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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I love the excitement of bidding and the speedy delivery on most items
I wasn't treated very well. Items never arrived but you said they did. I've never been so poorly as a customer
This bidding is a new experience for me. And I have to admit its rather addicting. I am having a great time scrolling and shopping nearly every day.
Hi Sandra,
We built an entertainment shopping experience for people who love the thrill of hunting for deals. It's wonderful to hear you enjoy bidding. We believe hunting and competing to win is way more fun, and I'm glad you seem to as well!
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Fair. Changing due dates is frustrating. I refund more. Some from February. I'm ordering less now.
Hi Holly,
Thank you for your review.
I apologize that your experience didn’t quite match your expectations. I do understand the frustration this can cause.
The delivery dates are estimates, based on historical data a will occasionally change.
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Sometimes it's not so good and the sizes are not. I do like the bidding on the things here. It's fun.
Great hard to find items! Shipping does take a little longer but well worth it!
I have ordered several items and I am very pleased. Great merchandise for great prices. When I did have an issue with one of my items Tophatter made it right right away
I really enjoy this site.
Hi Mary,
Thank you so much for taking the time to leave us this wonderful review.
I'm happy to know you are pleased with your items, prices and experience! We appreciate your support.
Respectfully,
Angelique
Very fun way to shop with things like that I need and want. Several things to sellect from for everyone in my family.
Hi Devin,
We are building an entertaining shopping experience for people who love the thrill of hunting for deals. We believe hunting and competing to win way more fun and I'm happy you find the platform enjoyable.
I'm so happy to hear you're able to find products you love for those most important to you, friends, and family members. We appreciate your support.
Respectfully,
Angelique
I have purchased alot of items majority of them I'm satisfied but the cig lighter doesnt work vacuum cleaner robot doesn't work yard light was broke when you check tracking it's in another language and then never updated and takes forever to receive I'm satisfied but disappointed
Hi Brenda,
Thank you for your review
It is always our goal to ensure a positive experience and I'm sorry to hear some items weren't satisfactory.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Have enjoyed browsing the site.
Keep up the good work
Hi Barbara,
Thank you for your review. We appreciate your support. Have a great time shopping!
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Just Awesome love there products. I won a smart watch and everyone thinks I paid a lot but have to tell them I bid on it from tophatter and won.
Hi Frances,
Thank you for your review. I'm thrilled to hear you love the products. Your support is appreciated.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
As much as I like TopHatter, a person needs to be diligent of what they do or they can spiral out of control.
Hi Michael,
Thank you for your review.
I recommend setting a limit on bids. We put how much a shopper pays for an item in their control and encourage shoppers to read the item description to determine what is a fair price to pay. Bidders decide how high they are willing to bid, and can stop bidding at any time. Shoppers can also set reminders by clicking the heart icon, which will allow notifications when the item is back up for auction and can bid at that time. This way if a shopper wishes to buy an item at another time, they can.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
It is so much fun to bid and win things you like. I would tell everyone to check Tophatter out.
Hi Angela,
Thank you for your review.
We built an entertaining shopping experience for people who love the thrill of hunting for deals. We believe hunting and competing to win is way more fun, and it's wonderful to hear you enjoy the platform.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
Some things are okay in size. Some of the quality of some items are not what they look like in the pictures. Some very, very slow shipping and receiving.
Hi Debra,
Thank you for your review. I'm glad the items are what you expected. We look forward to continuing to provide quality items that you love.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
Return labels it says 100% customer satisfaction but when you don't like a product and want to return it you do not get a return label and it cost more to ship it back then the product is worth I've asked if I get reimbursed but never received an answer and I sure as a customer have to jump through hoops to return a product that is it as it is described
I had a great experience with this site. Easy and the products were great
Hi Debra,
Thank you for your review! Have a wonderful time shopping on Tophatter.
Respectfully,
Angelique
It has been fun. The bidding is an even way for everyone to win. I enjoy your site.
Hi Jennifer,
Thank you for your review! I'm glad you have fun shopping on Tophatter. Your support is appreciated.
Respectfully,
Angelique
Well 85% of the time you never get the item and then you get credit and not your money back. Or you get the item and its broke or not even close to what it shows in the photo. At this point I am not going to bid on anything else and wait and see if or what I get.
A ring I ordered looked like it was made from a coin but received a 3 ring engagement ring set. Could not get in touch with tophat. I am stuck with it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Theresa,
We are building an entertaining shopping experience for people who love the thrill of hunting for deals. It's wonderful to hear you enjoy the format and speed of delivery.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique