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Tophatter
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TophatterReviews 7,898

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Deal maker.
September 29, 2020

Everything so far has been just as described. Everything is what I expected.

Date of experience: September 29, 2020
Colorado
1 review
0 helpful votes
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Never received
October 29, 2020

I have paid for several things and was supposed to get the fisrt one by sep 10 it is now sep 29 and i still have not received it. When I try to use the tracking I get a message the server is down every day. My second item is supposed to arrive by oct 10 and Im waiting for that.

Date of experience: September 29, 2020
Ohio
1 review
0 helpful votes
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Having fun
September 29, 2020

The title says it all. I am enjoying bidding on items and sometimes winning.

Date of experience: September 29, 2020
Indiana
1 review
0 helpful votes
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Best store
September 29, 2020

It very nice and it fits my budgets and not to much cheap at all I will recommend this site to other people to use

Date of experience: September 29, 2020
Arizona
1 review
0 helpful votes
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Billed for something i didn't order
October 29, 2020

You are billing me for something i didn't order I don't anything for $106.10 that's what you billed me for

Date of experience: September 29, 2020
Australia
1 review
0 helpful votes
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Not really
October 29, 2020

Got a small video rec doesn't work also bought a watch and ear phone plugs both don't work also a small mat and I. Mean small so deceptive from photo so far the worst experience I've ever had ripped off so badly I spent a lot of money for junk
Mat

Date of experience: September 29, 2020
Canada
1 review
0 helpful votes
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Not what I expected
October 29, 2020

I was excited and purchased many items. So far many of the items are not what they appear to be on the site. This makes me sad because these were going to be Christmas gifts and now I have to start all over Christmas shopping as these come in I find that I can't give them as intended

Date of experience: September 29, 2020
Oklahoma
1 review
0 helpful votes
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Great
September 29, 2020

Great customer service and fun to bid. Found some great items.

Date of experience: September 29, 2020
Canada
3 reviews
0 helpful votes
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Can improve largely.
October 29, 2020

It's ok I guess. One of the things I don't like is that things come from China and it takes forever to get stuff delivered. Why can't it be the USA or Canada.

Date of experience: September 29, 2020
Australia
1 review
0 helpful votes
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Love Tophatter
September 29, 2020

Great products. Friendly staff. Easy to get help if needed. I would highly recommend Tophatter to everyone. Thanks to the team of Tophatter.

Date of experience: September 29, 2020
GB
1 review
0 helpful votes
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Wrong item received. I tried to get information on how to return it, who pays return postage and how to contact seller. I'm still left with wrong item and out of pocket

Date of experience: September 29, 2020
Indiana
1 review
0 helpful votes
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Misleading
October 29, 2020

Items are not as described or as they are in there photos.

Date of experience: September 29, 2020
Australia
1 review
0 helpful votes
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50/50
October 29, 2020

I have found a few items not to be as described in purchase description
Will be returning a few items have to wait to see how that goes

Date of experience: September 29, 2020
New York
1 review
0 helpful votes
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Pictures are not always what you get
October 29, 2020

The pictures you see is not always what you get very deceiving to me earphones were surpose to come with a key chain but it didnt

Date of experience: September 29, 2020
Kansas
1 review
0 helpful votes
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Phone cord
October 29, 2020

I am very dissatisfied, I ordered it last month, and it still hasn't come. As for ordering anything else, I'm truely not sure. I would like my money back. If I new that it was coming from overseas, I wouldn't have even bid on it at all!

Date of experience: September 29, 2020
Australia
1 review
0 helpful votes
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I have to have a look each day and usually end up buying something. I'm addicted, love TopHatter.

Date of experience: September 29, 2020
Washington
1 review
0 helpful votes
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100%
September 29, 2020

I have nothing but good experiences I order every week sometime every day. Never disappointed.

Date of experience: September 29, 2020
Arkansas
1 review
0 helpful votes
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Awesome
September 29, 2020

Love Tophatter! Truly and awesome website even though it take something a long time to come in. But all in all I'm very satisfied

Date of experience: September 29, 2020
Canada
1 review
0 helpful votes
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Top Notch
September 29, 2020

Had a few experience with not so good products from sellers Tophatter customer service in my books is Top Notch will continue to use the site and also recommend it to friends

Date of experience: September 29, 2020
Georgia
1 review
0 helpful votes
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Love Tophatter
September 29, 2020

The best place to buy some really cool stuff I love this site

Date of experience: September 29, 2020