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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Everyday there are new items to bid on. I enjoy the bidding besides I get nice things which I am giving to my family and friends for Christmas.
Horrible I order items they get canceled half of the time. Then my shipments are suppose to be at a certain date and they are about 3 weeks late. I report it to you guys and my response is always it's on its way. Then you say if it's not here by this date contact you and I get the same message.
I have won some junk but overall, I think the items are worth the cost. However much of the time it is not what you win that matters, it's the thrill of the chase.
I had to throw most of the stuff away. The stuff I threw away the instructions was in China.
I still haven't seen my other orders come in. Worst thing on the internet. You should pay me back the $160 and some odd change BACK!
Purchased about 3 things, 1 was broken, the others were very cheaply made and poor quality, won't be using again
Some things sold are not as they are in the pictures. I bought 2 canvas painting and during auction they appeared to framed when shown on the wall. When received they were just actually the pieces of canvas. That was it mentioned in the notes. Very deceiving.
The quality of the product is jankee it looks like you getting one thing but when it comes in it's just some plastic stuff
I bought items but nothing came with directions or they were missing parts.
Some items are not as described and some arrive damaged or missing parts, some say delivered but never arrive... Tophatter does an amazing job to try and fix the problem to keep the customer happy. I've only had one experience that an item says delivered but never made it to my LOCKED mailbox, I'm waiting on a reply from Tophatter, I'm sure they will do there best to have the seller re-send my item as I'm still wanting the incense, as I have the burner but need the incenses.
I give Tophatter a 9+
I am new to Tophatter and so far customer service has been amazing. The team is responsive and very helpful. I have purchased 40 items and an awaiting delivery. Thus far, I have received 8 items Of that 8, I am extremely pleased with 3.
Not happy. I want to keep the headlamp just send me the batteries and charger. I do not want money back. I want the accessories.
I'm still waiting for an order, its been a month. Thats it really. No update no email. Clearly this is a dodgy site I won't be coming back
Well. I was very disappointed what I received was a 10 inch grey and off white you not a full sized skeleton not live like at all and not worth what I paid for it. I have since deleted top hatter
I went magnetic phone cord around Xmas my brother bought me one I was always buying the regular plug in ones if I was lucky they might make it a couple of months this cord is going to my daughter so she can experience the same feeling I got it really is a neat idea
Been an awesome place to shop and not to mention they give you gifts all the time just for being a customer... 100% got your back I bid on a item on accident... with no questions asked canceled the order
Items you receive are like a box of chocolates, you never know what your going to get! I've received some 5 star items as well as the chocolate you wished you never bit into.
Tophatter website is so much fun. Most of the products are pretty good. I have asked for refunds a few times and they have been very good about taking care of me. Thank you Tophatter!
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.