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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Everything so far has been just as described. Everything is what I expected.
I have paid for several things and was supposed to get the fisrt one by sep 10 it is now sep 29 and i still have not received it. When I try to use the tracking I get a message the server is down every day. My second item is supposed to arrive by oct 10 and Im waiting for that.
The title says it all. I am enjoying bidding on items and sometimes winning.
It very nice and it fits my budgets and not to much cheap at all I will recommend this site to other people to use
You are billing me for something i didn't order I don't anything for $106.10 that's what you billed me for
Got a small video rec doesn't work also bought a watch and ear phone plugs both don't work also a small mat and I. Mean small so deceptive from photo so far the worst experience I've ever had ripped off so badly I spent a lot of money for junk
Mat
I was excited and purchased many items. So far many of the items are not what they appear to be on the site. This makes me sad because these were going to be Christmas gifts and now I have to start all over Christmas shopping as these come in I find that I can't give them as intended
Great customer service and fun to bid. Found some great items.
It's ok I guess. One of the things I don't like is that things come from China and it takes forever to get stuff delivered. Why can't it be the USA or Canada.
Great products. Friendly staff. Easy to get help if needed. I would highly recommend Tophatter to everyone. Thanks to the team of Tophatter.
Wrong item received. I tried to get information on how to return it, who pays return postage and how to contact seller. I'm still left with wrong item and out of pocket
The pictures you see is not always what you get very deceiving to me earphones were surpose to come with a key chain but it didnt
I am very dissatisfied, I ordered it last month, and it still hasn't come. As for ordering anything else, I'm truely not sure. I would like my money back. If I new that it was coming from overseas, I wouldn't have even bid on it at all!
I have to have a look each day and usually end up buying something. I'm addicted, love TopHatter.
Had a few experience with not so good products from sellers Tophatter customer service in my books is Top Notch will continue to use the site and also recommend it to friends
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.