thredUPReviews 6,178

STAY AWAY! My first experience with thredUP was just okay. I sent mid-grade items in excellent condition and I made around $50 so I was motivated to send another bag this fall. With a little more confidence - I sent them fantastic designer clothing including a never-worn Chloe top. I also threw in a BNWT Brooks Brothers Shirt Dress similar to the one Meghan Markle wore to an event a few months ago. They only took three items, all in used condition.The new/designer items disappeared into thin-air and I was notified they were not accepted. I had not opted to have the items shipped back based on the relative success of my first consignment bag with them - clearly a big mistake and subsequent learning on my part. I really think thredup is a SCAM. There is no quality control so people going through your bags will keep whatever they want and mark it unaccepted. I also noticed that they charge a lot of items you can get cheaper elsewhere (same brand/category/type) Definitely not impressed. Every time I go onto the site to see how my bundles are doing it takes me 5 minutes to find what I need. Customer service - friendly but unhelpful and chat is not immediate, it can take them hours to respond. For designer items I am definitely sticking with The RealReal. I have done so many transactions wtih them and they are by far the best in their market.

I've been using thredUP for a few years and generally like it. It's certainly fun to scroll through - and I'm a serious vintage/ used clothing person so I like their concept. I don't usually mind their clothing costs, payouts or even the new really silly $1.99 fee per piece for returning something - even though it's petty and off putting.
Recently I sent in a cleanout bag and was horrified at what they kept and what they disposed of, though. I earned less than a dollar credit for thousands of dollars worth of clothes and accessories that were mostly rejected. I even included a dress I bought from them a month or so earlier that I decided not to wear (& never did) and they didn't even accept that. I could have sold that stuff at my favorite consignment shop and made some cash or donated it, received a tax deduction, and made someone's whole shopping day with a "real find!" It was really weird and made me wonder who's is watching that process.
What did they accept? A super pilling sweater from TJ Maxx and a 10 year old skirt from
Goodwill that had been in the corner of my closet. (Honestly, the two things I threw in at the last minute and thought they'd just recycle/donate) I apologize to whomever bought them. They could have had them free of charge.
It makes me wonder who's doing the sorting and where their rejects are going. Cuz y'all, some good stuff is somewhere ;)

As a longtime seller on thredup, I will no longer be selling anything to them. I used to get payouts per bag over $100. Since they changed their pricing policies, I'm now getting about $5-7... on things they say are in high demand. From now on, i'll Just dropoff at goodwill. If I'm going to get nothing, at least I'd like to feel like things will serve some good. I'm furious at how obnoxious they gotten. Stay away you'll just feel used.

I would give them infinity amount of stars if I only could, this website is go to website is you want to buy or sell secondhand items. I have done both I bought few things and each of them was in a great as described condition I also sold and I am still selling because they pay outright fair price I would say very fair more they pay more then material world ( the material world website should be shot down because they pay almost nothing) crossroads is paying more then material world but less then thredup. Consigning with thredup is a pleasure they pay way more the % amount for sold item is way higher then the The Real Real ( which pays less unless you reach 10,000 in sales but still less then Thredup. I can't thank you enough for a great customer service, amazing customer services, very helpful and you don't have to follow up in order to get your issue resolved. Thank you all for a great customer service

I've ordered dresses from ThredUP before, they were all great. But, today I found a super fake handbag listed as Michael Kors, (the handbag has NX printed on it even though authentic Michael Kors handbags obviously say MK) and messaged ThredUP to let them know. They responded with a generic "We employ a team to verify authenticity of each handbag" Okaayyy... even though the bag has the letters NX printed all over it... authentic where? Better retrain your team or something, ThredUP!

I've made a ton of purchases through them in the past. I was incredibly happy with certain items such as Free People dresses for good prices. However, other purchases were disappointing. I've recieved stained and ripped clothes that were not discribed to be as such on the item description. As people have stated, you can get mostly all of these items NEW and CHEAPER when these brands have sales. I'm so disappointed because I initially loved the premise of ThreadUp. Regarding selling, I sent them a bag of barely used and some unused clothing. Brands were sent that are originally pricey like Zella, Lulus, Nordstrom, Urban Outfitters and Vans shoes yet nothing in my bag was accepted. They said it will all get recycled in a recycling fabric factory. Those shoes and pants, etc. could have gone to my local Good Will where someone could have bought them and put them to use. I will no longer support this company. Hopefully a competitor steps in with the same premise but better management.

I had looked up designer names of items I was selling on ebay and figured I could send them to Thredup and have them sell them for me instead. I wasn't expecting to be paid 62 cents for a LIKE NEW UGG DOWN VEST. I wrote to them trying to get the rest of my items back (horrified because a NWT NANETTE LEPORE DRESS was going to get me only $3.45 if it sold!) The person answering my messages didn't seem phased at all and I had to pat not only the $11 to get a bag of my "rejected" clothes sent back to me, but an additional $5.99 to get my 8 items sent back. Absolutely disgusted. Word of mouth is EVERYTHING. How do you treat people like this? Not even an offer of credit for my lost vest.

I donated at least $600 worth of clothes. They accepted a Reformation dress that is only worn once, only half-a-year-old, bought for $218; a Zara turtleneck sweater that is completely new with tags and was bought for $50; a Silence and Noise Jumpsuit that was only worn once and was bought for $70; a ZARA W&B Collection Dress that was bought only 4 months ago, worn only once, bought for $40; a Ann Taylor skirt that has never been worn, along with 6 other items all from well known brands like Urban Outfitters and BB Dakota. However, they only gave me $30.5 Reformation store credit. They state on website that "When determining pricing, we take many factors into consideration: estimated retail price, seasonality, age of the item, quality, style, and the current make-up of our existing inventory." However, I believe ThreadUp does not evaluate the clothes properly based on their own criteria. They are obviously taking advantage of sellers and trying to maximize their own profit.

I have been shopping with thred up for almost 2 years now and have loved the quality of items I have bought off their site. I have sold to them plenty of times with their clean out bag system, and while I haven't always received the best turn out as far as cashing out big after selling my items to thred up, it never really bothered me much until today. I just received an email saying a clean out bag I sent in has been received and out of a bag that I knew would be worth more than a couple bucks and some pocket change, only 3 items were accepted in a bag that I sent stuffed to capacity. I am extremely disappointed in this clean out bag turn out, and have about had it selling to Thred Up. I honestly don't even think I am going to shop with them anymore either. I really do not understand how after sending in so many bags to them and never having much of an issue before even though I knew then I was also being cheated out of my sellings, that this clean out bag would for sure be worth more. I hate saying that I am through with Thred Up, but I sadly can't keep supporting a company that can't be of better service with their own clean out system to their loyal customers.

I never received over half of my items in an order I paid more than 150$ for clothing items for me and my baby girl. I received 1 package of 3 and the rest say they were delivered to my address but I never received them. There is no place for me to call and complain or speak to anyone over the phone. I tried to send a complaint via email and no one got back to me. FedEx won't take responsibility for it and clearly Threadup isn't going to. Guess I'm out 100 or more dollars? I will never use Threadup again and I definitely won't be sending any of my items in for consignment after some of the reviews I've read on here. I'd rather take them to my local Goodwill.