On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'll receive it's that have scratches on them other than that everything else is fine
I received a notification that a package was delivered, in 10 minutes I checked the mail and my apartment office and it was not there so I waited til the next day to check and reported that I didn't get it. I was told because it showed it was delivered to the mailbox that I was not covered with the buyer protection, I doubt I will be keeping most of the products now that I have won, I'd rather return everything now and get my money back on everything
I u defat and delays and everything but when you bid on things you want and the item gets refunded because of delays there should be a way for them to be available for you at the same price later on
Overall it has been great except that I've had orders cancelled because of my living in Hawaii and the auctions never state if there are Shipping limitations.
Hi Wayne,
Thank you for sharing your experience.
You should only see items that ship to your area. Please make sure your Country is correct here https://tophatter.com/users/profile
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
About 25 percent of the items I buy on Tophatter I have to throw away. Chinese junk.
Hi John,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
The items are fair and okay for what you pay for, but having to wait almost a mo th to get items is unacceptable. Ebay ships in 2 days. Really not worth the hassel.
Real nice items to bid on. Great return policy. Have fun and bid on items.
Hi Dan,
Thank you for your rating! I'm glad you are pleased with the return policy and have fun shopping. We appreciate your support is appreciated!
Respectfully,
Angelique
Had a small problem they took care of it in a timely manner. Thanks
Hi Janette,
Thank you for your review. I'm happy to hear we were able to address your concerns pleasingly.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
I am officially addicted to Tophatter! I have gotten some great deals and the products are starting to come in. I would wish that if a vendor is unable to ship to a PO Box, I was notified before sale was cancelled. A great deal of things are coming from China, so be prepared to wait and be surprised when it comes in the mail :)
Hi Lorna,
Thank you for your review. I'm glad to hear you enjoy shopping on Tophatter.
Due to shipping constraints, some merchants cannot ship some items outside the continental United States or to P. O. Boxes. If a merchant has refunded an order you did not request to cancel, and you live in Alaska, Hawaii, Puerto Rico, Guam, any United States Minor Outlying Islands, or if you have a P. O. Box, to avoid future refunds, we recommend that you use a mainland mailing address or a physical mailing address, respectively, whenever possible.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
Respectfully,
Angelique
I have been satisfied with some of my purchases. But, the ones that disappointed me the most was the clothing. They don't always list the material the clothing is made out of, and sometimes even of it says it's made out of cotton it is not. I made the mistake of bidding on and buying a bunch of clothing that were supposed to be made out of cotton, but they definitely were not cotton. Also, some of the items looked and sounded good, but when I got them they looked like something from a five and dime. I learned my lesson the hard way, I will be MUCH MORE CAREFUL about the things I buy in the future.
Hi Tammy,
Thank you for your review. We want you to be pleased with all of your items. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I love it. It gives you a way to address the issues you have. Their very quick.
Hi Angela,
Thank you for your review. I'm happy to hear we've addressed your concerns pleasingly and you love shopping on Tophatter.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
They don't care about customer satisfaction! That buyer protection crap doesn't apply if you never received the item. They don't care! Your out on the cost as well! No poduct and no refund. Your screwed! Amazon and Wish always care! One way or another, they make it right and don't leave their customers with nothing! Absolutely the worst company ever! Buyer protection my $#*!!
Hi Jessica,
We value and respect your feedback, and regret to hear your experience was less than positive; it's always our goal to ensure a great experience.
We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d
If you need help, our customer support agents are available via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
So I've tried other apps and erased them all unlike (Deal Dash) you don't need to buy "bids" and never win what your bidding on then lose those bids forever having to buy more to get nothing.
I was pleasantly surprised at Tophatter's app I bid on something thinking I'd never end up winning it and received a notice saying I won my first bid! Yay! "What an app where you get what you want and makes you feel like you've won a race? This is great! I've won many times and I've lost as well but only because someone wanted to win more then me.
There has been a occasion were I wasn't happy with the item I received, I contacted customer support and they contacted me within a hour and were regretful I wasn't happy with my purchase and made sure I was satisfied by the end of the correspondence with them.
Now I've received a delivered message but have not received the item I've just contacted customer support and asked where my item was? I have every confidence it will be handled quick and competently and will definitely write about the out come if not.
Hi Fawn,
Thank you for your review.
You are priority number one, and I'm thrilled to know we delivered the superior experience you deserve.
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Merchandise, It's not describe it right in the pictures it's not the same like the merchandise
Great place to shop, sometimes the delivery is slow but overall it was fun/
Hi Connie,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Very fast, friendly and reliable customer service.
Hi Lillian,
Thanks for leaving us such a wonderful review. We are thrilled that your experience with Tophatter is positive. Thanks for your kind words and we look forward to seeing you again.
Respectfully,
Angelique
Hi Pat,
Thank you for your review. It made me giggle! I totally understand wanting all the items.
The good news is shoppers can also set reminders by clicking the heart icon, which will allow you to receive a notification when the item is back up for auction and you can bid at that time. I hope this helps.
Respectfully,
Angelique
I've gotten quite a few items and have been very satisfied with items I have received for the pricing
Hi Trudi,
You are priority number one, and I'm glad to know we deliver the superior experience you deserve.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Collectibles are worth the price most of the time. Toys and some clothing are not worth the price at all.
Hi Peter,
I'm glad to hear you are pleased with the collectibles.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auction Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan,
Thank you for your kind review. I'm very sorry to hear that your item wasn't in the condition.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique