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Tophatter
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TophatterReviews 7,898

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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Great company to do business with
September 22, 2020

The staff is very professional. They resolve issues immediately, the response time is fast. Thank you so much

Date of experience: September 22, 2020
Texas
1 review
0 helpful votes
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Great place to shop
September 22, 2020

Everything we have bought has been exactly as posted

Date of experience: September 22, 2020
Oregon
2 reviews
0 helpful votes
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Fun
September 22, 2020

This app is fun to use but watch out you can spend a lot of money before you know it..

Date of experience: September 22, 2020
Pennsylvania
1 review
0 helpful votes
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Review
September 22, 2020

There have been a few items that I have been disappointed in but otherwise I have been satisfied.

Date of experience: September 22, 2020
Pennsylvania
1 review
0 helpful votes
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Not happy
October 22, 2020

Didn't realize that most of the products are made in China. The items that I have received from China are junk. I will not be ordering again.

Date of experience: September 22, 2020
Nevada
1 review
0 helpful votes
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Secure shopping
September 22, 2020

Very impressed with the follow-up and customer care! Great products and "as described"!

Date of experience: September 22, 2020
Germany
1 review
0 helpful votes
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Great items, speedy delivery
September 22, 2020

Have bought multiple items and i am satisfied with all of them

Date of experience: September 22, 2020
Texas
1 review
0 helpful votes
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Awesome
September 22, 2020

It's has been great have fun everyday just trying to win somethings every time I get on. I love that it not a one chance site things that you bid on that you don't win will come back up.

Date of experience: September 22, 2020
New York
1 review
4 helpful votes
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Smaller than shown
October 22, 2020

So far just about every item I've bought has been disappointing, 99 percent of items shown are tiny compared as how they looked on your ads, quality in clothing is terrible and thin along with sizing being off, just very unhappy because you think your getting a good deal but you get tiny stuff that's not even worth sending back, I'd be embarrassed to give these items as gifts

Date of experience: September 22, 2020
California
2 reviews
0 helpful votes
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Mostly happy
September 22, 2020

I have been happy with most of it. I find that some of the pics you use are deceiving. The items are much smaller than the pics have them look.

Date of experience: September 22, 2020
Tennessee
1 review
0 helpful votes
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Not satisfied
October 22, 2020

Products is cheap and not the way its stated no response back when needed. Sends out wrong items and or sizes

Date of experience: September 22, 2020
Mississippi
1 review
0 helpful votes
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Addicting
September 22, 2020

I like the site! Just wish they had power tools, though I have bought several several items from the site!

Date of experience: September 22, 2020
Minnesota
1 review
0 helpful votes
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Great fun
September 22, 2020

Fun winning on items. The items you win arrive quickly. Fun to spin for points

Date of experience: September 22, 2020
Mississippi
1 review
0 helpful votes
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Bid Away!
September 22, 2020

I've won many items from Tophatter. I enjoy the competition. My items have come through the mail in fine shape. The quality of the items (primarily fine jewelry) has been excellent.

Date of experience: September 22, 2020
Virginia
1 review
0 helpful votes
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Very satisfied
September 22, 2020

Like very much Tophatter have recommend it to few friends.

Date of experience: September 22, 2020
Louisiana
1 review
0 helpful votes
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Returns
October 22, 2020

The items that don't fit or don't work are a real pain to return and cost more than original item, won't be using anymore

Date of experience: September 22, 2020
Texas
1 review
0 helpful votes
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It is great
September 22, 2020

It is great I love it i will tl my friends about it

Date of experience: September 22, 2020
Delaware
1 review
0 helpful votes
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I'm in the middle with this site
October 22, 2020

Some items are cool but some are a disappointment!

Date of experience: September 22, 2020
South Carolina
2 reviews
0 helpful votes
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Happy camper
September 22, 2020

It's been really great fun and exciting I would recommend this

Date of experience: September 22, 2020
Illinois
1 review
0 helpful votes
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Wtf
October 21, 2020

Electronic items acceptable working condition, satisfactory quality; but other items not packaged well or just very low quality, adds do not match items /pictures very deciving

Date of experience: September 21, 2020