thredUPReviews 6,178

I used to LOVE this site. I could have been an ambassador for how much I've recommended it over the past 4 years. But these past few months things have taken a STEEP decline and I believe I've placed my last order with them.

I only order 'like new' clothes because over the years I've noticed 'gently used' ones don't last as long. But with my last few boxes 'like new' is a completely bogus term. I got sweaters with pilling, rips, stains and tears as well as pants and shirts with comparable damage in addition to missing buttons or swatches of fabric.

Even though these items are intentionally misleading, with the new 'restocking fees' I'm still paying for it. One of my favorite aspects of this site was the ability to try on items and then send them back with a flat fee considering that occasionally the clothes aren't sized correctly across brands or countries (jean numbers, UK sizes to US, etc.) and/or aren't anything like you expected (color, material discrepancies, damage, etc.). But with the abolition of this feature, I'm spending so much in return fees I might as well buy something new on sale and know what I'm getting. I was charged $130 in restocking fees after my last few orders even though a majority of the returns were comically dissimilar to how they were represented on the site. I used to think the prices were so reasonable and felt so savvy after I placed an order but recently I've felt insulted with the quality that I get for what I'm paying.

Another thing to consider - sometimes it takes up to two weeks to get your order (even if you pay for expedited shipping) and by that point you only have a few days to return it or you're stuck with it. Why don't they count the return period from the day it's delivered?

The combination of all these unacceptable things have led to me writing the company off completely. Look up my order history - you've probably lost one of your best customers.

I have ordered a couple of bags before and received very small amount of money for what was donated. They mark up the price immensely and sell things for much more than what they buy. We're talking pennies, not dollars (when they buy). When I ordered my last bag, I donated the most pieces of clothing (and valuable) that I have ever donated. Two months pass and I check in with customer service because I hadn't heard anything yet. They told me that my entire bag was donated to charity. I asked them why given what was inside, and they told me I hadn't order a standard bag. This was very unclear to me, and I had never received a communication or donation receipt after they received my bag. The customer service is terrible, and they didn't even offer me a small account credit, which I think would be the right thing given the misunderstanding. I am done using Thredup. WE are better off selling our clothing at Poshmark!

I had a good experience with ThredUP last year, so I decided to use them again. I sent in all my good stuff, including 5 perfect Lilly dresses (no sign of wear). I couldn't wait to get my payout. However, when I opened the email, they didn't even have them listed! I couldn't believe it. I could have made a lot of money using Poshmark or some other consignment store. Some thief is banking off my clothes. So disappointing and infuriating. Will NOT be using them again.

I ordered two dresses for a higher than usual price for consignment clothes but one I was willing to pay. I had to send one back because their chest measurements were off. I had to pay almost as much for return shipping as I did the dress. I added 12 dollars more to my "credit" and ordered another. I had ordered a clean out pack and sent 3 shirts- all new, 2 pair of Talbots slacks, new, a brand new Talbot blazer and a Talbots skirt. All of which Were too big for me from a recent weight loss. I expected $10-40 for each of these items. They accepted the blazer and the slacks and offered me 2.47 cash or $4 and some change for consignmnet. They tossed my other items. Really. Not each- for the combined items. NEVER AGAIN will I consign with them OR buy from them. If I am giving my stuff away I will donate it to our agency for homeless women.

I recently purchased multiple items from Thredup. Two of the tops were not my style and different than I expected from the pictures. I immediately packaged them up to return them ( I never even tried the on). A week or so later I received a credit for one item but am being told the other item was stained and had the tags removed. This is flat out wrong! Going back and forth with customer service has gotten me no where. The "return team" insists the item, that I barely touched, is unable to be resold. Seems to me they will pocket my money and sell it back to someone else.
I will be sure to tell the friends I have referred to Threadup about their questionable business practices.

I found Thredup a couple months ago and was stoked about the whole idea, available items and the clean out/buy options. I ordered and was able to return easily. As for the clean out bag, absolutely ridiculous. I sent a bag full of clothes, easily 30 pieces. Now i was not expecting to make 100.00 at all but you know what they offered me...$2.48... not even kidding for 3 pieces out of the thirty or so.So your telling me the bright pink Nine West lace dress or the free people courdory jacket in great condition won't sell but the winnie the pooh shirt will? Never ever again. Deleting the app and forgetting about this company. Keep the $2.48, better yet, donate that too.

I am very upset with this company first, they don't have a phone # to be reach. I like a handbag but according to them was in somebody's cart for 16 hours well I place a autobuy but after 10 minutes I found another one which in the descriptions said animal print but the one I place the auto buy does not said that and I don't like animal print well I canceled after 10 minutes I did the auto buy, that was Sunday morning they don't have nobody to answer your email but I was thinking it was 16 hours left in somebody's cart to became available my surprise and this a scam company after 30 minutes became available they are lying with the expensive handbags is not such a thing somebody's cart they don't want to give a discount code in those merchandise I am mad because after 10 minutes I wasn't able to cancel something it was not available they replied was if you click auto buy they can not canceled even is not yours yet!

If you are looking to buy items, I do recommend Thred Up. There is a lot of junk to sort through, but you can definitely find high end great quality items for low prices. If you are looking to make a few bucks by cleaning out your closet? Steer clear and try Poshmark instead. I sent 2 bags filled to the brim of designer name brand clothing, some worn but in good shape, some with tags still on. For nearly 30+ items I only got about $25 they even threw away (they claim it gets recycled) items that had TAGS on them brand new because they claimed it was "damaged". In order to get items back that I no longer want to sell, I have to pay sales tax and shipping. Sales tax on items that I already own? Selling on Thred Up is a scam. Buying on Thred Up is risky, but can definitely pay off.

I had purchased an order equiveling to $94 and I'm able to wear 3 of the 9 items purchased. When ordering, i made sure to have had the right sizes in which i did. Every sweater appeared on the manequin to have been long on the torso and have long sleeves. However when i received my order, the sweaters were the complete opposite. Every sweater had elbow length sleeves and was not loose fitting as they appeared online. I prepared a return slip however upon reading the policy, i noticed there is a $2 restock fee per item plus you need to have the original "thredup tags". If you choose to have a free label you only receive store credit but if you choose to pay for shipping yourself, than the return goes back on your CC. But by end of it all, what are you truly getting back? Probably next to nothing. Sad that i wasted so much money but happy i learned a valuable lesson. I do not recommend this site. You are not getting what you truly see on the site, i think they're over priced for a lot of things and the return policy is absurd. *i tried uploading photos but it would not allow me*

I've been shopping with them for a while and now you can't click on an item to get the measurements. Lots of items say large, but most have been put through a washer and dryer many times. The measurements are very helpful because it gives me an immediate answer if something will fit me or not. Bring that feature back. Also the restocking fee is lame. I'm sure the task of returning an item is already calculated into the price. A restocking fee is simply another way of getting more money from the consumer.

Wow. I created this account solely to post a warning about thredUP. I had heard great things, but apparently the company has changed its policies and boy is it a mess. I sent several brand name, brand new items that met all of the requirements listed on the site, after several weeks, I received an email with a notice that I had received a payout of $0. No explanation, no list of items accepted, nothing. I have no idea if the email means they just trashed everything I sent or if it's waiting to be sold. The links in the email did not work, and the promised live chat function does not exist either on the website or in the app. There is no phone number to call, and emails go into a black hole, I will be shouting from the rooftops that this company is unaccountable and unreachable. They fooled me once, but that won't happen again. Stay away, and donate or sell your items locally. At least with a local consignment shop you'll be able to get some information and be able to talk to a human being,

I write this review with sadness in my heart. I feel greed got the best of this company. First, the payout decreased. Then they added a restocking fee if you want to return something that did not work. The final straw is that they advertised an item as large, it came extra large. It was an Athleta dress. I usually wear a medium, but I know this dress. I have tried my friends. I knew this would be great winter wear with under layering. I was so excited. So when it was an extra large, I asked to return it. I had to send pictures to prove it... ok?... I did that. So they approved my return, but would not reimburse my shipping because I kept one of the items. "I would have kept both?"... I kept saying to no avail. Also no real apology. I have spent a lot of money there because I have to dress in business clothes. Does loyalty not mean anything?

Updaring my review to include this: "THE COUPONS ARE APPLIED FIRST, THEN THEY CALCULATE YOUR PAYOUT! So if you list an item at $51.99 and someone uses a 20% coupon, Thredup calculates your payout over $41, bringing your payout percentage down from 40% to 25%! SUPER SHADY PRACTICE: BEWARE! IN ORDER TO AVOID THIS, YOU NEED TO PRICE YOUR ITEMS AT AT LEAST $62.99 (they claim the max coupon is 20%, so $12.60 discount would keep you over $50 and at a 40% payout). DO THEY COMMUNICATE THIS?! OF COURSE NOT! They make it seem as though the 20% will be deducted off your payout amount, but nothing is less true! Be VERY careful in your pricing and listing! Sorry to say I had to hank up prices on items I would have listed much cheaper.

Thredup recently made several changes, the most significant of which is that all items are now placed on consignment (if accepted). If you want an upfront payment, they make one on each item but BEWARE, it is much lower than any price you would have gotten in the past (their website says 'slightly lower' - what a hoot!). Whatever payout they offer is between 50 and 95% lower than their previous payout (as listed as the payout if sold on consignment). ALSO added is that now any discounts they give the customer are given are also deducted from your payment (they claim it's up to 20% of their already extremely lowered payouts). This used to go in after 45 days, but is now immediate! No communication was sent on this (believe me, I checked)! They now also discount your items prices when it has been listed for 45 days, without permission or consult, to 'help you sell faster' (because that's the type of 'help' you want, someone slashing your asking price without permission...).

The one change you could call a benefit is that you can adjust your asking price for any item now. But as said, after 45 days of listing your prices will be randomly adjusted, so you basically got autonomy for 45 days against severely reduced payouts.

ANOTHER notable change, this one on the purchasing side, is that they now charge a $1.99 per item restocking fee for returns (briefly is was for items listed under $50, but it's now for ANY item). So huge reduction in service there as well.

I made a huge order and before I checked out I saw a note that some items may be subject 1.50 restocking fee. Well I looked into with no details about what would qualify. Low and behold, every item I got would qualify if I were to return all of it. Then it cost to return And they have no phone number to make returns or complaints. In addition, the quality of the clothes is questionable and you mine as well go to a consignment store yourself. Now I have to email and or chat my complaints. I will not be ordering with them again.

I have been buying things from thredUP for 8 years and selling items to them for about half that. I don't know what happened on the selling end but the payouts are not what they used to be. I don't know if it's because they are more popular now or what. I had a bag that paid out $38 for 6 items once. I have a bag that's being reviewed right now and it's looking like it'll pay out $4.10 for 10 things but they are going to list them for $70+... I understand that they are in the business of making profits, I totally get it. But $4 isn't going to get me very far on buying something for myself... It won't even cover shipping. I'm really disappointed in this company and I'm really disappointed that I recommended them. I am actually going to close my account with them. I'd be better off just donating my clothes and taking a tax write off..