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Tophatter
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TophatterReviews 7,898

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Biddind is easy and the items are cheap. But the price and producks seem cheap. But the walkeytalkies semm good for te price. I will be more careful about what I get.

Date of experience: September 15, 2020
Pennsylvania
1 review
0 helpful votes
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Fun
September 15, 2020

It's fun winning bids. Products are nice and always. Surprise each day.

Date of experience: September 15, 2020
Florida
1 review
0 helpful votes
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China, poor quality,
October 15, 2020

Items look great until received from china, sure have a large decribtion made in china

Date of experience: September 15, 2020
Idaho
2 reviews
0 helpful votes
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So So
October 15, 2020

Read the descriptions and reviews! Photos are grossly manipulated and many items are much smaller or lower quality than shown. Sometimes quantities are misleading. At the right price they can still be a deal but use caution.

Date of experience: September 15, 2020
North Carolina
1 review
0 helpful votes
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Disappointed
October 15, 2020

Several items were never mail or mailed a low quality one, in particular, I bought 2 computers, 1 they send me a very inferior peace of junk and the second never arrive and they did not put my money back on my card. Considering filling a formal report.

Date of experience: September 15, 2020
California
1 review
0 helpful votes
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Not what I expected
October 15, 2020

I won several items that were without any sort of instructions, damaged, wrong items received, so I asked what to do with them. I received a return lable for one of the items with no way to print it. I would have to ship these things back in a box or big postal envelop and I would need a return lable mailed to me or something with a return label on it.

Date of experience: September 15, 2020
New Jersey
1 review
0 helpful votes
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Great site
September 15, 2020

You guys have a good thing going on here. Fells good to outbid and get items for half the cost.

Date of experience: September 15, 2020
Tophatter S. Tophatter Rep
over a year old

Greetings Kenneth,

Thank you for the kind review.

We’re happy your experience went smoothly and appreciate you being a key member of the community!

Warm regards,
Felicia C.

Utah
1 review
0 helpful votes
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Malka
September 15, 2020

I'm happy with Items I bid on, but would like to say why when I receive Items there is no Instruction?

Date of experience: September 15, 2020
Tophatter S. Tophatter Rep
over a year old

Hi Niza,

Thank you for taking the time to write your review, we value your feedback.

I understand the inconvenience of not receiving instructions for your item and regret that this has been the case for you. When rating your delivered item, please leave a note letting us know the seller didn't include instructions and our team can reach out to the seller.

If for any reason, you're not happy with your item, we offer buyer protection. See full details in our FAQ here: https://tinyurl.com/yy6m335d

Warm regards,
Felicia C.

Indiana
1 review
0 helpful votes
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Its ok
September 15, 2020

You just have to realize its pretty cheap made stuff but you can get good deals

Date of experience: September 15, 2020
Tophatter S. Tophatter Rep
over a year old

Greetings Buck,

Thank you for your continued support and key membership in the Tophatter community. We're glad to hear you're getting good deals while shopping on Tophatter.

Warm regards,
Felicia C.

Oklahoma
1 review
0 helpful votes
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Tophatter shopper
September 15, 2020

Very satisfied with my experience with Tophatter customer service is the best on all your issues also your refund guaranteeing is the best you don't have to go through no hoops to get your refund thanks guys loyal customer

Date of experience: September 15, 2020
Virginia
1 review
0 helpful votes
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I Love Tophatter
September 15, 2020

I have really loved using Tophatter to get great deals. I have seldom been disappointed and with the buyer security, you can return an item for a refund or get credits. I think it is a wonderful platform.

Date of experience: September 15, 2020
Colorado
1 review
0 helpful votes
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Products
September 15, 2020

The majority of Tophatters products r great. Every now and then... I may get an item tht I have bid on tht is way... too small... and w/o instruction and or maybe a piece of one of the items tht goes w the particular item is missing. And sometimes I may get a electronic; speaker tht starts out wrking for a few mins. Then... it no longer wrks.

Date of experience: September 15, 2020
Texas
1 review
0 helpful votes
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I love this site
September 15, 2020

I have gotten so many great deals from Tophatter! If my package arrives damaged or doesn't meet my expectations they give a full refund. Plus it's fun bidding to win there items.

Date of experience: September 15, 2020
Tennessee
1 review
0 helpful votes
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No use
September 15, 2020

I bid on a charger that has 5 slots for your items to charge an I spent money for nothing! It's not universal, it has two round proges, you can't use in the USA

Date of experience: September 15, 2020
Florida
2 reviews
0 helpful votes
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Good assortment of items to bid on!
September 15, 2020

Easy to bid on items and a great assortment of things to bid on, I wish the delivery time was a little shorter but most things come from China. So far the things I purchased are of good quality.

Date of experience: September 15, 2020
California
2 reviews
0 helpful votes
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Happy with EVERYTHING. Easy Simple shopping for me. Been doing some Xmas shopping & birthday shopping.

Date of experience: September 15, 2020
Alabama
1 review
0 helpful votes
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Time of receiving the items
September 15, 2020

Great products, Needs to work on receiving the items sooner

Date of experience: September 15, 2020
Australia
1 review
0 helpful votes
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I ordered two items. Both items ended up being sent to an address i didn't know, on the other side of town. They blamed me for the error, refused any refunds and then stopped responding to my emails.

Date of experience: September 12, 2020
New York
3 reviews
2 helpful votes
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I got a hoodie
October 11, 2020

They send out garbage then u stuck with it will cost u to much to send back to China so I have to stop bidding this company sellers do not care what they sell. Disappointed with

Date of experience: September 11, 2020
GB
1 review
0 helpful votes
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Shipping/delivery
October 10, 2020

They show you the false delivery dates till you will the the dates jumps about 2 months later the it initially showed.
I ordered few items 1 says delivered after 2 months wait but 3 weeks later still waiting.
Other items their delivery status has been stuck 17th August and now its Sep 10 still not updated so God knows where my orders are at.

Date of experience: September 10, 2020