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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Biddind is easy and the items are cheap. But the price and producks seem cheap. But the walkeytalkies semm good for te price. I will be more careful about what I get.
It's fun winning bids. Products are nice and always. Surprise each day.
Items look great until received from china, sure have a large decribtion made in china
Read the descriptions and reviews! Photos are grossly manipulated and many items are much smaller or lower quality than shown. Sometimes quantities are misleading. At the right price they can still be a deal but use caution.
Several items were never mail or mailed a low quality one, in particular, I bought 2 computers, 1 they send me a very inferior peace of junk and the second never arrive and they did not put my money back on my card. Considering filling a formal report.
I won several items that were without any sort of instructions, damaged, wrong items received, so I asked what to do with them. I received a return lable for one of the items with no way to print it. I would have to ship these things back in a box or big postal envelop and I would need a return lable mailed to me or something with a return label on it.
You guys have a good thing going on here. Fells good to outbid and get items for half the cost.
I'm happy with Items I bid on, but would like to say why when I receive Items there is no Instruction?
Hi Niza,
Thank you for taking the time to write your review, we value your feedback.
I understand the inconvenience of not receiving instructions for your item and regret that this has been the case for you. When rating your delivered item, please leave a note letting us know the seller didn't include instructions and our team can reach out to the seller.
If for any reason, you're not happy with your item, we offer buyer protection. See full details in our FAQ here: https://tinyurl.com/yy6m335d
Warm regards,
Felicia C.
You just have to realize its pretty cheap made stuff but you can get good deals
Greetings Buck,
Thank you for your continued support and key membership in the Tophatter community. We're glad to hear you're getting good deals while shopping on Tophatter.
Warm regards,
Felicia C.
Very satisfied with my experience with Tophatter customer service is the best on all your issues also your refund guaranteeing is the best you don't have to go through no hoops to get your refund thanks guys loyal customer
I have really loved using Tophatter to get great deals. I have seldom been disappointed and with the buyer security, you can return an item for a refund or get credits. I think it is a wonderful platform.
The majority of Tophatters products r great. Every now and then... I may get an item tht I have bid on tht is way... too small... and w/o instruction and or maybe a piece of one of the items tht goes w the particular item is missing. And sometimes I may get a electronic; speaker tht starts out wrking for a few mins. Then... it no longer wrks.
I have gotten so many great deals from Tophatter! If my package arrives damaged or doesn't meet my expectations they give a full refund. Plus it's fun bidding to win there items.
I bid on a charger that has 5 slots for your items to charge an I spent money for nothing! It's not universal, it has two round proges, you can't use in the USA
Easy to bid on items and a great assortment of things to bid on, I wish the delivery time was a little shorter but most things come from China. So far the things I purchased are of good quality.
Happy with EVERYTHING. Easy Simple shopping for me. Been doing some Xmas shopping & birthday shopping.
Great products, Needs to work on receiving the items sooner
I ordered two items. Both items ended up being sent to an address i didn't know, on the other side of town. They blamed me for the error, refused any refunds and then stopped responding to my emails.
They send out garbage then u stuck with it will cost u to much to send back to China so I have to stop bidding this company sellers do not care what they sell. Disappointed with
They show you the false delivery dates till you will the the dates jumps about 2 months later the it initially showed.
I ordered few items 1 says delivered after 2 months wait but 3 weeks later still waiting.
Other items their delivery status has been stuck 17th August and now its Sep 10 still not updated so God knows where my orders are at.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Greetings Kenneth,
Thank you for the kind review.
We’re happy your experience went smoothly and appreciate you being a key member of the community!
Warm regards,
Felicia C.