Studio

Order made 16th October, only part delivered (delivery note stated all in same package), after asking me to send photos of the items I did receive they've still failed to deliver the missing item- 17 emails later repeatedly advising that the matter is being investigated or escalated. I just don't trust this company.

I ordered items from Studio it was late arriving. The birthday had passed. The teddy bear was so small it was ridiculous, One item not in stock, even though they had too the money for it, I find that dishonest trading or sharp practice it was once called. On phoning to return no good goods the young woman I spoke was bordering unintelligible I could not understand what she saying, she kept leaving me hanging on the phone for ages and ages many times every time I asked her a question while she found out what to do. All they were worried about was the money. I wonder how long before they fully refund me once they get the goods back. I hate dealing with companies like these they have no customer service employ people who have no idea about things which customers want to know. I have wasted far too much of my precious time on this awful company. Avoid if you have any sense.

I have shopped with Studio for years and they are amazing. Every delivery is spot on and correct, returns when required were easy and complete and the service is speedy delivery, even personalised items. Payments are easy and the app and / or the website is user friendly. I would recommend this retailer to anyone's as there is such a wide range of products and items you might not find anywhere else too and they have their "wow" deals and they have various payment options that can really help if required. Fantastic company and will definitely continue to use.

I was hesitant to buy from Studio after reading some of the reviews but what I wanted to buy (some bluetooth earbuds) wasn't expensive so I decided to risk it, and I must say I have not been disappointed. The earbuds arrived sooner than expected and in good working condition (so far). Both Studio and the courier kept me up-to-date by email with the progress of my order up until the moment of delivery. Based on this, I would probably buy from Studio again and see what happens. Caveat Emptor, I suppose.

Returned 2 items 15 days ago sent messages no answer still got items for sale that have been discontinued take all orders even when out of stock but you do not find out till you have ordered try telephone for answers wait at least 30 minutes then you cannot understand what they saying so you never get an answer to your problem.

Stay well away! Possibly a scam. Can't cancel orders for stock that don't exist and all they send is scripted nonsense! They are like nothing I've ever experienced. Still sending statements for a product they haven't sent nor have in stock! See attached photos for my email to them and there response which they have sent to ever email I sent. Contacted EVERY department they have and they say contact the opposite one to which they are at the time. It's ridiculous and good luck speaking to them! If you do they can't speak off script or understand what you are saying.

I have been a studio customer for years but these last few months have helped me make the decision to close my account with them. My balance is zero as I pay straight away when the invoice arrives, but this month no invoice, a recent return was denied even though they arranged it. Staff overall are rude, unhelpful and speak very quiet so very frustrating. Emails to them to complain have resulted in replies with questions, when I email answer another advisor responds with no prior knowledge of initial emails. Too confusing, stressful and not worth the effort. Done

Do not touch this company, we ordered an expensive item and it was delivered in broken pieces. After several emails and phone calls promising our money back this was never followed up. It has been two months and they have still not collected the item for a refund. Other review sites read the same. I wish I had checked them before buying, it seems their company page is filled with reviews created by the company itself. Don't be fooled by those reviews.

Ordered a microwave (for my wife to thank her Maternity ward at work) very early Dec, still haven't received it. I have chased it many times with the token response of it's delayed with the couriers. Well over 2 weeks later I have requested to cancel & refund me. I keep getting really long winded responses, not actually confirming anything. I have ended up just buying one from Argos. DO NOT risk buying from Studio, the customer service is atrocious! I live in hope for a refund, wish me luck.

If a minus star was offered I would take it, without a doubt. Fraser Group ties with Studio.co.uk are dead. They appear to be rebranding under another guise but rest assured, this will not change the overall poor business of Studio.co.uk Best advice to anyone contemplating a purchase from Studio.co.uk is 'think again' there are horror stories of poor purchases, it is as if the purchases be it clothing, furniture, whatever, are 'damaged returns' spruced up to look a bit better, but not new. Scam, Con, pulling the wool over customers eyes. Yes. Getting any money back from them is not a sprint, its a marathon, and that is if you are lucky enough to get your money back.

Placed an order and got a confirmation email that it was to be delivered in 3 days along with a tracking number. Great. After 3 days no parcel. Checked the tracking number - parcel is delayed. One week later - parcel is still delayed on no further tracking information. Called Studio 3 times - on hold for 58 minutes, emailed them, just to get told call has been escalated but nothing happens. I now have no parcel, no refund and a very large phone bill. I will be taking further action and letting every social media outlet I know of to avoid this company like the plague. I wish I'd looked on here first.

I am very unhappy with the service I have received overall from Studio. I made an order for a Christmas gift on the 3rd of December. I did not receive a confirmation email until hours later (which should have been the first red flag tbh).

After the confirmation email, I was not contacted at all. So on the 18th of December, I emailed Studio about my order and they informed me that it was being processed in the warehouse and they would keep me updated. I then checked my Studio account on the 19th to see that my order had been cancelled so I contacted them again (on Facebook this time) and I was informed that they no longer had the item I ordered in stock (and this is only a few days to Christmas at this point).

They are very unprofessional, do not order from this website as they do not seem to even know if the item is in stock before accepting the order. The only redeeming qualities are that their customer service online is good and they returned the money promptly.

Bought a product paid in full, next day they refunded my payment and put the product up by £20 if I wanted to re buy it again. Go read their Facebook page it's full of. The £4.99 postage is added in the amount I paid the product itself was £49 inflated to £69

Having such a poor experience with Studio. Ordered a bedroom set, 3 items and only one delivered a month ago. Raised with them 2 weeks ago by email, Facebook and chat (as no phone channel) and still no response. I keep being told someone will call me, but nothing. So they have £250 from me, not delivered the products and I have no way of escalating or speaking to anyone. I've never known such poor customer service. Not sure what I can do!

Ordered a Tens machine for my husband at the beginning of June paid £39.98, £34.99 for product and £4.99 p&p.
Took 3 weeks for package to arrive and when it did had incorrect Tens machine in it, it had a £10.99 machine delivered! Rung immediately, said they would resolve, another 3 weeks on and no package received, no refund received spoken to them just now, they said I would have to wait another 30 days whilst they investigated the missing parcel. I repeatedly advised that it was not acceptable for them to have my money for 2 months and not send me the product ordered, i insisted i wanted resolution sooner, so after much debate, supposedly they will now refund me in 3 days, we'll see! Stay away from this company, absolute nightmare - and yes I understand people are working from home and their resources might be not what it was before Covid-19 hit, but it has been an appalling experience, requiring many phone calls and emails.

A disaster of a company,do not use under any circumstances we ordered a shed cancelled the item which we did not receive,months later still say I owe them money despite numerous phone calls, now there threaten to blacklist me and take me to court well good hopefully we will get it resolved.

Order came within the expected timeframe - so ok. Was personalised - but with the wrong name on. Was a birthday present so knew this would miss it but thought will be ok as they will just arrange for it to be re-done. Mistakes can happen. 90 minutes, hung up on by 3 different people all because you want to speak to a manager, 3 different people who can't really talk english later, I gave up trying to keep with them and get it sent again and just requested a refund. Will never use again. Terrible customer service