thredUPReviews 6,178

What a waste of resources putting this thing together. I don't think the "stylist" looked at my preferences at all. The shirts were atrocious. One patterned shirt looks like something a old women wore. One pair of pants they had as a "one size" was a Size 0. A sweater they had packed in the box had pills all over the front and looked like it had been shrunk. The goody box is apparently their way to dump the crummy stuff no one wants.

I sent a cleanout bag with a lot of good items, some with tags, brand new. I didn't get much for them, expect that you don't get much for resale items even if they are new. I used my store credit to buy a bag that was advertised as like new but it had obviously had wear and was used. I paid quite a lot for this designer item that was advertised as unused. I hate it I was clearly cheated. I think I will donate it to charity. Lesson learned do not deal with these ripoff artists.

I haven't made the mistake of sending clothes to be sold through this company, based on all of the terrible reviews, but the buying process is just as bad. They used to have great prices and accurately described the fit, color, and condition of the items they sold, but that has completely changed. Defective, obviously worn (sometimes even smelly) items are listed as being in new condition. Returns are not credited back consistently. They will lie and say they didn't receive shipments and refuse to give you credit. I stopped using them after they sent me an obviously defective jacket that was listed as new, and then told me they never received my return. Good riddance, I wouldn't want anything from your company again anyway.

I started using ThredUp in 2015. It used to be a great site to get used clothes from. Now, not so much. They need to put measurements on everything and they need to be correct. But, more importantly their prices have gone up so much it's almost cheaper to buy from the store when things are on sale. Their prices for Old Navy, Gap, Ann Taylor, have gone up the most which is what I buy. They also have many "unbranded" items. How can you justify charging 40 bucks for a shirt when you don't even know the brand? I won't be ordering from them much longer if their prices keep going up.

The ThredUp "Goody Box" is a total scam. They pack it with unwanted, stretched out clothing that all smells like it came from someone's basement. They don't listen to your suggestions of what you want and just seem to pack it with clothing they couldn't otherwise sell. I asked for colder weather clothing and they packed my box with 5 summer dresses, a huge stretched out sweater, a sweater with picks all over it and a few items that I might have kept if they didn't smell horrible and seem to be very low quality for the price they asked. I literally sent everything back. If you shop on the site at least you can decide if the price is worth it. The Goody Box give you no such choice.

The worst part is the deposit is NON REFUNDABLE and does not apply toward your next box or credit on the site. I thought the $10 might carry over to the next box which is why I gave the service a chance. This is just a way for them to rip you off and possibly make money off of you forgetting to return the items (which you will most certainly want to do) within 7 days.

UPDATE 10/30
I sent an email to the thread up costumer care and they offered a full refund without having to ship the item back. I'm satisfied with the service, and will watch my account to see if/when the refund is issued.

ORIGINAL POST BELOW

I ordered a holiday dress for my daughter. The item description said 100% cotton, and when I received the item it is definitely NOT ANY COTTON AT ALL. It's 99% polyester! Plus it has two holes in the front and was advertised as "like new." I do NOT want "store credit" just to go through another bad experience like this, and I shouldn't have to pay a re-stocking fee. I paid $15 for this and am only being offered a 7.99 return. And there is no way on the website to reach someone or review the sale! Awful and archaic customer service!

Designer jeans will get you $2 if you want to sell to TU. I received only 35 to 60 cents for items they sold for over $10. Nearly all my items sold within a week, and they made several hundred dollars from them. I got a $15 store credit. (It's possible they get a tax credit for "donating" all items they don't accept also.)

TU rips off sellers, yet their prices keep going up on items for sale. For example: right now, TU has Clark's flip flops selling for $28 you can get them brand new (on sale) for $29.99, and in a size/color you prefer! Add in the $6 shipping cost for orders under $72 and there's no point in buying from the site.

I was really impressed with the selection of shoes. However, when the shoes did not fit right and I returned them, I found the process cumbersome and expensive. They charge a $2 restocking fee for each item and only provide store credit. If you want the amount returned to your credit card, it costs an additional $8.99 for shipping label. All in all, I won't use this service again. The local consignment stores offer enough selection without the hassle of returns that don't fit.

My first clean out bag was actually a pretty good payout (even though I only got $4 for a pair of Micheal Kors heels) They took all but 2 items, and the majority were paid out right away (so it added up)- I paid for the return assurance, so my items were returned. One of my items on consignment even sold, and that was great. I had 2 items on consignment that didn't sell. Now keep in mind, these items were consignment die to the high value- and had they sold, I would have gotten a pretty penny. But, they didn't. Oh well, right? I can choose to reclaim them, which of course, I did (it was 2 items worth close to $400, of course I want them back)- then I find out I have to Pay to have my Own items returned to me!?! Wth? This is after I already paid $11.99 for them to send me back a pair of slacks and a cami. If you don't pay the s&h fee, then your clothes become property of ThredUp. Do you really think they're gonna donate those? No. So, I paid. For the return of My own items. I sent in another clean out bag and they accepted All of my items, but still charged me the return assurance fee. And- the upfront payout this time was a whopping $4.30. For a Micheal Kors dress and shirt- both with tags still on and 2 more designer items. $4.30. The rest was put on consignment. I went back and forth with the people from thredup regarding refunding my return assurance fee as I didn't use it. They kept insisting they didn't charge me even after I sent multiple screenshots of my account clearly showing the charge. Then they finally credited my account And Then took the refund Back when my consignment items sold, meaning I actually didn't get paid for those items. That's why I say they are basically thieves. After numerous emails, I finally said, you know what- just refund the $5.99 I would need to get my items back so I can be done with you guys. They had no problem doing that. I reclaimed my items and will never give them a chance to make money at my expense again. I'd also like to point out that although they claim the items they don't accept get donated to charity, that they have what are called Goody bags and also sell different 'grab bags' of those items. So they aren't donating your items that they didn't pay you for. They're still making money just now they got around having to pay you. It's a brilliant scam.

I sent a large bag of new, lightly used items from good brands (Dillard's, free people, Calvin Klein, etc), everything was under 3 years old. They gave me $1 or less per item! They kept about 10 times, plus the charged me to ship back the items they didn't keep, so the total profit is about $. 50. I regularly sell items to Buffalo Exchange where they pay well, but I figured I'd try ThredUp to save time. What a WASTE. It's been over a week since they processed by bag, and I still haven't received my other items back. I won't ever use ThredUp again!

I was not happy with my first order, but after a time, tried again. And was pleased. I've ordered a few times since. (I had to replace my clothes due to weight gain from a medical issue, which was nearly unmanagable.) I got some really nice staples and a few 'extras'. And I was able to buy high quality in brands I like. Like some of the peices and love some of the others! I also like that I can bundle and save on shipping.
Sometimes it is hard to see materials and/or pattern in the photos if the item is dark. I have one top that came w squares, black on black-suprise! But it's really nice and my style so I'm keeping it.
PS feel like my pics don't do much justice. Sorry.

I sent my bag in 7 months ago and it hasn't been processed. I had to go through a lot to convince them to return it, and they agreed, but I never even got it back that was a month ago. They stole all my clothes it's a scam.

Recently mailed over $3,000 worth of high end boutique clothing barely worn or NWT. They listed half of my bag from anywhere of $1 to the highest item being $30. My payout to me ranged from. 35 cents to the highest of $6. Over 21 items they choose not to list and mail back this was over a month 1/2 ago still have yet to receive these items? When I quickly realized that this company was taking full advantage of the customer by making a huge profit on their stuff and reserving it in their cart to keep and sell at a later date. I looked further into other complaints. Unbeknownst to everyone there is no customer service phone number. Huge red flag. After 15 emails back and forth asking to speak to a manager they supposedly sold half my items and were sending back the others. I was asked to pay an additional $6 to the $10 I had already paid to have these unwanted/unsold items sent back. The Fed Ex tracking number they sent me is non-existent according to Fed Ex and my account all the suddden shows 0.0 balance. They sold half my items they kept and have not paid me? I have reached out more then enough times for no clear factual answers going to now reach out to the Attorneys Generals office for help. Bottom line I sent in $3,000 of boutique clothing paid a additional $16 to have unwanted/unsold items mailed back to me and have not received a payout for clothing they sold nor any of my clothes have been mailed back. Very suspicious!

I have used thredUP both as a buyer and a seller on and off since 2014.

SELLING
The process is easy enough. Order a shipping bag, fill it up with "within the guidelines" clothing and shoes, decide if you would like to have unaccepted items returned (fee) or donated. Payouts are very low. We're talking cents for t-shirts, pants, jeans. Designer items, as expected, have higher payouts. Items not accepted immediately but are deemed saleable are placed in a consignment status where the item is listed for a period. If the item does not sell within the time-frame, you have an option to "claim it" which means it is placed in your cart and sent back to you.
- Low payouts. If you're looking to earn max $ for a designer item this is not the place
- Processing time lengthy (I've had bags sit for as long as 3 months)
- You are at their mercy when it comes to Consignment items - I've had items with incorrect descriptions (e.g. Not stated as new with tags, grey instead of purple, etc.)
- You pay for shipping for reclaimed consigned items not sold
Also, I noticed they are currently not taking any selling bags at the moment (October 2018)

BUYING
Descriptions are often sparse and incorrect. I purchased a dress only to find out it was actually a jumper (pants), bottoms that have the incorrect size (described as 4 but was actually a 4Short), items described as "excellent condition" but arrive stained, stretched, loose, missing buttons, etc.
The free shipping threshold is $79 which is high compared to other sites and given this is a used clothing site
There is now a "surcharge" for items that do not ship out of your home warehouse. The surcharge is not transparent (e.g. $2.99) and is described only as being added to the price of the item

We have too much throwaway fashion and only 1 Earth. I appreciate the "recycle, re-purpose and reuse" model that thredUP encourages, however, given my most recent experiences with both selling and buying, I will no longer recommend thredUP.

The site has been okay for buying, but BEWARE of selling. I have sold to them twice and am fairly certain they have stolen from me. The first time I sold to them I recalled being perplexed that a DVF wrap top in great condition didn't get listed. I thought it was a fluke. Flash forward to my second time selling to them, and I guess I'm the fool this time! Items that didn't get listed or were "lost" included a BCBG ball gown with the tag still on it (retailing at almost $400), Paige ankle cropped denim in great condition, another BCBG red turtleneck dress that I never wore, and who knows what else. DO NOT sell to them unless you want to throw your clothes and $$ in the trash.