joining tophatter I have really enjoyed the opportunity to bid on these wonderful items that they have to offer...! The only problem is not having multiple buttons to pick every item that is offered...! Lol it is a remarkable site to be on and each individual person that are selling their items give you their best advice on the items which makes everything really nice.! Thanks tophatter great job
Hi Gary,
We would just like to say thank you for being a part of our family. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again, and have a great day!
Respectfully,
Angelique
Out of the 4 ordered placed got 2 of the items took me 3 email's to get a refund on one of the items that had no movement on for over 7 weeks have sent 3 emails to get a refund on another item that has no movement on for 6 weeks i understand the free shipping but if you never get the item the free shipping is a mute point
It's really fun bidding on items and you get a rush of adrenaline when you win! I've gotten some great items at super low costs from this site. It does take anywhere from 3 weeks to a month to get most items, but worth the wait.
My Tophatter experience has been lots of fun so far. I've been very happy with the products I've won! Looking forward to much more fun!
I love this app! The only thing I (im not going to say hate) but dislike, is alot of the items come from China now. So... The shipping takes forever! If ur willing to wait, then no worries. Items used to b fairly local but now its international so shipping takes awhile if coming from overseas, thats my only complaint
Hi Hope,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
I love Tophatter! Everyday I look forward to seeing whats new! I have won some amazing items here for amazing prices! I will continue to be a Tophatter shopper! Thank you!
Hi Alisha,
Thank you for your review. I'm happy to hear you love shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
I've spent a good bit of money on this app and I would say 60% has been delivered and shown the rest I couldn't even tell you what I have gotten and received was not badd product Shipping is a little crazy I've had packages claim to show up and some never do
Everything was received in great condition the shipment was great
Hi Ranada,
Thank you for your review. I'm pleased to hear you are happy with your items. Have a wonderful time shopping on Tophatter.
Respectfully,
Angelique
What a fun, addicting site. I love it! A great way to stay safe at home during this covid virus. You can't be lonely when you have all these beautiful items to keep you occupied with.
Hi Susan,
Thank you for your review. I'm happy to hear that you have fun shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
I love everything about Tophatter the biding and products is awesome
Hi Courtney,
Thank you for your review! It's wonderful to hear that you love shopping on Tophatter!
Respectfully,
Angelique
When your advertise the product it goes from a small to 5x. I bid on the product and won the bid. When I went to order by 2x they consumer didn't have my Size which was ridiculous. It was a waste of time bidding and then not to have my size at all which let me to cancel the order. What a waste of time.
When I got use to the wait time the products turned out to be very good.
I look forward to the rest of my purchases to arrive.
Hi SweetLee,
Thank you for your review! I'm pleased to hear that you enjoy shopping on Tophatter! We appreciate your support. Have a wonderful time shopping on Tophatter.
Respectfully,
Angelique
I really like these are quick auctions 24/7 mostly starting at $1, with a variety of interesting items, and most of the items are repeated so a few people can be winners! Great format!
Hi Diana,
Thank you for your review. I'm glad you are pleased with the format and variety. We appreciate your support.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Most of the stuff I've bid on turns out to be junk. The real"gold" turns colors. Battery operated things don't work. Waste of time & money.
I hav been very happy with items I have received. I am looking forward to receiving all of the other items I have won during bidding
Hi Andrea,
Thank you for your review. I'm thrilled to hear your experience on Tophatter has been pleasing. We appreciate your support.
Respectfully,
Angelique
I have been happy with everything I have received so far. I did get the vacuum that rolls on floor it was damaged they refunded as soon as they got the pic.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Hi Sherry,
Thank you for your review. I'm thrilled to hear your son loves the toothpaste holder! Have a wonderful time shopping on Tophatter.
Respectfully,
Angelique