StudioReviews 154

I ordered many items for Christmas and returned around £80 worth of goods. Around 20 emails later and they have not located the parcel and are now saying they can't help. I am absolutely disgusted at the poor customer service and that a company of this size is unable to help.

I have purchased an item on 7 May that was never delivered
I tried to contact them several times they did not help and refused to refund me

Shoes returned last year still waiting for refund contacted customer service via messenger 10 times
Promised refund
Said would be emailed absolutely nothing
Refund ref number *******

Item received battered and with no original tags. Contacted customer service who says that not their problem
Have sent of 30 correspondences now through various mediums. They now have taken my payment for supplying me second hand goods

I HAVE HAD TO PAY FOR A CHAIR THAT I HAVE NOT RECEIVED, STUDIO CLAIM THAT THEY HAVE CREDITED MY ACCOUNT BUT HAVE NOT. WAS CHARGED A LATE FEE FOR NOT PAYING FOR SOMETHING THAT I HAVE NEVER HAD DELIVERED, ABHORRENT COMPANY USELESS CUSTOMER SERVICE

Studio are by far the worst online retailer I have ever come across and I warn prospective customers of studio to check the many negative reviews on this company before giving them your custom.I made a purchase last November with a 3-5 delivery time, after a month of been told that it was on it's way studio cancelled the order stating it was an out of stock item and unavailable,it then took over 3 weeks to receive a refund but postage costs I had paid were withheld (the item was never sent). After over 30 emails to so called customer services stating I would not be paying, this amateurish outfit have still not refunded it 3 months later.I have now received countless emails, text and calls demanding payment or further action will be taken, the amount owed is tiny but as a matter of principle I do not pay money I do not owe, but true to their word they have affected my credit record something I couldn't care less about,I have now blocked all communications with studio.

Do not use this company. They are SCAMMERS. Part delivered order, admitted fault but now not refunding me. False promises of investigating, allow 3-5 workings, be patient, contact finance department (can't get hold of), ask for all the order information. Conveniently not able to see my paid order on their account anymore! This has been going on for over a month and I still don't have my money back. Skeptical of using website as it didn't feel right... should have gone with my gut feeling! Do not use Studio!

Paid in full on 2nd December 2023 for a TV.

No tv arrived and no refund.

Studio have now deleted my order too.

I have proof of purchase with lots of evidence to proof this and also how they have sent around in circles and passing me to different departments and getting nowhere. They have done this on purpose, I don't no why buy I've been scammed.

Since Mike Ashley took over this company it's gone downhill I'm sad to say, been a customer for over 15 years and spent a few thousand pounds with them, never had a problem easy to chat with someone on the phone but that no longer a choice, all the customer service agents gone. I returned some clothing and wanted a refund but didn't get the postage back and when I confronted someone through messenger I was told it was refunded ( but it wasn't) and the postage still showed on my account so I paid the £4.99. So £4.99 I was charged for having the goods delivered, then paid £4.19 to send back through post office then had to pay £4.99 to get it off my account. Mike Ashley needs a good talking to cos he's ruined a good retail company

Ordered blinds before christmas, chased the last two days to be told they have cancelled it. I have to wait even longer for a refund

I am very unhappy with the service I have received overall from Studio. I made an order for a Christmas gift on the 3rd of December. I did not receive a confirmation email until hours later (which should have been the first red flag tbh).

After the confirmation email, I was not contacted at all. So on the 18th of December, I emailed Studio about my order and they informed me that it was being processed in the warehouse and they would keep me updated. I then checked my Studio account on the 19th to see that my order had been cancelled so I contacted them again (on Facebook this time) and I was informed that they no longer had the item I ordered in stock (and this is only a few days to Christmas at this point).

They are very unprofessional, do not order from this website as they do not seem to even know if the item is in stock before accepting the order. The only redeeming qualities are that their customer service online is good and they returned the money promptly.

Over a month ago I ordered a Christmas tree which took 3 weeks to come when it did the lights didn't work I made a complaint over 150 emails back and forth and still not had a refund after being given 1 4 weeks ago they are now messing me around someone called Arnold who works for them it's absolutely disgusting wouldn't buy off them EVER again

Terrible experience with partially cancelled order, faulty products that did arrive and horrendous customer service.avoid!

I ordered an item that arrived damaged. I contacted Studio on many occasions and took me 2 weeks to get the item collected. They received the item and refunded the cost but kept hold of the postage. Their policy states clearly in this case that I should of had a complete refund including the postage. Contacted studio again and all I was told was that it will be refunded. We are now 6 weeks from when they refunded just the item and no refund for postage received. What a company, I no longed shop with Studio. Disgusting service

Appalling service and missing parts, refused to replace parts or refund.
BEWARE...They are scammers

Ordered tallboy 14th November
Arrived damaged and you could see where there trid to disguise the damage with white paint totally disgraceful
I return the tallboy paid myself cost £16.45 for postage
There received my return and said looking into it sent over 10 emails no reply
Been over 4 weeks STILL WAITING

BIGGEST SCAMMERS EVER. DO NOT USR STUDIO THEY'RE CRAP. EXTREMELY UNPROFESSIONAL. TOOK OVER A MONTH TO DISPATXH MY ORDER, I TRIED TO CANCEL THEY TRIED TO TELL ME I HAVE NO RIGHT TO DO SO. FINALLY I WAS ABLE TO CANCEL AND NOW THEY CANT GIVE ME A TIMEFRAME FOR A REFUND SO THEY'RE CLEARLY TRYING TO KEEP MY MONEY. NO CONTACT NUMBER, NO COMPLAINT PROCEDURE. DISGUSTING COMPANY

I've shopped with studio for many years and usually found them ok. After not using for a year I decided to get some last minute presents from them. Little did I know when I have missing items that you cannot speak to a customer service advisor anymore. It's either web chat where they cannot do anything, email and no reply or FB messenger and no joy. I've missing items that in being charged for and tried for 2 weeks to get resolved. Needless to say I will not be using again