thredUPReviews 6,178

I sold to Thredup in 11/18. My first bag went smoothly, but I requested two shipping labels for one clean-out kit and the first kit was received and processed, I received update emails along the process, and while they hold your money for two weeks before you can cash out, I felt like it went well. The second bag however, got lost in the process somehow and after repeated emails trying to determine its status, I got one on 11/27 (three weeks after I sent it) saying it had been received and was in processing, which could take two weeks. Weeks later, they still hadn't processed it so I followed up again. On 1/8, (two months after I sent the bag!) they told me my complete bag had been donated. AND just checked the website: they are selling items from that bag. I know because one of the designer dresses that was in there, I had gotten hemmed from a maxi to a cocktail dress and it's on the site as the cocktail version, which was never made by the designer. Absolute scammers.

First - I paid for expedited shipping that I did not receive, as they didn't do it in the promised time frame. I had to ask for my $16 back that I paid for this. I also paid $10.99 (Return Assurance) for them to return my clothing they didn't want/couldn't sell. If you haven't realized already... just these two things alone are stupid and wasteful.

Second - they kept and sold several name brand items in good shape. What they kept should have brought more than my TOTAL of $14. 67. 100% I could have sold it all myself on Facebook for twice that due to the shape alone. Oh but wait. It DID bring much more than my total of a whopping $14.67 - they made over $100. The percentages we are given are just TRASH. That's all.:)

Third - resorting back to the fees in my first point, those are deducted from your earnings. So my "total earned" was -$12.32. NOTE THE NEGATIVE. SO I WOULD HAVE PAID THEM had I not spoken up for them not holding up their end in regards to the time frame.

Fourth - You are apparently given a time frame to reclaim any items not sold or they belong to ThredUp. Because that shouldn't be covered by the $10.99 I paid to have the rest of my clothing returned, right?

This is complete trash. 100% a waste of time. They kill you with fees and make it seem like something helpful and fantastic. This was my first and LAST time using them and I would never in a million years recommend this service to my most hated enemy.

AND I NEVER LEAVE REVIEWS LIKE THIS. THIS WAS HORRIBLE! I hope everyone considering using them to help get rid of any clothing, accessories, etc will be able to see this. Best of luck!

I sent THREE FULL bags to thread up some of my items still had tags on them!' I have never recieved a payment they cannot seem to find my items DIDNOT make a DIME off my items! I should have gave them to a local charity and after hearing on this page the types of payments people recieved it is a complete RIP Off! Donot sell your used clothing to these CROOKS! You might as well give them to friends try to sell them to local used clothing stores or give them to charity! Very sad I spent my hard earned time and my GOOD clothes to these CROOKS!

Unfortunately, I don't feel as though a "huge weight has been lifted" off my shoulders by sending you my pile of clothing. I sent you guys nearly 30 pieces and you accepted 4.12 of which were premium brand denim including True Religion, Seven jeans etc. Two of them were brand new items which I never wore. You mentioned in this email that you've accepted 66% of the items I've sent which's 2/3 which should be around 20 pieces! Then in another email I'm told that you've accepted 4.

I feel completely robbed. Please explain to me how am I going to trust a company like yours?

Also nothing works on your website. I did not accept the upfront payout since your website never gave me the choice to click on anything. I demand the gross payout that I was owed.

I sent the following email to your company and I received no reply.

Your company STOLE my items for nothing and I feel like I have been scammed.

Please do the right thing and make it right!

Jonathan

I dont know what these bad reviews are about... zI ordered over 30 items my first order. Every single item was in perfect condition, great quality & wrapped perfect... everything fit perfect as well.
I think some just dont understand how to shop consignment and order the wrong things therefore are dissapointed... I on the other hand could not be more satisfied! Super excited to shop again
Attached are just 2 of the dresses I bought. Just beautiful

If you don't have the time to either donate or sell online, thredup might be for you if you are willing to take the disappointment of them discarding good items because they claim it doesn't meet their strict standards. The payout for the majority items that you send them will be about 50 cents. They pay better for Tommy Hilfiger and Ralph Lauren but unless you pay that $10.99 upfront fee to have your items returned, beware that they will recycle those items for their own profit and not give you one red dime. Worst customer service ever. When you try to complain all they want to do is cut and paste canned messages. I was stupid enough to send them three good name brand handbags without paying the upfront fee and they did not list them meanwhile they will list Walmart items rattly. Worst company ever.

I was so excited to receive the 10 handbag box for $90.00. I opened the box and saw some pretty tissue paper covering the top. I dug down and found 5 bags neatly wrapped in tissue. The bags wrapped in tissue were low value target brands made of vinyl. The "better" bags were underneath rolling around the box, unwrapped. Seemed odd. I actually received 11 bags. One went right into the trash as it was a crossbody with broken strap hardware. One was a cheap satin new with tags clutch. 3 were clean vinyl satchels in the $30 new range and in 7/10 condition. One laptop case out of vinyl with a ripped lining 4/10. One white plastic cosmetic giveaway bag, not worth the time to flip it, one madden girl bag with hardened nail polish on lining 4/10.3 actual leather bags with wear so severe that they are 4/10. I'm pretty good at putting lipstick on a pug, but these bags, for $90 have nothing redeeming about them. My local consignment store is likely my only option and I'm sure they won't take most of them. It's not that the bar is set high, it's that this batch of threadup bags is garbage. Just don't do it. The rescue box videos from months ago show some real gems, but that was then and this is now. I understand the rescue box sales are of items that they used to donate but now ship to the unsuspecting resellers. They should stick to stuff they aged out of the website and get some quality back before they tank the whole concept.

Don't send your clothes in, you will be ripped off! I sent a new, without tags Show Me Your Mumu dress in to be sold on ThredUp. Perfect quality, a brand that ThredUp sells, I was looking forward to making some money off of it. ThredUp then replied that my item was not a brand that they carry. I wrote back saying that the brand was indeed on their brand list. They apologised and gave me a $5 credit. That dress was worth over $100! They now reply to my emails by showing the $5 credit. Where is my dress?! I never write reviews, but had to share. Save yourselves.

It took a couple of days for a response to my query but customer service at Thredup was helpful and polite and they solved my problem ASAP even though they had no obligation to do so. Thank you Malisa!

I like buying second hand, I think it's ethical and good for budgeting and ThredUp is fair and good quality. They have very high standards for what they will sell, which is the reason for many of the bad reviews. But they're a business trying to sell stock and old clothes are not worth much unless they're designer.

If you want to buy from ThredUp my suggestion is to give it a go :)

I sent in a full bag of clothing. They only sold $12.74 dollars and I have no idea what happened to the rest. They never consigned my Givenchy Dress that I wore to my son's wedding and several other expensive pieces. If you want to get things back it is almost impossible. I tried to cash in the whopping $12.74 and it wouldn't let me. The only button that I could press was to use it as a credit. The pieces that were sold was a few Guess tops from my daughter. I think they take the more expensive pieces and either the employees keep them or they sell under a different name. The most aggravating part is that you can't call and talk to anyone. I complained in a chat session and the women never responded to my complaint and never explained any of my concerns. They are the worst company I have ever dealt with. DON'T EVER USE THEM!

First things first. The first 2 times I used them they were reasonable so I sent in 3 more bags and they didn't buy barley any of it. BUT! They did send an un purchased item of mine to a flipping Youtube person that they inboxed on there show with MY $2200 dress that they DIDNT buy from meThat's criminal that's all I'm saying. I didn't get an email saying don't bother us until you have the entire story. Omg r u serious. Also if you send something to them it takes like 3weeks to a moth to get there people! Tell me that's not weird. I sent something to Dubai and it got there in 5 days. Are you telling my thread up has some secret underground stop your mail for weeks team? They still have a bag in route to them sent sooooooo long ago. I checked it's location and it took 2weeks to get from Sacramento to Chicago. Come on people. So now they will get my bag and give me $4 basically. Send your stuff to me people I will sell it for double at 7/11 sweAr true story. These people have a different shade then average.

I've been for some unknown reason using ThredUP for years. They give you almost NO money for your clothes. They even called my jcrew jeans "factory store" which they were not and gave me less than. 50 for them. Not to mention their pricing on used clothing is absurd. You can get better prices with sale items in the stores. And lastly, I think they may keep things for themselves. I sent an adorable top from Loft that I wore once. Was still in the season I purchased it and they didn't accept it. I'm sure one of them is running around wearing it. I hate this company. Will never use them again. Wish I could just get my clothes back and donate them to charity. I feel like they are just robbing people. What a sham. DON'T SEND YOUR CLOTHES TO THEM!

I'm a huge supporter of Thred Up's mission and the concept of recycling clothing. Sincerely wish I could offer positive feedback BUT please be EXTREMELY CAUTIOUS before choosing to buy from this site.

In less than a year, there have been several incidences where my purchase was suddenly refunded, and listed as "Canceled" under my order history.

No additional information was provided, which leads me to believe there are serious issues with either multiple people purchasing the same item, or poor initial vetting of clothing, which is only caught just prior to the item being shipped.

Twice now I have taken time to browse, select the perfect item for a special occasion, and make my purchaseonly to learn 4-5 days later that the item is somehow unsuitable for sale or unavailable to ship?

Hoping they'll have a valid explanation, or I will start looking at other local vendors.

This is my first time writing a review for anything ( good or bad). My experience has been so awful that I feel the need toward others. I sent a bag full of items, both clothing and shoes of very high-end brands. Two things happened, either I recieved almost no money for the items sold ( under a dollar) or brand new items boxed or tagged never even went up for sale. These people have an incredible scam going on! It will catch up to them.