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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Thus far i have nothing but enjoyed my experience with tophatter! From the first day i got an invite to check it out an i got a frree super brite head lite for those must do in the dark type projects. Neeed an extra hand to hold the flashlight. And its lots of fun bidding on items an competing against someone you don't know. I find it a bit addictive an so if you have ahard time telling yourself when to quite you better stay away cause ir becomes alot of fun fast. They also were understanding when i accidentally bid when i shouldn't have or didnt mean to. Overall its been great great fun great products great people. I would most certainly recommend and definitely going to continue to enjoy my involvement. Keep on Bidding!
Greetings Michael,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Warm regards,
Felicia
I currently have purchased over 75 items from top hatter. I understand the shipping delays because many items coming from overseas. Being an auction though with no reserve price, I have won 10-15 items, paid for & been refunded basically sold for too low a price? Some were within 24 hrs, some almost a month. It's not my fault no bidders!
Hi Gregory,
Thank you for taking the time to write your review, we appreciate your feedback.
I regret to hear that some sellers have failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed.
Thank you for your continued support and valued membership in the Tophatter community.
Warm regards,
Felicia
I ordered several thing's and so far I'm satisfied with what I purchased. The expected delivery dates haven't been accurate. My order has been arriving faster and that's great! Thanks and I'll continue to buy more products.
I either receive my purchases early, 4 months late and even 3 times never received it at all. And the item will delete itself like I have no receipt or no record of buying the item I bidded on
Hi Apel,
Thank you for writing your review.
Please note that invoices are never removed from a buyer's account. If you are missing orders on the My Orders page, it may be that you have an alternate account. Please reach out to our customer support team for a account review and merging of any alternate accounts. This will allow you to view all of your orders on one page. We can be reached by writing an email to help@tophatter.com. Average response time is within 1 business day.
Warm regards,
Felicia
Any problems ate dealt with immediately and most items are just as described. You can buy directly from seller if you don't want to wait and bid.
Hi Cathy,
Thank you for writing your review. I'm glad to know you're enjoying your Tophatter experience, we appreciate your support.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Warm regards,
Felicia
Not everything is as pictured.
Not all packaging survived the shipment. Boxes were crushed and could not be given as a gift.
Other items were a good deal.
Best place to get stuff cheaper then ordering stuff from Amazon, just have to wait a little.
Hi David,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Warm regards,
Felicia
So far the products I've received have been hit or miss. I've gotten some great products and some really bad products. They have been really easy to deal with on refunds so that's great.
I enjoy bidding on items and if an item gets higher than I am comfortable with I know it will most likely be up for bid again. The only thing that is extremely frustrating is when the seller cancels an order. I honestly believe it is because they got a low bid. But overall I get what I order and in good condition. If an item is damaged in transit I don't have a problem getting a refund.
Hi Linda,
I’m elated to hear you’re having a great time shopping on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
I regret to hear there have been sellers that failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. My apologies if this has caused an inconvenience.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Warm regards,
Felicia
Some what ok-most of my items were fine but the rugs i got and throw were not what the pix showed-been charged 2 times like 3 times
Your products are 4/5, your sizes of clothing 2-3/5 because they're much smaller than US sizes going by your size charts. My wife wears a 3x US your chart said 4x and was too small.
So far all my items have came before the Time and I've been very happy with companies
Hi Tameka,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping. We appreciate your support.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Warm regards,
Felicia
Not all items purchased were the best quality, wrong size or just plain junk. Tophatter has given immediate attention to every problem. I am very pleased with their customer service!
Fast shipping and refunds--------------------great way to enjoy some time--------------instructions either missing or in Chinese on a few of the products--------some products very cheaply made others better than expected
Its fun and the prices of some jewelry are low,. But it takes forever for the stuff one wins to arrive. I hate that part. Which makes me not want to go there.
Nothing caught my eye, this time! Will come back, another time and maybe find something?!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there!
Thank you for writing your review. We're glad that your experience has been good so far and look forward to your continued support and key membership in the Tophatter community.
Warm regards,
Felicia