thredUPReviews 6,178

When I first discovered ThredUp I thought it was a great idea - send in your unwanted clothes, get paid, others buy, and the stuff they don't accept goes to charity. Now it is as awful as ever.
First they started charging $8.99 for the bag's S+H (which I didn't notice until it was too late), don't accept as much as they used to, and pay next to nothing! Also, the whole "charity" thing seems a bit sketchy - the site doesn't really explain exactly where they are sending these unaccepted items. I bet some employees just swipe what they want for themselves to take home.
I once sent a pair of brand new, never worn, Charlotte Russe heels that apparently weren't accepted, I figured "OK brand isn't good enough" - but then I saw the EXACT same shoes in a different, yet similar, color for sale!
I'm not going to go into detail about the three bags full of designer clothes I sent in and received $4.
Although, on the bright side I did use some of the money to buy a pair of Ed Hardy shoes in great condition that I absolutely love. Guess ThredUp may be decent for buying but DO NOT SELL!

The selling process on thredUP is vague and misleading. They say they pay 5-70%, but nowhere do they qualify that so you know what percentage you get. The cost of the bag is too much at $9.99. I sent in many quality things most of which sold and I made $35.12. Compared to some reviews it sounds like I did well. I think the donation to charity is better and you deduct it from your taxes. At least then I don't feel ripped off by the whole process. If thredUP was a nonprofit, I could live with this business model. Bye Bye thredUP.

I tried thredUP on a lark, after seeing it "liked" by several of my friends on FB. I had an email offer from them for 40% off my first order (plus discounted shipping) so I ended up getting a NWOT designer jean jacket for the crazy low price of $14 (including shipping!). Not only did my order come quickly (faster than anything I've ever ordered off of Poshmark) but it was packaged beautifully in a sturdy box. Plus, upon inspecting the jacket, I noticed that the original pricetag was tucked in the pocket, so this item was essentially brand new! I've only tried them once, but plan to again soon. You should try it; thredUP is such a BETTER experience than Poshmark!

I sent five designer handbags, all like new, and my total pending payout is $3.22. And that does not even include payout fees, either. Thredup is the biggest ripoff on the internet for prospective sellers. Stay far away, as these people operate under the assumption that since sellers send in their merchandise and don't live close enough to sue, that they will just go away and not fight. Time for a class action suit against these thieves.

Don't waste your money. So disappointed about thredup. I ordered some clothes, bags, and shoes for my first order. The quality of the clothes are very poor! I mean VERY poor. The return policy was not clear. I ended up stuck with things that do not fit me or not wearable. No phone # to contact them if you have questions. The "contact us" link give only their address. What a joke! The only way to contact them is through live chat or online message. Staff is not helpful at all.

I was so excited to try this company. I love thrift store shopping and I was happy to find the convenience of this online because as a full time mom, I hardly have time to go to shopping. Anyway, so I tried the dressing room feature where you can try on clothes and send back what you don't want and you only pay $1 to use this and then only pay for the clothes you keep. Or so I thought. I was charged for all the clothes that were sent to me, even the ones that I sent back. It took me two weeks to get anything accomplished and then another "3-5 business days" to the refunded money. To top all of that out, they charged me MORE MONEY THEN THEY WERE SUPPOSE TO and I now have to fight for that as well. The company has a good idea but is not executing it well at all.

I've ordered a few boxes from Thredup and have always been happy with the quality. Some orders take longer to proceed than other but not overly so. Everything I've purchased has been in good repair, packaged beautifully, true to its online description and had fit like a glove. I have sung their praises to friends and family, near and far. I love it so much I have restricted myself from visiting their site for two weeks. (I've made 3 order in the last 10 days!)

I've loved thredup for a long time as a buyer and seller, but something has REALLY changed recently for the Worse. My most recent bag they took only 4 items which is super low for me but I thought whatever it happens. Then I saw that they only gave me a little over $2 for everything! Including a NWT hat that retails over $60 and they have priced at 14.99 and a designer dress and two designer tops. I thought it had to be a mistake so I contacted customer service and was promplty ignored for a week. Then this Mylene girl gets back with me and replies with the same email to me twice in a row. Can tell they really pay attention. Ultimately she informed me that they would only give me 5% and sometimes 10%. If that's how it's going to be now, I'm more than happy to start supporting my local consignments instead. Their "convenance" of shipping things in has lost it's value (they've started charging $9 to send things anyway). I've been treated like an annoying inconvenience since the beginning from their joke of a Customer Service rep. So as a buyer and seller, I'm out. Do yourself a favor and look up local consignments, I make 40% of all my sales at mine! Not this 5% CON of a website.

I have not been disappointed yet with my shopping experience with Thredup. I being a woman know sizes differ by brand and style so admittedly I buy stuff fully expecting some stuff might not fit me the way I desire, thus knowingly I may have to return. I always use the free shipping for store credit and just buy something different. My returns are processed quickly and I have not had any issues with my returns. I am now to the point I think most of wardrobe is from Thredup. LOL I also tend use the shopping option of NWT or nearly new so everything I purchase is in great condition. I have even shopped on here for clothes for my 7 and 5 year old grandchildren with much satisfaction.

I have only sold to them once. I will consider it a learning experience. While the ease of selling to them is wonderful, I was very disappointed with my pay out. They bought 4 clothing items from me; no designer labels, 2 items (Levi jeans and a top from Khols) had only wore once and bought just months before I sent to them. I was paid $2.00 for the 4 items after their fees. I also sold them a Coach purse which the selling and payment method on that was a bit confusing but I figured it out. My total payout was just about $62.00 after their fees. While I was not disappointed with my payout, I will not be selling to them again. This due to I don't have designer labels to sell each time to help bring my payout up, I have several consignment option in the area I live and the whole process of selling to Thredup took about 4-5 months to complete. That time is from requesting clean out bag to payout received.

I still highly recommend Thredup for shopping just not selling. I find many AWESOME deals here and who doesn't love that!

Buying: The photos of the items for sale are taken with an iphone 3 it seems and the search mechanism/filter is useless. The site is not curated well at all. They have too many different market audiences/fashion tastes they're trying to appeal to which is fine but then potential buyers are sifting through a bunch of irrelevant items. It's like going to Ross that's somewhat pricey for a Ross when there's a Marshall's and Nordstrom Rack right next door (ebay and Poshmark seem better alternatives). There's really no way to find out the waist size or fabric look until it gets to your door. An item won't say crepe style or velvet it will say rayon or poly ect. No return shipping label; you have to email customer service for them to send you one. In my case I have 3 dresses, one of which I paid over $70+ for (I assumed it meant extra high quality I was wrong), that do not fit or have design flaws not noticed by the intake team.

Buying: You wait 2-3 months for them to decide if they want to keep or donate your items then find out you do not get paid up front and will get as low as 5% of the sale price once and if the items sell. Read the fine print. If you truly want to help others and aren't interested in selling your items, donate your items to your LOCAL thrift shop please.

I learned about thredUp via FB &, although I had some concerns about not being able to try the clothes on, I went for the gusto & purchased 5 tops, a pair of suede boots & a Liz Claireborne clutch (small purse) in one evening.

I admit, I purchased a couple of the blouses knowing they MIGHT not fit due to the size information given. Yet, upon arrival, even the ones I was concerned about fit with absolutely no problems & looked absolutely stunning with a pair of black jeans & the boots.

The picture was taken yesterday. I'm wearing the paisley blouse that reminds me of the 70's (my favorite years) & which I thought, for sure, would be way to small for me.

Easy Peasy no hassle shopping. Exactly the way I like it.

Thank you ThredUp. I'll be back. :)