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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Thing are not away the way they are posted. But they have refunded me my money on product that are low equity. But other I come just as president. I do like this site.
I have been buying stuff from Tophatter for a long time and some were beyond my standards and some were not I mean in some cases, I had quality problems, but later they replaced the product when I tried to contact the customer executive. I would really appreciate the customer service they provide.
I have bought alot of items. They are starting to come in on delivery. I'm finding that most items are cheaply made. I hope the get better.
My experience has be great besides few times not getting all my order. Also the quality of orders few times was did it look like order smaller. But overall am very pleased with tophatter wish orders would come faster because i travel for my job other then that i recommend tophatter to everyone
It's addictive because the deals and bidding is so much fun.
Almost everything is wonderful. A few disappointments, but overall very happy
Overpriced items that when received are usually missing parts or don't come at all. They do not correct the missing parts and expect you to send item back in a third of the time it took for it to be received or you don't get your money or item. Total scam!
My packages did not arrive when they said and I have not received my last package I have checked the post office and it is still not there
It's FUN, exciting when I win with my bids. Items ship quickly. Item for the most part are exactly as pictured.
When multiple colors and sizes, it would be nice when filling out the payment page, a description of item (size, color, which number belongs to which item, and an owner manual included with item)
Purchased 2 items, 1st Order for 100 Pieces, Three Layer Disposable Mask Protective Face Mask with Elastic Ear-Loops Black, received the wrong color that can't be used, 2nd Order Details: Military Quality Bluetooth Smart Phone Watch Sony Camera SIM Card/TF Card Supported Intelligent Positioning Walk Steps Recording Sleep Monitoring, I received a empty box with only a piece of paper and a charging cable in it. Getting anything done with Tophatter is like getting something done in congress, not going to happen, beware, stay away from them.
I really enjoy bidding on things and Tophatter has a huge selection. Return Policy needs to be fixed but overall, I'm happy with this app
Ordered a few items from tophatters which I am disgusted with tried to return items was refused. I ordered a tapestry what I received was a 12" by 18" square cloth with two cheap clips to hang it with I lived in Germany I know what a tapestry looks like. Ordered some Troy ounce. 999 silver and it turned my skin green all tophatters sell is junk from China
Dont get all uour parts for an item, always no batteries. Not enough children clothes and gifts for 4 and up yo men sizes. Never send your money back to your credit catd they only give you tophatter credit to buy more junkies pieces like there sweepers robots they are so cheaply made dont pick up dquat and no refunds when you complain. They need better quality to auction.
It was great and I love the things you sell. I can get great things at a good price that I would recommend you to anyone looking for great products for them and/or friend
A great site with a varied amount of product to choose from. A search can also be narrowed to certain categories.
I have received many items. 90% of them meet or exceed expectations. The few that did not were immediately refunded. They stand behind their word and I appreciate that.
I like most of what I've seen so far but some items are really different than pictured.
For the most part my experience has been a good one!
So far it's been a great experience. No problems at all and if so it's easily fixable with Tophatter.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.