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Tophatter
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TophatterReviews 7,898

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

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Georgia
1 review
0 helpful votes
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Great site but be aware
September 21, 2020

Thing are not away the way they are posted. But they have refunded me my money on product that are low equity. But other I come just as president. I do like this site.

Date of experience: September 21, 2020
India
14 reviews
6 helpful votes
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"Great Service"
September 19, 2020

I have been buying stuff from Tophatter for a long time and some were beyond my standards and some were not I mean in some cases, I had quality problems, but later they replaced the product when I tried to contact the customer executive. I would really appreciate the customer service they provide.

Date of experience: September 19, 2020
California
1 review
0 helpful votes
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Jewelry most of the time are either never sent or I never receive or the wrong item

Date of experience: September 18, 2020
Washington
1 review
0 helpful votes
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I have bought alot of items. They are starting to come in on delivery. I'm finding that most items are cheaply made. I hope the get better.

Date of experience: September 17, 2020
Maryland
1 review
0 helpful votes
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Happy happy customer
September 17, 2020

My experience has be great besides few times not getting all my order. Also the quality of orders few times was did it look like order smaller. But overall am very pleased with tophatter wish orders would come faster because i travel for my job other then that i recommend tophatter to everyone

Date of experience: September 17, 2020
California
1 review
0 helpful votes
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Just purely Fun and great Deals.
September 16, 2020

It's addictive because the deals and bidding is so much fun.

Date of experience: September 16, 2020
New York
1 review
0 helpful votes
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I love Tophatter
September 16, 2020

Almost everything is wonderful. A few disappointments, but overall very happy

Date of experience: September 16, 2020
California
1 review
0 helpful votes
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Total rip off
October 16, 2020

Overpriced items that when received are usually missing parts or don't come at all. They do not correct the missing parts and expect you to send item back in a third of the time it took for it to be received or you don't get your money or item. Total scam!

Date of experience: September 16, 2020
Kentucky
1 review
0 helpful votes
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My packages did not arrive when they said and I have not received my last package I have checked the post office and it is still not there

Date of experience: September 16, 2020
Washington
2 reviews
0 helpful votes
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Shopping on Tophatter
September 16, 2020

It's FUN, exciting when I win with my bids. Items ship quickly. Item for the most part are exactly as pictured.

When multiple colors and sizes, it would be nice when filling out the payment page, a description of item (size, color, which number belongs to which item, and an owner manual included with item)

Date of experience: September 16, 2020
Texas
4 reviews
6 helpful votes
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Stay Away from Tophatter
October 16, 2020

Purchased 2 items, 1st Order for 100 Pieces, Three Layer Disposable Mask Protective Face Mask with Elastic Ear-Loops Black, received the wrong color that can't be used, 2nd Order Details: Military Quality Bluetooth Smart Phone Watch Sony Camera SIM Card/TF Card Supported Intelligent Positioning Walk Steps Recording Sleep Monitoring, I received a empty box with only a piece of paper and a charging cable in it. Getting anything done with Tophatter is like getting something done in congress, not going to happen, beware, stay away from them.

Date of experience: September 16, 2020
New Jersey
2 reviews
0 helpful votes
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Online Bidding
September 16, 2020

I really enjoy bidding on things and Tophatter has a huge selection. Return Policy needs to be fixed but overall, I'm happy with this app

Date of experience: September 16, 2020
Arizona
1 review
0 helpful votes
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Ripoff
October 16, 2020

Ordered a few items from tophatters which I am disgusted with tried to return items was refused. I ordered a tapestry what I received was a 12" by 18" square cloth with two cheap clips to hang it with I lived in Germany I know what a tapestry looks like. Ordered some Troy ounce. 999 silver and it turned my skin green all tophatters sell is junk from China

Date of experience: September 16, 2020
South Carolina
1 review
0 helpful votes
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Dont get all uour parts for an item, always no batteries. Not enough children clothes and gifts for 4 and up yo men sizes. Never send your money back to your credit catd they only give you tophatter credit to buy more junkies pieces like there sweepers robots they are so cheaply made dont pick up dquat and no refunds when you complain. They need better quality to auction.

Date of experience: September 15, 2020
Nebraska
1 review
0 helpful votes
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Awesome
September 15, 2020

It was great and I love the things you sell. I can get great things at a good price that I would recommend you to anyone looking for great products for them and/or friend

Date of experience: September 15, 2020
Pennsylvania
1 review
0 helpful votes
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Great auction.
September 15, 2020

A great site with a varied amount of product to choose from. A search can also be narrowed to certain categories.

Date of experience: September 15, 2020
Illinois
1 review
0 helpful votes
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Product Satisfaction
September 15, 2020

I have received many items. 90% of them meet or exceed expectations. The few that did not were immediately refunded. They stand behind their word and I appreciate that.

Date of experience: September 15, 2020
Virginia
1 review
0 helpful votes
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Tophatter is awesome
September 15, 2020

I like most of what I've seen so far but some items are really different than pictured.

Date of experience: September 15, 2020
Alabama
1 review
0 helpful votes
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Great
September 15, 2020

For the most part my experience has been a good one!

Date of experience: September 15, 2020
Virginia
1 review
0 helpful votes
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So far... Great experience!
September 15, 2020

So far it's been a great experience. No problems at all and if so it's easily fixable with Tophatter.

Date of experience: September 15, 2020