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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I fell in love with this website from the first day! I love the fast paced bidding, they are very good about following up on orders shipped and Returns are very easy. I am completely hooked on Tophatter!
Some things are not as seemed on pictures on site, and sizes some are ok, something are not correct. On one order, a tee shirt, ordered a 5X for a 3X- 300 lbs man... was very small even I couldn't wear it and I'm a XL in women's size. Another issue was I expected to be cotton, came in as silk.
Their jewelry is good quality, no problem with the many I have ordered.
Hi Virginia,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. I'm sorry to hear about the size discrepancy. Here is a size chart https://tinyurl.com/y3qu7qpx to help with future purchases.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
For me, bidding on jewelry at the Tophatter website, is oddly satisfying. It fulfills my fantasy. I can shop like I'm a millionairess and buy buy buy. Not to mention, about 90% of items I have gotten I sincerely like. I even order for my grand daughter. I like to surprise her and the look in her eyes is the best feeling in the world. YOU made this possible Tophatter. Thank you sincerely, carolyn.
Hi Carolyn,
Thank you so much your review has truly made our day.
It is always our goal for the community to have a positive experience. It's so nice to hear you find items for your those you love, that they love! We appreciate your support.
Respectfully,
Angelique
I recently bid on and won the bid on patches for weight loss only to have the order cancelled. Then I saw that you are still selling the product on your website. All sales should be honored.
Hi Michele,
Thank you for your review.
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused. Thank you.
Respectfully,
Angelique
Love the site, simple and effective... It's easy to win an auction and I've never had an issue with the items not being delivered. Sometimes it takes a while to receive them, but most things do coming from china
Hi Edward,
Thank you for sharing your positive experience. I'm glad shopping on Tophatter is enjoyable. We appreciate your support.
Respectfully,
Angelique
At times it doesn't accept bids and I tend to miss items. Plus some of the items are cheaply made but some is decent for price.
Hi Christina,
Thank you for your review.
I'm sorry to hear you experience an issue with the app not accepting bids. Please try to clear your internet history. See directions here on how to do so https://kb.iu.edu/d/ahic If that doesn’t help, please contact us at https://tophatter.com/support/new
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yy6m335d
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Most of the time I am satisfied with Tophatter. It is difficult to shop for special occasions and seasonal merchandise because of shipping delays. Return and refund policy is very good. Sizes are hard to judge, but overall I have been satisfied with items I purchased. Prices can't be beat! Thank you.
Hi Linda,
Thank you for your review! It's great to hear your experience is satisfactory. Here is a size chart https://tinyurl.com/y3qu7qpx to help with sizing more appropriately. Your support is appreciated.
Respectfully,
Angelique
Sometimes you feel like a nut, sometimes you actually get what you ordered. It's very hit and miss. Make sure to read the fine print on an item before you bid!
It's all in the thrill of winning the deal! I have purchased a few items now and have been very satisfied with the process. Items are shipped quickly and the quality is good.
Hi Janete,
We are building an entertaining shopping experience for people who love the thrill of hunting for deals. We believe hunting and competing to win is way more fun. I'm glad we hit the mark and you enjoy the platform. Your support is appreciated!
Respectfully,
Angelique
Everything I bought.( a lot) has been shipped 3 weeks to a month ahead of time! :)
Hi Victoria,
Thank you for sharing your experience! I'm glad to hear you are happy with shipping times! Have a wonderful time shopping.
Respectfully,
Angelique
Getting little scores here and there and having little surprises in the mail always makes me smile. Super fun to make a deal and customer service is always there when you need them. Awesome company imo
Hi Stephanie,
Thank you for sharing your experience! We appreciate your support. I'm glad you had great time shopping!
Respectfully,
Angelique
I love this site compared to wish. This sites Customer Service is real life people. Wish takes your money, hold it for 14 days before they refund it( drawing interest), no one reads your response to their computer generated mssgs.
Hi Eugena,
Thank you for sharing your experience!
You are priority number one, and I'm thrilled to know we delivered the superior experience you deserve.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Unusual & different items for bid & sale. It is a new shopping experience every time I visit the site.
Hi Anita,
Thank you for your review.
We are building an entertaining shopping experience for people who love the thrill of hunting for deals. It's wonderful to hear your experience has been fresh each time you visit. We appreciate your support.
Respectfully,
Angelique
I have some very good results and some incomplete orders and some that do not work at all. But it has been fun.
Hi Bobby,
Thank you for your review! I'm glad to hear you enjoy shopping on Tophatter.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Some stuff is good some stuff is ok some stuff does come some stuff doesn't...
Hi Kristi,
Thank you for your review.
It is always our goal to ensure a positive experience. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
I was very excited when I joined this site and started winning immediately however when my packages started arriving I was very disappointed most of it is what you would get from a dollar store.
Hi Karen,
Thank you for your review.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I love the site. I love bidding. My only critique is the products sometimes takes long to be delivered. Don't get me wrong. If the shipping takes long. They will refund your money. Its just that, you win and want what you've bidded on
Overall the experience is good. I would have given 5 stars but the seller(Tablet) has let me down twice. One product never showed up and the other was damaged. Poor company
Hi David,
Thank you for your review.
It is always our goal for your experience to be positive and I'm very sorry to hear about the problem with your items.
Please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tanya,
We are building an entertaining shopping experience for people who love the thrill of hunting for deals. We believe hunting and competing to win is way more fun. We also believe the auction platform is excited and I'm great to hear you affirm we are achieving the environment we set out to for the community. Your support is much appreciated.
Respectfully,
Angelique