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Tophatter
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TophatterReviews 7,898

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Toothbrush & toothpaste holder.
June 30, 2020

My son love the toothpaste holder and so do i no more mess. Great item if you have kids.

Date of experience: June 30, 2020
Angelique C. Tophatter Rep
over a year old

Hi Sherry,

Thank you for your review. I'm thrilled to hear your son loves the toothpaste holder! Have a wonderful time shopping on Tophatter.

Respectfully,
Angelique

Florida
1 review
0 helpful votes
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What I like and what I don't like
June 30, 2020

Well it's been fun I like most of what I get the thing is I have ordered 80 things and I have not received more than 20 things I wait everyday hoping to get stuff and it does not show up and some was damage wet and the packing was crushed but I do like the fast way that you return money for thing that don't get here or was wet how do I reture the order that was damaged

Date of experience: June 30, 2020
Oregon
2 reviews
0 helpful votes
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Review
June 30, 2020

Nice in Cyril, nice one son. Nice on Cyril let's have another one

Date of experience: June 30, 2020
Angelique C. Tophatter Rep
over a year old

Hi M,

Thank you for your review. We appreciate your support.

Respectfully,
Angelique

California
1 review
0 helpful votes
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Great service
June 30, 2020

Very good customer service in refunding. Only thing is it takes too long to get merchandise.

Date of experience: June 30, 2020
Angelique C. Tophatter Rep
over a year old

Hi Tina,

Thank you for reaching out.

I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

Texas
1 review
0 helpful votes
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Very happy customer
June 30, 2020

Since joining tophatter I have really enjoyed the opportunity to bid on these wonderful items that they have to offer...! The only problem is not having multiple buttons to pick every item that is offered...! Lol it is a remarkable site to be on and each individual person that are selling their items give you their best advice on the items which makes everything really nice.! Thanks tophatter great job

Date of experience: June 30, 2020
Angelique C. Tophatter Rep
over a year old

Hi Gary,

We would just like to say thank you for being a part of our family. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again, and have a great day!

Respectfully,
Angelique

Florida
1 review
0 helpful votes
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Out of the 4 ordered placed got 2 of the items took me 3 email's to get a refund on one of the items that had no movement on for over 7 weeks have sent 3 emails to get a refund on another item that has no movement on for 6 weeks i understand the free shipping but if you never get the item the free shipping is a mute point

Date of experience: June 30, 2020
Iowa
1 review
0 helpful votes
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Fun way to shop!
June 30, 2020

It's really fun bidding on items and you get a rush of adrenaline when you win! I've gotten some great items at super low costs from this site. It does take anywhere from 3 weeks to a month to get most items, but worth the wait.

Date of experience: June 30, 2020
California
2 reviews
0 helpful votes
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Tophatter experience
June 30, 2020

My Tophatter experience has been lots of fun so far. I've been very happy with the products I've won! Looking forward to much more fun!

Date of experience: June 30, 2020
North Carolina
1 review
0 helpful votes
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My opinion
June 30, 2020

I love this app! The only thing I (im not going to say hate) but dislike, is alot of the items come from China now. So... The shipping takes forever! If ur willing to wait, then no worries. Items used to b fairly local but now its international so shipping takes awhile if coming from overseas, thats my only complaint

Date of experience: June 30, 2020
Angelique C. Tophatter Rep
over a year old

Hi Hope,

Thank you for reaching out.

I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

Maine
1 review
0 helpful votes
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Fun place to shop!
June 30, 2020

I love Tophatter! Everyday I look forward to seeing whats new! I have won some amazing items here for amazing prices! I will continue to be a Tophatter shopper! Thank you!

Date of experience: June 30, 2020
Angelique C. Tophatter Rep
over a year old

Hi Alisha,

Thank you for your review. I'm happy to hear you love shopping on Tophatter. We appreciate your support.

Respectfully,
Angelique

Texas
1 review
0 helpful votes
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It's hit or
July 30, 2020

I've spent a good bit of money on this app and I would say 60% has been delivered and shown the rest I couldn't even tell you what I have gotten and received was not badd product Shipping is a little crazy I've had packages claim to show up and some never do

Date of experience: June 30, 2020
Maryland
1 review
0 helpful votes
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Happy customer
June 30, 2020

Everything was received in great condition the shipment was great

Date of experience: June 30, 2020
Angelique C. Tophatter Rep
over a year old

Hi Ranada,

Thank you for your review. I'm pleased to hear you are happy with your items. Have a wonderful time shopping on Tophatter.

Respectfully,
Angelique

New York
1 review
0 helpful votes
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A new addiction
June 30, 2020

What a fun, addicting site. I love it! A great way to stay safe at home during this covid virus. You can't be lonely when you have all these beautiful items to keep you occupied with.

Date of experience: June 30, 2020
Angelique C. Tophatter Rep
over a year old

Hi Susan,

Thank you for your review. I'm happy to hear that you have fun shopping on Tophatter. We appreciate your support.

Respectfully,
Angelique

Colorado
1 review
0 helpful votes
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Love everything
June 30, 2020

I love everything about Tophatter the biding and products is awesome

Date of experience: June 30, 2020
Angelique C. Tophatter Rep
over a year old

Hi Courtney,

Thank you for your review! It's wonderful to hear that you love shopping on Tophatter!

Respectfully,
Angelique

Texas
1 review
0 helpful votes
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Clothes sizes
July 30, 2020

When your advertise the product it goes from a small to 5x. I bid on the product and won the bid. When I went to order by 2x they consumer didn't have my Size which was ridiculous. It was a waste of time bidding and then not to have my size at all which let me to cancel the order. What a waste of time.

Date of experience: June 30, 2020
California
2 reviews
0 helpful votes
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Products are good
June 30, 2020

When I got use to the wait time the products turned out to be very good.
I look forward to the rest of my purchases to arrive.

Date of experience: June 30, 2020
Angelique C. Tophatter Rep
over a year old

Hi SweetLee,

Thank you for your review! I'm pleased to hear that you enjoy shopping on Tophatter! We appreciate your support. Have a wonderful time shopping on Tophatter.

Respectfully,
Angelique

California
1 review
0 helpful votes
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Faster wins than Vegas gambling!
June 30, 2020

I really like these are quick auctions 24/7 mostly starting at $1, with a variety of interesting items, and most of the items are repeated so a few people can be winners! Great format!

Date of experience: June 30, 2020
Angelique C. Tophatter Rep
over a year old

Hi Diana,

Thank you for your review. I'm glad you are pleased with the format and variety. We appreciate your support.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.

Respectfully,
Angelique

Ohio
1 review
0 helpful votes
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Totally junk.
July 30, 2020

Most of the stuff I've bid on turns out to be junk. The real"gold" turns colors. Battery operated things don't work. Waste of time & money.

Date of experience: June 30, 2020
Kansas
1 review
0 helpful votes
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Jewelry
June 30, 2020

I hav been very happy with items I have received. I am looking forward to receiving all of the other items I have won during bidding

Date of experience: June 30, 2020
Angelique C. Tophatter Rep
over a year old

Hi Andrea,

Thank you for your review. I'm thrilled to hear your experience on Tophatter has been pleasing. We appreciate your support.

Respectfully,
Angelique

Kansas
1 review
0 helpful votes
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Rkfisher
June 30, 2020

I have been happy with everything I have received so far. I did get the vacuum that rolls on floor it was damaged they refunded as soon as they got the pic.

Date of experience: June 30, 2020