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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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The staff is very professional. They resolve issues immediately, the response time is fast. Thank you so much
Didn't realize that most of the products are made in China. The items that I have received from China are junk. I will not be ordering again.
Very impressed with the follow-up and customer care! Great products and "as described"!
Have bought multiple items and i am satisfied with all of them
It's has been great have fun everyday just trying to win somethings every time I get on. I love that it not a one chance site things that you bid on that you don't win will come back up.
So far just about every item I've bought has been disappointing, 99 percent of items shown are tiny compared as how they looked on your ads, quality in clothing is terrible and thin along with sizing being off, just very unhappy because you think your getting a good deal but you get tiny stuff that's not even worth sending back, I'd be embarrassed to give these items as gifts
I have been happy with most of it. I find that some of the pics you use are deceiving. The items are much smaller than the pics have them look.
Products is cheap and not the way its stated no response back when needed. Sends out wrong items and or sizes
Fun winning on items. The items you win arrive quickly. Fun to spin for points
I've won many items from Tophatter. I enjoy the competition. My items have come through the mail in fine shape. The quality of the items (primarily fine jewelry) has been excellent.
Like very much Tophatter have recommend it to few friends.
Some items are cool but some are a disappointment!
It's been really great fun and exciting I would recommend this
Electronic items acceptable working condition, satisfactory quality; but other items not packaged well or just very low quality, adds do not match items /pictures very deciving
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.