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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have received 2 separate items from Tophatter which were NOTHING AT ALL as described or pictured. I purchased a cooling dog mat which showed a huge labrador sitting on it with loads of extra space. When it came, it was the size of a cloth and much too small for my tiny dog. I tried to arrange a refund but every time I tried to submit a request it stated it wasn't a valid reason for a refund. I even tried to go down the route of stating it was damaged yet it still came up with a reply that it wasn't a valid reason for a refund. Today, I received a string of lights which were pictured on tophatters site being drapped like curtains down a tall structure. The lights were the size of a braclet. I could have got better quality ones and longer ones from the pound shop. THIS COMPANY SCAMS YOU! BEWARE!
I love the majority of the item it's just take long time to receive them and other stuff are not worth it
Items looks good on the pages, but you need to really check out some items, they are smaller looking in person,
Delivery is not on time some items take 2 or 3 weeks longer than expected
I think most of there stuff is really good but here lately the quality of there clothes is awful and alot of things have not been up to what I think it should be
Its real easy to bid and pay for things. The only thing is some things take a long time to get. I wish that was faster
Hi Cathy,
Thank you for reaching out. I'm thrilled to hear you can shop with ease.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
For the most part I think this is a great and fun site. The only problem I have is some of the items are not in my opinion as nice as they look in the picture.
Hi Lyndia,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I'm having to return too many items and not receiving all of the items. Some I simply give to my granddaughter.
Hi Cornie,
Thank you for your review. I'm sorry to hear some items needed to be returned and some have yet arrived.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Jewelry comes like it should! But electronics or things with electronic parts usually come without instructions and sometimes look used or come broken (3/6 times so far). The little Baymax light I got was AWESOME! The drill bits were good, the 2 rings I got were great. The keyboard case I got not so much, same with the neck massager that had no labeling or instructions and looked like a mask.
Hi Bettina,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Great place to find your not everyday items and their buyer protection makes me a happy customer. Did I mention its also fun?!
Hi Bonnie,
Thank you for your review. I'm glad to hear you enjoy shopping on Tophatter! We appreciate your support.
Respectfully,
Angelique
Hi Dina,
Thank you for your review! I'm happy to hear about your positive experience on Tophatter!
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I have had a great experience especially with the virus. All products have been exactly as described and then some. Will continue to bid and win. Much better than Deal Dash where you spend a bunch and win nothing.
Example, I had purchased an item and paid for it right awa: yet I have not received it. It says to be delivered May 27th but remains in transit as of June 30th.
I have purchased MANY items off of Tophatter and am usually very pleased. If there is ever an issue, they will make it right. No hassle.
Hi Carmelita,
Thank you for your review! We appreciate your support. Have a great time shopping!
Respectfully,
Angelique
I am a repeat buyer. I'm almost always surprised at the quality of my purchases!
Hi Joan,
We would just like to say thank you for being a part of our family. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again, and have a great day!
Respectfully,
Angelique
I paid for 2 items my shipping address was right my 2 packages was shipped to Denver co my address was 117 swamp st Arnaudville la *******. I have been leaving messages I got zero replies I paid 15 each for items I never recieved
Some of my items are broke some items never receive it's just hard to say and once in awhile I get a good deal
I enjoy Tophatter. I make sure to read all the details first though! I also compare prices to what the item would sell for retail.
Hi Elizabeth,
Thank you for your review! We appreciate your support. Have a wonderful time shopping!
Respectfully,
Angelique
Hi Donna,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I have order and received my items in a timely manner but lately items has taken longer and I haven't received a package that was supposedly delivered July 22nd and that has me highly upset caused I had been waiting for this delivery for a while
Hi Beatrice,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lamar,
Thank you for your review. I'm sorry to hear some items didn't meet your size needs. Here is a size chart https://tinyurl.com/y3qu7qpx
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique