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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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New Hampshire
1 review
13 helpful votes
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Stay away from thread Up!
February 26, 2017

Complete scam. Ended up with $9.00 after fees and thus was from a full bag of named brand clothes. Some still with tags on them. Also slow to get started-took 2 months to process. Donate or sell elsewhere.

Date of experience: February 26, 2017
Georgia
1 review
11 helpful votes
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Scam
February 26, 2017

Never again... Do not send items to ThredUP. Wish I read the reviews first. Received $9.96 as my so called Consignment payout. Was taxed a new $9.99 fee so I literally got nothing for the clothes. They sold each piece between $14.99 and $20.99 and I sent in a bag full of clothes! This is a huge scam!

Date of experience: February 26, 2017
North Carolina
1 review
9 helpful votes
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I was going to send some stuff in -- but never mind! They barely give you anything for your clothes in the first place and now they are going to take $9.99 off the top? No thanks! Donate instead - you will get more off with a tax deduct then you will get from them. Sad to say - Mark my words this is the beginning of their end. If I feel this way then others will as well. If you don't have stuff coming in -- you don't have stuff to sell... Very, Very, Very move Thredup...

Date of experience: February 25, 2017
Virginia
1 review
0 helpful votes
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So much more for your money, good selection, fun to shop. When i open the box im amazed how neatly theyre packed, it shows they care.

Date of experience: February 25, 2017
Pennsylvania
1 review
9 helpful votes
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Just donate
February 24, 2017

I sent in a mixed bag of women's and kids clothes. Lots of new with tags, after being charged their $10 fee I received last then $10. I wish I would have donated it to greendrop and just used it for a tax write off.

Date of experience: February 24, 2017
Danyelle h.
California
1 review
0 helpful votes
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Love the clothes
February 24, 2017

I love buying from Thread up. I have made 3 purchases with multiple items in each purchase and I have never had to return anything. I have also sent clothes in to be sold but I have never earned anything From it.

Date of experience: February 24, 2017
New York
5 reviews
15 helpful votes
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Slow and discusting
February 24, 2017

I gave them months ago a lot of good stuff and they not even tell when they pay I wrote 4 times and after 4 months they answer, a full bag for 3.00 come on really?
This is the worse in the planet site to deal and sell, go better throw your stuff or give to a charity to dont stress with this website

Date of experience: February 24, 2017
Pennsylvania
1 review
9 helpful votes
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Don't Do It!
February 23, 2017

I sent a bag a few years ago and thought I would try it again. Now I remember why I didn't do it sooner! It took more than 8 weeks to process a bag that was full of Dooney and Bourke, J. Jill, Michael Kors, and only got a pittance, even items that were new with tags. Do anything else with your unwanted items - sell through consignment, list on Poshmark, donate and take the tax deduction but run away from thredUP.

Date of experience: February 23, 2017
Pennsylvania
1 review
0 helpful votes
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I love ThredUp!
February 22, 2017

I've gotten lots of beautiful clothes and shoes from ThredUp. I purchased all of my maternity clothes from them and they're my go to place for special occasion dresses. You can't beat the prices -- I could never afford some of the brands I've bought if I got them in a store. I love knowing that I'm buying secondhand, which helps sustainability. And the clothes and shoes are so cute!

Date of experience: February 22, 2017
Tennessee
1 review
11 helpful votes
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Don't do it! I am stunned! I just got my payout. $8.70 for approximately $500 worth of items sent to Thred-up! Some with the tags still attached. LL Bean, Coldwater Creek, Dressbarn, etc. All current styles. All in new or like new condition--including a pair of never-worn $150 sandals. Wish I'd read the reviews first. What a rip-off! I'm going back to e-bay with my gently worn or never worn stuff.

Date of experience: February 22, 2017
Tennessee
1 review
8 helpful votes
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Don't Do It!
February 22, 2017

Worst experience ever! They take forever to process so your clothes are practically out of season by the time they get to them. When you follow up everyone has a different excuse. No way I'd send them anything else.

Date of experience: February 22, 2017
Nebraska
1 review
6 helpful votes
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Used to be Amazing
February 22, 2017

I used to love Thredup. I've sent in lots an lots of bags over the last couple of years and have always been satisfied with what I received for my items. Now they have become terrible with buying items. I've sent in a couple bags packed full of Ann Taylor, Talbots, Banana Republic, Lafayette 148, and J Jill some with the tags still on them and get only $3 or nothing after they deduct shipping. Really... I'd much rather donate them to someone who appreciates and needs the clothing. The acceptance rate of items has become ridiculous. I really wonder what happens with the items that "aren't accepted"... really wonder if the employees aren't some of the best dressed around for free. My last bags are waiting to be processed and then I'm done for good... probably won't buy from them either when you know how unfairly the sellers are being treated.

Date of experience: February 22, 2017
Louisiana
1 review
12 helpful votes
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NEVER AGAIN
February 21, 2017

Long time buyer and seller here. Total lifetime payout of over $800 and I've only ever used it to get more clothes from them so I have a bit of experience with thredup. Let me just say that they used to be amazing. I averaged $100 on every bag of designer items I sent. HOWEVER, things have gone flying downhill and crashed in a burning heap. If you're just looking to shop than I say the site isn't so bad, I've had a few experiences of items arriving with holes or strange smells but the return policy is free and easy (for now) I will no longer be shopping with them because I wont support their conning of people. But as of Jan 2017 sending in items to sell is a WASTE of your time and items! Please hear me, I desperately regret sending my last two bags in. They took many of my designer items that they used to give me $100 for and instead gave me $4! I was shocked and disgusted when I added up how much they were going to make off my items was over $400. Screw. That. And just know that the minute you put your items in the mail, they are now property of Thredup and nothing you can do about them offering you pennies while they make hundreds. Such a disgusting way to run a business. I really encourage you to take your items to a local consignment where you will make abundantly more anyway (like 30-50% of every sale) and support small business owners while donating the rest and getting a tax write off. Don't even get me started on their customer service, they couldn't care less about your concerns and send you a generic "sorry you're disappointed" email over and over again.

Date of experience: February 21, 2017
Florida
1 review
1 helpful vote
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I love receiving my boxes everything is so wonderfully packed, clean, mostly new items and it reminds me of shopping online at any other Department store even though this is a second chance outlet. Love Love ThredUp. Will keep searching and shopping

Date of experience: February 20, 2017
Michigan
1 review
1 helpful vote
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I've been using ThredUp for more than a year. I probably won't sell to them again - initially, it was free and would could get $15-$20 credit fairly easily. However, the new "deposit" thing is very discouraging, and not worth my time to try to stuff a bag with enough to payout. HOWEVER, they have been shipping much more quickly lately, and it's still an easy and fun app to use. I will continue to shop there, and donate my stuff to charity locally.

Date of experience: February 19, 2017
California
1 review
0 helpful votes
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I ordered the most amazing deals my first order, it was delivered with in a week and a half. Everything was freaking perfect. So sent promo invites to my friends none of them have been able to utilize this opportunity for a few bucks back in our pockets, making it seem as if not a legitimate offer. Other than that it would be nice to get my second order in such a great timely fashion it's been almost 3weeks now for 1pair or jeans had service been consistently provided service I'd be apped to give a 5 star rating no problem or doubt about it!

Date of experience: February 18, 2017
Maryland
1 review
0 helpful votes
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So Fun & Inspirational
February 18, 2017

When I stumbled upon ThredUp I was mostly looking for an (easier) way of getting rid of my old clothing in a responsible way. Who knew I was going to find something so wonderful! From the first polka-dot box I received in the mail to the thorough and careful email-updates I got about my Clear Out Bag, I continue to be impressed with your company's mission and work. As a recent design school graduate, I am happy to be supporting and working with a website/concept that is so beautifully executed, and so well-run! Can't say enough good things. I've been your biggest hype man since December.

Date of experience: February 18, 2017
Indiana
1 review
10 helpful votes
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Don't waste your time
February 17, 2017

I sent in my very large bag and 9 items were accepted. I got paid 8.55 for them. Three of them have sold already. I should have donated my clothes locally. I wasn't expecting to make lots on these items but didn't expect to get less than $1 per item. Not worth the effort

Date of experience: February 17, 2017
Florida
1 review
6 helpful votes
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They LOST my return items!

I paid for the 'Return Assurance' - meaning they would send back any items that they chose not to keep. Well, after waiting a couple of months, I contacted them and was told, "oops". They lost 10 items! Then, they told me they gave me a crappy $65 for those lost items. Really? $6.50 per item? This is not acceptable!

Date of experience: February 17, 2017
Pennsylvania
2 reviews
0 helpful votes
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I have bought for myself and my pregnant daughter. The service is great, and i love their mission statement of why they exist. I tell everyone about them!

Date of experience: February 17, 2017

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442