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Lynn M.

Contributor Level

Total Points
101

1 Review by Lynn

  • Studio

8/28/20

Placed an order and got a confirmation email that it was to be delivered in 3 days along with a tracking number. Great. After 3 days no parcel. Checked the tracking number - parcel is delayed. One week later - parcel is still delayed on no further tracking information. Called Studio 3 times - on hold for 58 minutes, emailed them, just to get told call has been escalated but nothing happens. I now have no parcel, no refund and a very large phone bill. I will be taking further action and letting every social media outlet I know of to avoid this company like the plague. I wish I'd looked on here first.

Tip for consumers:
avoid at all costs. Customer service is extremely poor, and I am still fighting for a refund on goods that failed to turn up

Products used:
it didn't turn up and I am still fighting for my refund

Service
Value
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