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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I am pleasantly suprised with this app. I have only been a member for approximately 2 months, but i have bid and won items a few times. Never bid on clothing as im a little confused on sizing (im one of those awkward sizes) so that has left me reluctant to do so. I have ordered the acrylic nail set and have loved it, the only thing i would say is the initial picture shows more items than you actually get, but after reading the description it comes with everything listed. Also it does get abit annoying when so many people bid on the items you want, always try to get things for low prices as during the recent coronavirus outbreak i have been a little short on money, but i suppose thats the whole fun of this App. The one negative ive notices is when i love products and it doesnt save, would be good to have a reminder to show you when the product is coming live, and also when you love a particular item it should do it throughout the sellers and not just for that particular seller. I have really liked the app and experience, had issues with my first order because i put the wrong postcode and the seller changed it no fuss. I have recommended this app to friends and family :). would give 5 stars but everything has rfoom for improvement.
Hi Emily,
Welcome to Tophatter. Thank you for sharing your experience and for writing such a thorough review for us and the community.
To set a reminder for an item click on the heart icon. You will get a notification when the item is back up for auction. Please check this link https://help.en.tophatter.com/article/26-what-does-a-reminder-to properly set up your notification preferences.
We appreciate your recommending your loved ones and look forward to seeing all of you soon.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
Purchased an item a so called robotic sweeper it turned up and its cheap nasty crap that they cant sell on ebay as it is not fit for purpose and may as well through in the bin basic childs bump and go toy with a piece of felt on the bottom
Oh you can get a refund but thats more hassel than its worth and you have to send said piece of crap back at you expense which will cost the same as the product itself complete joke cant speak to anybody at tophatter get run around in circles
Top I ordered was too small the mask got were not what I expected bu overall most things wee fine.
Hi Karen,
Thank you for your review, it's always our goal to ensure a positive experience and I'm sorry to hear you had trouble with some items.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Now I personally really believe & think that you guy's should actually be monitoring your third party vendors a litter Mo bettarh. Because would've that help make a more smoother process especially when someone winning a bid in finding out it isn't what they seem or win recently with there products posted. Now with that being continue business as usual continue why making those sensible choices online congrats why win-win-win
Hi Diamondmane,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter, and I'm sorry that wasn't the case in this instance, as it is always our goal for every experience to be positive.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller's items, we rely on the sellers to provide accurate information about every item; however, listing misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d to combat this.
As part of our quality assurance process, our system detects and applies substantial penalties to sellers with a higher than average return rate, and individual items exceeding the standard will no longer be scheduled on our platform.
If for any reason you're not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
I'm surprized by the way the products get here efficiently. Truth be told... it's a whole lot better than Wish.
Hi Tonya,
Thank you so much for your wonderful review. I'm happy to hear you enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
It has been fun bidding. Out of the six things I've won, three have arrived so far. Of those, they refunded me one of the items, which I wasn't expecting. Their staff is really helpful.
Hi Dennis,
Thank you for your review.
You are priority number one, and I'm thrilled to know we delivered the superior experience you deserve.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
Fast, easy... I'm addicted! Won several times and love all I got
Hi Michelle,
Thank you for your review.
I'm elated to hear that you enjoy shopping on Tophatter and love all of your items.
Respectfully,
Angelique
I was happy until I didn't receive a dress that I had won I have never received it nor have I heard back from u
U say u have buyers protection
I wonder!
Hi Susan,
Thank you for your review.
We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
So far all has been well except two products that I never got. I guess I lose out on the items and the money I paid, but all in all most items are coming earlier than expected except one or two which isn't bad figuring how many items that I bid on:-)
Hi Linda,
Thank you for your review.
We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
On 6/5/2020 I bid on and won an item, paid for it. Delivery was supposed to be on 7/26. Did not happen. Reported no delivery, got new date of 8/7.No delivery and no refund as promised. Also no response to inquiries. There is no customer service number to talk to anyone. I see why. I do not know how they got to be the number one auction site.In my opinion, they are nothing more than crooks. I will not use Tophatter again unless they give me a refund and should give more because of the laxness of the business.
Have ordered several items and have been very pleased with everything!
Hi Shirley,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Respectfully,
Angelique
Overall very satisfied. Some stuff is average. One item arrived damaged and they took care of it immediately!
Hi Melissa,
Thank you for your review. I'm happy to hear your overall experience is positive and we took care of the issue pleasingly.
Respectfully,
Angelique
I love that my items got here on time and I'm waiting on the rest of them so thank you for y'all service
Hi Kenneth,
Thank you very much for your review.
I'm pleased to hear you are happy with the shipping times. Your support is much appreciated.
Respectfully,
Angelique
I enjoy the bidding. Especially when I win an item. I have been happy with all my purchases. I will keep using the site
Hi Tammy,
We are building an entertaining shopping experience for people who love the thrill of hunting for deals, and it's great to hear that you love the platform.
Respectfully,
Angelique
Hi Norma,
Thank you for your review. I'm happy to hear you enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
A thermometer and a blood oximeter I recieved were well made. Pictures of a lot of the jewelry and other things are very deceptive. The pictures looks nothing like the cheap object recieved. Some descriptions are unintelligible. It looks like every english word they could find is in the description.
Good product and I'm will keep shopping on it and you all have more of a selection of stuff
I am very satisfied with the products I have bid on and one
Hi Travis,
Thank you for your review. It's wonderful to know what you are satisfied with the products on Tophatter. We appreciate your support.
Respectfully,
Angelique
Reserved my orders before date stated and very satisfied with product
Hi Cassandra,
Thank you for your review! I'm pleased to hear you are happy with your product! Your support is appreciated.
Respectfully,
Angelique
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Luis,
This review made our day! It's terrific to hear you shopping on Tophatter is fun! We look forward to seeing you soon.
Respectfully,
Angelique