Thumbnail of user ashleyb388

Ashley B.

Contributor Level

Total Points
93

1 Review by Ashley

  • thredUP

1/10/19

First - I paid for expedited shipping that I did not receive, as they didn't do it in the promised time frame. I had to ask for my $16 back that I paid for this. I also paid $10.99 (Return Assurance) for them to return my clothing they didn't want/couldn't sell. If you haven't realized already... just these two things alone are stupid and wasteful.

Second - they kept and sold several name brand items in good shape. What they kept should have brought more than my TOTAL of $14. 67. 100% I could have sold it all myself on Facebook for twice that due to the shape alone. Oh but wait. It DID bring much more than my total of a whopping $14.67 - they made over $100. The percentages we are given are just TRASH. That's all.:)

Third - resorting back to the fees in my first point, those are deducted from your earnings. So my "total earned" was -$12.32. NOTE THE NEGATIVE. SO I WOULD HAVE PAID THEM had I not spoken up for them not holding up their end in regards to the time frame.

Fourth - You are apparently given a time frame to reclaim any items not sold or they belong to ThredUp. Because that shouldn't be covered by the $10.99 I paid to have the rest of my clothing returned, right?

This is complete trash. 100% a waste of time. They kill you with fees and make it seem like something helpful and fantastic. This was my first and LAST time using them and I would never in a million years recommend this service to my most hated enemy.

AND I NEVER LEAVE REVIEWS LIKE THIS. THIS WAS HORRIBLE! I hope everyone considering using them to help get rid of any clothing, accessories, etc will be able to see this. Best of luck!

Thumbnail of user jamesr64
thredUP -. – thredUP Rep

Hi Ashley,

We are sorry to hear that you were unsatisfied with your Clean Out experience. It’s important to remember that using thredUP means that you may not earn as much as you would if you sold your items peer to peer. But what you may miss in earnings, you earn back in overall convenience. Our goal is to help make our customers’ lives easier by helping them get rid of unwanted items from their closets from the convenience of their own home. While you might be able to earn slightly more by selling elsewhere, thredUP does all of the hard work for you: no driving, no negotiating with buyers, no dealing with rejected items. We hope this offers more insight. Thank you.

Ashley Has Earned 11 Votes

Ashley B.'s review of thredUP earned 11 Very Helpful votes

Ashley Has Received 1 Thank You

Thumbnail of user donnar313
Donna R. thanked you for your review of thredUP

“Thank you for calling them out on this! Wish I looked into it further before they stole my items.”

Ashley doesn’t have any fans yet.

Ashley isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user pattid230
Patti D. reviewed thredUP
3/28/24

My mother died and she had three closets full of clothes. Many still had the tags on them. Never...

Thumbnail of user melissab3427
3/23/24

ThredUP is a great way to recycle your clothing but this is NOT a way to make any money! I've...