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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Love top hatter and shop on the app daily, been completely satisfied with all the items I've purchased!
This site is absolute GARBAGE! Literally everything I bid on and won has been cancelled. I've been waiting weeks for what I paid for, they even said it was shipped in June and then all of a sudden they're cancelled. What's the F'n point of this site!?!?!
I've deleted it, unsubscribed and spammed this B. S site.
Since I started shopping through Tophatter, I really love the competitive bargaining with other members! This is where the thrill comes in when it's close to you winning your itemms!
The products I've bought seem to be fairly good. Shipping takes a while, but if you buy in advance that's no problem.
With the prices that I have paid, I don't expect a perfect product. Some products exceeded my expectations. The main problem that I have is that a lot of products that I have purchased is not being sent.
I have found many wonderful items. Already have most of the Christmas shopping done.
Was skeptical at first and then I started to see the items were very well made.
Items never received on time as expected per estimated shipping date takes at least a month afterwards
I really like tophatter I like getting on the products and they usually come pretty fast but a couple of them have been coming very slow here lately but that's because of the slow down with the world right now but thank you very much top hatter
I don't care for measurements no being in inches/feet. When my monocular arrived the front lens was turned sideways in the tube. Have not
Had any response to my two queries. I want to use the monocular, but it doesn't work.
Hi Fran,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Thank you!
Not all the products are good very poor quality.
I expected what we saw on the picture is the same what we got. The RingS are 1 time used the color fade so fast which is so cheap that's why? It's okay to bid higher if you know the things that you wanted is a quality 1. The other stuffs are okay so far but not the jewelry it's not worthy
I have ordered many things from here and. It's been pretty good I have had some downfalls. The products are usually what they say but i have had a couple packages show up amd some not. And some packages with the wrong item... Im hoping it gets resolved pretty quickly. That I. It's self and how long it takes will go with my rating and my experience... Hope for it to be fast cuz I really do like this app. I give it a 6 out of 10 and prob. Higher after everything gets addressed.
Love almost everything I have received. Only one complaint and that is that it takes so long to receive the item, but usually worth the wait.
Hi Colleen,
Thank you for reaching out. I'm glad to hear that you are enjoying the items you have received from Tophatter!
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Thank you!
I've had 2 purchases I absolutely love. The rest not so much.
Tophatter is timely with shipments. I love the items I have purchase from this site. I recommend that you try them.
All in all my experience has been very good. Fun bidding on items and they have a decent variety stuff to choose from. Thank you
Hi Renae,
Thank you for your review.
I'm pleased to hear that you enjoy shopping on Tophatter! We appreciate your support.
Thank you!
I enjoy everything that I purchase so far from Top hatter so I will informed my friends about this company because it the best.
While most of my purchases are great. Many of them come without any instructions or placed in a plastic bag with nothing to indicate what the product is or what it's use is for. I find this very frustrating.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael,
Thank you for reaching out. I'm thrilled to hear that most products have exceeded your expectations.
I'm sorry to hear you haven't received some of your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Thank you!