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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Professional service and the return one time and was very satisfied
All items except one that I have received so far have been what I expected. The tablet I ordered is junk! In process of returning it. The 1st item I have had a problem with. Don't know how this will go. Hope it's not a bad experience.
I have ordered things, and they have not arrived yet.
I think that the items take to long for delivery
Never got my stuff, tracking was bad also I will never buy from Tophatter again, even when you email them you get a robot answering them, they should have a phone number to call
Wish cost of shipping was lower. I like how you bid on thing and I like how you reword the costumers for logging in daily but I need more items for lower prices.
Everything I have ordered from this site is Made in China junk. Very cheaply made. Not worth my American dollars. Maybe worth $. 25 out of a gumball machine. Do not waste your time or money on this site, or this junk
I received it today the floor sweeper 29/09/20 going by the photo this one had a what looked like a white lambs wool around the bottom of the machine. When I picked it up the package was very damaged. It was very small, I purchased it for my friend. She was very excited until we un boxed this item. There is a piece split and a dent on the top of it. I was so embarrassed for her, I said no way would any one would buy one of these if they new what they are like. It was $ 24.23 not a lot but a large amount when on the pension. I please ask you to contact me or send me a contact number for you. And we will discuss this matter further. You did say you have our backs please money back. She would so much appreciate it. Thank you Patricia Tate WA 6225
There is a lot of deceiving advertisements but that should not be held against Tophatter overall. I just opened a tablet that has no instructions. It cost too much not to be able to use it. Not sure what to do yet. But I do love Tophatter.
I had a tough time getting my money returned since tophatter cancelled my order with no explanation (yet same product still listed for sale) then, Tophatter put credit on my account rather than returning it via the method I used, i. E., PayPal. It took a lot of effort but I finally got my credit.
I have 29 items that should have showed up by now and I have to wait over a month to ask for a refund. There is no phone number for customer service. I'm feeling very ripped off
I received 2 out of 5 orders.
One was never received.
I'm still waiting for 2
My first two orders came in good time packages well. I'm still waiting to see if the meds are doing it's job. I don't think I order anything else until the next 2 orders arrive
They are great for accept for a few items that they send without asking the person if they want a exchange for the item that they purchased or that they purchased the item and they ship the in correct item that you purchased a certain color or wanted a certain color but they sent a color that you did not ask for or that they send earrings that the back of the post where bent and afraid of fixing them because the back may break by trying and never have the time to send them back to Tophatter. I will wait and see if I can get them fixed first. Otherwise they are good for certain products but it takes forever for delivery and the bidding is fun until the bids go really high.
Items purchashed are all pretty good... jewelery is ABSOLUTELY BEAUTIFUL! Other items are all great. Just a couple were not up to par... but thats OK. Some items I paid for THREE and only got one... so no one to call at Tophatter. Its ok... really too much trouble to either RETURN something or wonder where the OTHER two out of three are? And why 3 werent shipped TOGETHER... ALL IN ALL>>>LOVE TOPHATTER! Cant go back to other sites cause they are just NOT THAT MUCH FUN! So THANK YOU!
Hi Maryann,
Thank you for your review.
I truly appreciate you taking the time out to leave a review. It's wonderful to hear about the great experience you've had shopping on Tophatter!
We look forward to continuing to provide a variety of quality products at bargain pricing.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Warm regards,
Felicia
Much of the jewelry is not as described and not gold other items are cheaplyade and not worth the trouble I also got double billed for over $108.00 dollars
There was a lot of items that went to and old address and i haven't to this day got my money back or the item. I have wrote to you on a number of times and still haven't got satisfied.
I like how fast you take care of any problem with the items and how you make the customers happy
Hi Wanda,
Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first-class service and quality products at competitive pricing.
Warm regards,
Felicia
I have a lot of fun with this site and they are very good to back it up they've refunded things that I didn't want with no hassles great company
Hi Rebecca,
Thank you for writing your review.
I’m thrilled to hear that you’re experience has been fun and positive. Thank you for shopping. We appreciate your support.
Warm regards,
Felicia
Can not believe the quality for the price during these times.
Hi Sabrina,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun shopping on Tophatter.
We appreciate you shopping on and look forward to continuing to provide a variety of quality products at bargain pricing.
Warm regards,
Felicia
My first time on Tophatter I won a tablet and fitness watch and a gorgeous ring and a stunning rope chain necklace. I was so happy that I won them. So the next day I won a floor robot vacuum another necklace I got for my brother and another tablet for my nephew. Plus a few other thing's I am hooked on Tophatter bigtime. Keep up the great work on getting great stuff and I will keep coming back.
Hi Christina,
Thanks so much for taking the time to write your review and share your wonderful shopping experience with us. We're excited to know you've been finding great deals on item's you love!
Warm regards,
Felicia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jacqueline,
At Tophatter, we believe that listening to you is one of the most important things we can do to improve. Thank you for your feedback, it will be shared with our team.
If for any reason, you're not happy with your item, we offer buyer protection. See details here: https://tinyurl.com/yy6m335d
Warm regards,
Felicia