eBay AU

Really scam! Don't buy car accessories from this scam seller(auprogear-hid-xenon) on ebay, the lowest quality that shipped from hongkong, item stopped working but still under warranty, contacted seller but never respond and ebay doesn't help

Got ripped off by seller and eBay only giving partial refund for faulty goods. EBay did nothing to fix the situation and simply agreed with seller. This even after a customer service person agreed to full refund. Taking case to Fair Trade NSW.

Do not use eBay. Their customer service team is of a very low standard and do not offer any help after multiple requests to do so. I have struggled for months to get the simplest of problems solved and they do not seem to have any sense of care for the business that keep their website running. I am frustrated beyond belief and disappointed with how I've been treated. I will not be working with eBay in the future and I would advise you do the same.

Kind regards, Joyforwomen.

I ordered an item from eBay Australia. The item was technically faulty. I complained to eBay, they send me a return sticker to send the item back to the seller. The item was in transit for more than 30 days as to the Corona Virus delays.
The fraudulent seller complaint to eBay and got the money on halt for the faulty product. Now, I do not have the item as it is lost in transit and lost $199 for the item that eBay refunded to the phony seller.
The eBay customer service could not understand the situation.
I will never purchase anything from eBay again. For years, I purchase items from Amazon and have had no difficulties if something goes wrong. Never again, eBay! I learned my lesson. The customer service of eBay is miserable.

Contacted few times for the same issue, I really sick of online chat with the Ebay agents, these Indian team cust service really no helping to solve the issue. Each time spent 20% of time to text me meaningless' talk, but no go to find the answer and asking are you connecting?, sometimes I awaiting their answer, but agent just ended the chat session. I found they lack of knowledge of what ebay's terms and promotions. After I given the link then just copy what the rule said, of course I read it before I contacted, then if you want the agent to explain and confirm the term that you don't understand, the agent could not explain to you. So which their own staff does not understand their own ebay's rules. NO knowledge, NO training...

In recently year, the ebay cust service is very very bad :(, ebay doesn't know what is call the cust service. I don't know the staffs have been trained before start work. They are not willing to help, I have given so much information, but they did not read and keep asking the issue I have, this is showing lazy, and then end up they told me to deal with seller myself! Of course I have contacted seller before but they no response, so I get ebay involves, but ebay wanted to click out the ball- problem! Ebay only knows to receive the 11% of fee, but no willing to help!

EBay is amazingly hard to contact. All their numbers are disconnected and emails are non existent and non replyable. It's a labyrinth of a circle. They are the worst. My credit card details was stolen and was used the next day by PayPal to which I don't even have an account for. Please report them to Fair Trading and NCAT. All up they stolen $500 dollars.

Urban circle Furb supplied me with a modern two tier coffee table. Although delivery was slow it was worth the wait. The flat pack was super easy to put together with great instructions. The table looks great and I am stoked with the finished table and the price.
Great buy.

EBay has gone from good, to bad, to awful.

To start with it was good for both seller and buyer, then it started getting worse for sellers with the final value fees added in (listing fees were eventually removed however final fees are much higher)

Then the selling final value keeps going up to what it is now near 11%. Then PayPal takes it's cut, another 3%

So you have to inflate your prices just to cover this, which in the real world, no buyer is prepared to pay so selling on eBay isn't worth your time (unless you are selling stolen goods or have the market cornered)

Now it is even bad for buyers with eBay plus coming in, no more discounts unless you pay for them (wtf)

On top of this they have removed free / no final fee weekends and promotions for many months now for selling.

I really cannot wait for Amazon to become a better presence in Australia as eBay has had Australia for far too long and Amazons customer service is 1000 times better.

This is an eBay store. Shame I can give cero starts. I bought a Nike Air Jordan 3 Cement from this seller on eBay. The seller advertise and charge his shoes as original Jordan. The seller asked me to do the transaction out of eBay to avoid the percentage that the seller has to pay to eBay. I didn't accept and paid the shoes. The shoes are fake, I approached to the seller and wasn't willing to do any agreement. The seller said they are original and didn't provide a convincing prove. The sneaker, clearly doesn't meet Jordan's quality. I had to ask eBay to step in. Take care, don't waste your time.

As a seller there is more than 1 way to prove you sent a item that you have sold. But hey if that for whatever reason that tracking number isn't working you will have eBay stealing money out of your account to refund a buyer. So you have given away your item and paid eBay to sell it and paid the freight. Just because freight maybe a little slow during these times something a seller has no control over. Even when things do go ok their seller fees are a total rip. As a seller my advise is to keep away from eBay.

I have used eBay during the past 10 years or so. I'm very careful when purchasing goods and check the history of sellers in advance. My purchasing of goods has been very much a positive experience. Occasionally I sell goods on eBay but find that selling fees are rather high when fees for eBay and PayPal are deducted. Recently I discovered eBay is now charging an additional fee on genuine postage costs which is most unreasonable and actually quite appalling. That means if a seller is required to post a heavy package with unavoidable $20 postal charges they are charged an additional fee of around $2:00 by eBay. It's similar to paying a tax on a tax which is double-dipping and totally unfair. EBay is definitely losing some of its integrity.

Regards,

Michael

EBay sells fake items and when they were told that this is an obvious counterfeit on their site given the reasons why (for example) even showing them pictures of what a real Balenciaga clasp looks like and a fake one they assure you they will look into it a week later the item will be sold on auction... As a seller they are a nightmare you are given different opinions and advice by every different customer service agent they have I was recently told that a below average seller judgement given to me would not incur any penalties as I was now above average seller... Yeah I just sold a bag and I was charged 20% off by eBay instead of 14% when I spoke to the incompetent customer service agents finally number four told me that there was nothing they could do and I had to wait three weeks before my now above average seller performance was registered... I had spoken to 3 different people over the last two weeks about this actually incorrect judgement and was assured every time 'do not worry there will be no penalties' when I told this to the agent today he said well if you were told that I'm sorry but there's nothing we can do... I have discontinued all my listings with this criminal organisation and it's laughable Customer Service

Ebay are a law unto themselves. I buy a lot of DVDs from them yet Ebay allow their sellers to falsely a DVD on Ebay and on two occasions now I've been sold DVDs on Ebay which don't match the product description. They have also taken advantage of the reported 60% increase in online shopping by overcharging on items. I recently was going to buy a DVD on EBAY and the seller couldn't ship to Sydney Australia. This DVD was $83 and I've since found the same DVD on another website for $8 US currency. That's around $11 in Australia currency.

I signed up and verified, bought a couple of things then later linked my PayPal then created a post to sell a few hats of my own design which seem to be ok. The next day they permanently suspended my account without an explanation and said their decision was final. Absolutely disgusted in Ebay on what they did unnecessary and UN-Australin. I am no longer allowed to purchase on ebay so I will make it my life aim to expose these crooks for what they are as my belief is that other businesses that sell similar products hold the power to what should be rejected by someone to complain and have you, a new comer suspended for no real reason. I used to rave about ebay now its not even worth spitting on, we need another fairer system that does not discriminate, co hearse or abuse their position in favoring another. Ebay you are like an organized syndicate like an on line mafia. Same on you.

I have left greengadgets negative feedback for 2 items and eBay has removed my feedback. I also noticed that other negative feedback gets removed. Green gadgets are dishonest they sell faulty products. EBay is supporting dishonest sellers. I left negative feedback instead of getting a refund because I was not at all happy with the sellers lies. They state that every device is rigorously tested before selling if that was true I would not have received a faulty device. Another device was sold with a battery that did not perform well and did not hold charge for a full day with minimal use iPhone 6. Avoid eBay as the whole feedback system is corrupt as eBay removes most negative feedback.