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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Most everything advertised looks good until you receive the product. Most items I get take forever to get here and when they do arrive a lot of them are damaged or have missing parts
Tophatter is a fun way to find good deals on stuff shipping is fairly quick and at certain times the app gets a little slow and glitchy but for the most part it's fine and you can get credits for inviting friends which is always nice try it and I'm sure you will have fun
Hi Al,
Thank you for your review! I'm happy to hear you enjoy shopping on Tophatter.
I'm sorry to hear you're experiencing an issue with the app. Please try to clear your internet history. See directions here on how to do so https://kb.iu.edu/d/ahic
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
I have got almost everything I order still waiting for one item
Hi Floyd,
Thank you for your review!
Great - I'm glad that you received most of your items.
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
I love this site. Sometimes i get sooo carried away with the bidding and sometimes "Winning" that i have to force myself off this site. And now after i'm finish writing this review i will probably go to the website and spend $ that i shouldn't.
Hi Lisa,
Thank you for your review. It's wonderful to hear you love shopping on Tophatter. We appreciate your support!
Remember you can set reminders for items by clicking on the heart icon. You will get a notification when the item is up for auction again.
Respectfully,
Angelique
Most products are fine except for the clothing and shoes. There should be a note when listed that they are
IMPORTED. The clothes that are IMPORTED are much smaller than our US items. Even when I order 2 sizes larger they still don't fit. Otherwise I do enjoy ordering, and I always get great service if I have a complaint about a product.
Hi Cheryl,
Thank you for your review. I'm happy to hear you are happy with most products and would love to help with more accurate sizing for clothes and shoes. Here is a size chart https://tinyurl.com/y3qu7qpx
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I have received several items that I ordered, after I ordered the night lite owls. Supposed to be here around Aug 11th, its Aug 18th now.
I did not receive all 3 of the items in an auction I successfully bid on. I rated that transaction as poor. When Tophatter contacted me, the excuse was that only 1 of the 3 items was included and the winning bid did not include all 3 items That was absolutely incorrect and if the Tophatter representative had looked at the offering, they would know that. Of course, there is always the option to return the item, but why should I have to pay for shipping the one item received back to Tophatter I just won't be bidding on further items.
The platform is great but the items either take forever to arrive or low quality. To be fair... they credited me for those defective items.
Not happy about having to ship overseas cause it costs more to return than purchasing. Some items are cheap. I'm still waiting for items that said it should be here.
I like Tophatter because I've seen items on this site that I've never seen in stores or on any other sites which makes Tophatter very cool. The prices you can't beat them, items starting at $1.00 with free shipping and handling it doesn't get any better than that keep up the good work Tophatter. I am a true fan of Tophatters!
Hi Val,
Thank you for your review. I'm very happy that you enjoy the unique items on Tophatter and the bargain prices. We appreciate your support.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
Everything I order but 1 time I get it. I have had only as of right now 1 issue but they emailed me and are going to get it resolved.
Hi Linda,
Thank you for sharing your experience.
You are priority number one, and it's wonderful to know our dedicated team of customer support agents addressed your concern pleasingly.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
Takes way to long to get your stuff, and few items dont even come looking like the picture that you bid on.
Hi Mitchelle,
Thank you for sharing your experience.
We aim to provide a successful experience for the community and I regret your experience was not of the quality you expected.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller's items, we rely on the sellers to provide accurate information about every item; however, listing misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d to combat this.
As part of our quality assurance process, our system detects and applies substantial penalties to sellers with a higher than average return rate, and individual items exceeding the standard will no longer be scheduled on our platform.
If for any reason you're not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Do far I'm happy with my purchases other than the fact that the necklaces I bought are a lot bigger than the description.
Hi Dorene,
Thank you for your review. I'm so glad to hear you are happy with your Tophatter experience.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I have had very good experiences on this site, getting good quality items for low prices.
Hi Karen,
Thank you for sharing your experience. I'm glad you've obtained an advantage from the low prices and quality items. Your support is appreciated. We look forward to seeing you soon!
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Respectfully,
Angelique
I'd say half the items are what I expected and the other half "Not So Much" A lot of items are so small that they look like Toys! It's very disappointing!
Hi Michelle,
Thank you for your review. We hope every shopper will be delighted with every purchase and do our best to ensure that happens.
If for any reason you're not completely satisfied, request to return an item for up to 30 days from the date of delivery. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Our customer support agents are available and ready to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
They car about you as a customer it means a lot to me thank you for friendly service.
Hi Jerry,
This review made our day! Thank you so much for your kind words and for taking note of the care we put into the community.
If we can be of help, our customer support agents are available and ready to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I have know problems i am very happy with them its easy to win all kinds of stuff. A++
Hi Samuel,
Thank you for your review! It's great to hear about your positive experience.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
They make sure the customer is happy with their selections and if not they refund your money.
Hi James,
We are so grateful for your kind words. Thanks for sharing your review with us and the community. Have a great time shopping on Tophatter.
Respectfully,
Angelique
Don't know what's happened; the items I canceled were bcos some glitch kept choosing bids for me. I inquired to to have webmaster check into the issue. Not once did I get an apology from TopHatter, and/or why this kept occurring. However, I got blocked for every cancelation; unable to bid for a day!
Top hatter is ok in general, It's the product that is sent Im not happy with!
Hi Dawn,
Thank you for your review
It is always our goal to ensure a positive experience.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
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Hi Mike,
Thank you for your review. It is always our goal to ensure a positive experience.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
We are working to improve your experience in terms of shipping. Visit My Orders, click the item, click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown, if undelivered.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique