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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I bidded on an item. It didn't work. I've sent it back weeks ago and I still haven't received my refund and I have no item. I've done everything that has been asked of me and only keep receiving the same text back
I have gotten many things and just love being able to bid on items! It's such a rush to grab an item much cheaper than you would pay anywhere else! Some of the shipping is really fast and some not fast at all. Most items in great shape and work very well.
Is an adventure! Just chose what you desire and the adventure begun!
Hi Alberto,
Thank you for your review. I'm happy to hear you enjoy shopping on Tophatter. Your support is appreciated.
Respectfully,
Angelique
The items themselves may be questionable at times but Tophatter has always made things right.
Hi LoriAnn,
Thank you for sharing your experience.
I'm happy to hear we handled your concern satisfactorily.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
Quite often an item will not match its description when it arrives and often the size is much smaller than pictured. Also a completely different item will arrive than what was ordered.
You canceled one of my orders because the seller says my address is unverifiable even though I have received many packages at this address. Then after writing an email you The first email The status changed on the statement like I was some idiot who didn't screen shoot everything. Then you send me another email letting me know that I was refunded 2 hours after the first so my money is in limbo because you don't have a customer service and still no one has reached out to fix the problem. I'm gonna finish paying for the last few items I have and completely delet your app you hold us customers to standards that you don't hold your sellers to. If I won an auction and paid in full in a timely manner the seller should be held accountable for making sure I get my item not just cancel because the item sold to low at auction as seems to be the case here
Great place to shop, great deals. I will for sure buy again and I will also tell my friends.
Hi Jimmy,
Thank you so much for taking the time to leave us this amazing review. We look forward to seeing you back soon!
Respectfully,
Angelique
I have been happy with most of the products purchased. In the case of 2 items that I wasn't happy with, they addressed my concerns very quickly.
Hi Monica,
Thank you for sharing your experience. I'm happy to hear we handled your concern satisfactorily.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
I like the products on here. Some seem to be very good quality depending on what you get
Hi Ayeisha,
Thank you for your review! I'm glad you like the products.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I like this web site as well as WISH. This one allows you to bid on an item or save as a reminder to do so later or buy it out right. That being said, it is hard to win a bid because some items are bid by people to get the money up higher. There isn't a way to keep tract of your bid and continue to look at other items at the same time. As for prices, they are fair and as far as the quality of the products, buyer beware. Read the description and not so much the picture.
Hi Jeff,
Thank you for your review.
Our focus is always on making the customer experience positive as it can be. You can set a reminder for items by clicking on the heart icon. This will allow you to get a notification when an item is back up for auction. I hope that helps. Have a wonderful time shopping on Tophatter.
Respectfully,
Angelique
Just cheap crap from China!
These site should be band from doing business
Takes forever to get your purchase then when you do it's wrong or not what you ordered
Some items that we get in the mail are pretty awful, but Tophatter makes the experience better and asks no questions
Hi Holly,
Thank you for your review.
I regret to hear that some items didn't meet your expectations. I'm glad we addressed your concern adequately.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Overall the rate of getting items has been great. Very fast shipping time!
Hi KS,
Thank you! I'm glad your overall experience is great. Your support is appreciated.
Respectfully,
Angelique
I have been shopping almost everyday on your site and the stuff i get are really good deals... I will continue to check it out everyday cause stuff changes and sometimes its really cool
Hi Linda,
Thanks a ton for your review! That's great to hear! I'm glad you're happy with the deals and enjoy shopping on Tophatter. Your support is appreciated.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
Quick to respond, great prices, great products. Would highly recommend.
Hi Raymond,
Thank you for your review. You are priority number one, and I'm thrilled to know we delivered the superior experience you deserve.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
Pretty good just not satisfied with the updating of tracking. Some are not updated at all.
Hi Lori,
Thank you for sharing your experience.
Estimated delivery dates are based on the delivery time-frame for the seller's delivered orders over the last few weeks, and accounting for your location.
If your order doesn't arrive within 6 days of the Estimated Delivery date shown on the Where's My Item? Page, you can report an incident by following the steps in the FAQ: What if I haven't received my order?
If you re not receiving last mile tracking please contact our support team for help. Customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
This company shows you great products, but at most they are dollar store items, and their shipping is ridiculous, i ordered on small light up drawing table back in May and still have not received it and they wont refund me for what i paid, which was $15.90. I keep messaging them about my products and they just say i have to wait even longer, when tracking says it hasnt moved from its current destination since July. So If you expect to get something quick from them do not waste your money unless you live in their country.
Item Price: $10
Shipping & Handling: $5
Tax: $0.90
Total: $15.90
Paid on May 27,2020 — Paid.
Hi Sandra,
We set a high standard for ourselves, and I regret your interaction was less than satisfactory.
On Tophatter we will always refund orders that don't show delivered to the shipping address provided at the time of check out. We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d
I was able to access your account with the order number you provided and Order #: 110546557 was refunded, Aug 10,2020, to card ending in (1368). If you haven't received your refund, please contact the bank. The number can be found on the back of the card.
Respectfully,
Angelique
I ordered 12 different items from this store. Ive returned all but two items. The two I didnt return were the only ones that matched the description and were worth the price. I really dislike the Tophatter credit because it forces me to keep shopping here or lose my money. I do not recommend
Great experience get products faster than expected time frame.
Hi Casey,
Thank you for sharing your experience.
I'm happy you are pleased with the products and service! Have a great time shopping! We appreciate your support.
Respectfully,
Angelique
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Martha,
Thank you for sharing your experience.
Tophatter provides an entertaining shopping experience for people who love the thrill of hunting for deals, and it's wonderful to know what you enjoy the platform. We look forward to seeing you soon!
Respectfully,
Angelique