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Tophatter
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TophatterReviews 7,898

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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I love bidding on Tophatter.
September 29, 2020

Everyday there are new items to bid on. I enjoy the bidding besides I get nice things which I am giving to my family and friends for Christmas.

Date of experience: September 29, 2020
Wisconsin
1 review
0 helpful votes
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Horrible I order items they get canceled half of the time. Then my shipments are suppose to be at a certain date and they are about 3 weeks late. I report it to you guys and my response is always it's on its way. Then you say if it's not here by this date contact you and I get the same message.

Date of experience: September 29, 2020
Canada
1 review
0 helpful votes
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Product
September 29, 2020

Some are good others not like picture over all. Satisfied

Date of experience: September 29, 2020
Illinois
1 review
0 helpful votes
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This site is fun.
September 29, 2020

I have won some junk but overall, I think the items are worth the cost. However much of the time it is not what you win that matters, it's the thrill of the chase.

Date of experience: September 29, 2020
Nebraska
1 review
0 helpful votes
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Sucks
October 29, 2020

I had to throw most of the stuff away. The stuff I threw away the instructions was in China.
I still haven't seen my other orders come in. Worst thing on the internet. You should pay me back the $160 and some odd change BACK!

Date of experience: September 29, 2020
New York
1 review
0 helpful votes
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Very satisfied
September 29, 2020

I enjoy the bidding and the items have so far been good quality.

Date of experience: September 29, 2020
GB
1 review
0 helpful votes
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Disappinyed
October 29, 2020

Purchased about 3 things, 1 was broken, the others were very cheaply made and poor quality, won't be using again

Date of experience: September 29, 2020
Florida
1 review
0 helpful votes
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It's good.
October 29, 2020

Some things sold are not as they are in the pictures. I bought 2 canvas painting and during auction they appeared to framed when shown on the wall. When received they were just actually the pieces of canvas. That was it mentioned in the notes. Very deceiving.

Date of experience: September 29, 2020
Louisiana
1 review
0 helpful votes
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No Quality
October 29, 2020

The quality of the product is jankee it looks like you getting one thing but when it comes in it's just some plastic stuff

Date of experience: September 29, 2020
Texas
1 review
0 helpful votes
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Items are too small
October 29, 2020

I bought items but nothing came with directions or they were missing parts.

Date of experience: September 29, 2020
Canada
1 review
0 helpful votes
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Interesting shopping experience
September 29, 2020

Some items are not as described and some arrive damaged or missing parts, some say delivered but never arrive... Tophatter does an amazing job to try and fix the problem to keep the customer happy. I've only had one experience that an item says delivered but never made it to my LOCKED mailbox, I'm waiting on a reply from Tophatter, I'm sure they will do there best to have the seller re-send my item as I'm still wanting the incense, as I have the burner but need the incenses.
I give Tophatter a 9+

Date of experience: September 29, 2020
Delaware
1 review
0 helpful votes
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I am new to Tophatter and so far customer service has been amazing. The team is responsive and very helpful. I have purchased 40 items and an awaiting delivery. Thus far, I have received 8 items Of that 8, I am extremely pleased with 3.

Date of experience: September 29, 2020
Canada
1 review
0 helpful votes
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Awesome app
September 29, 2020

It is a great place for bidding and have lots of fun

Date of experience: September 29, 2020
Texas
1 review
0 helpful votes
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Not happy
September 29, 2020

Not happy. I want to keep the headlamp just send me the batteries and charger. I do not want money back. I want the accessories.

Date of experience: September 29, 2020
GB
1 review
0 helpful votes
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Dissatisfied
October 29, 2020

I'm still waiting for an order, its been a month. Thats it really. No update no email. Clearly this is a dodgy site I won't be coming back

Date of experience: September 29, 2020
New Jersey
1 review
0 helpful votes
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Well. I was very disappointed what I received was a 10 inch grey and off white you not a full sized skeleton not live like at all and not worth what I paid for it. I have since deleted top hatter

Date of experience: September 29, 2020
New York
1 review
0 helpful votes
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My magnetic cord
September 29, 2020

I went magnetic phone cord around Xmas my brother bought me one I was always buying the regular plug in ones if I was lucky they might make it a couple of months this cord is going to my daughter so she can experience the same feeling I got it really is a neat idea

Date of experience: September 29, 2020
Germany
1 review
0 helpful votes
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Great
September 29, 2020

Been an awesome place to shop and not to mention they give you gifts all the time just for being a customer... 100% got your back I bid on a item on accident... with no questions asked canceled the order

Date of experience: September 29, 2020
Virginia
1 review
0 helpful votes
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Forest Gump
October 29, 2020

Items you receive are like a box of chocolates, you never know what your going to get! I've received some 5 star items as well as the chocolate you wished you never bit into.

Date of experience: September 29, 2020
Wisconsin
1 review
0 helpful votes
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I love Tophatter
September 29, 2020

Tophatter website is so much fun. Most of the products are pretty good. I have asked for refunds a few times and they have been very good about taking care of me. Thank you Tophatter!

Date of experience: September 29, 2020