Sent the totally wrong colour, when I rung for a resolution I got hung up on 3 times, one of the poorly spoken operators asked me how I would like to pay? When all I wanted was an exchange! Terrible manners! I will never order from them again!
I ordered from studio on the 1st of October 19 and payed by (cash) of debit card. Waited for delivery nothing came, rang them payment pending even though the money left my account at this point to there's, waited another week still pending and no order, rang back numerous times since and spoke to supposedly 3 line managers, emailed 5 times and told the same script every time, demanded my money back got told to wait 3 working days for it to go back into my account, guess what no money, rang back again and told exactly the same thing, studio bought them self another 4 days and guess what still nothing in my account. How can studio get away with treating people like this and keeping money that does.not belong to them, Im sick of there games when I ring. I am now going to contact trading standards and consumer rights as this is now 28 days and nothing resolved, customer care is a complete joke
I placed an order on 11/4/2020 that never arrived, i emailed them 4 times, finally received response to say due to time past they won't reimburse me, they haven't acknowledged receipt of my earlier emails, i screenshot the dated emails and have now contacted my credit card company.
Firstly I would like to warn you not to buy from this company. You may think you have found a bargain but it is just so they can get your money. They have absolutely no concern about customer issues and will not provide you with a resolution. Delivery dates are meaningless to them and this alone means they are in breach of contract. Once again stay clear or your money will disappear down a black hole as you wait patiently for your overdue delivery.
I registered with these a few hours ago and ordered a couple of items... had a change of mind but was told I could not cancel my order or my registration...
I'm sure this is not true...
Where as I may have used them in future. Its now a definite NO from me.
I ordered 2 items in November which did not arrive. I complained numerous times and finally got hold of someone a few days before Christmas and funny enough was suddenly here next day. Broken! I've called and was told I'd be refunded which i have not. I've sent numerous emails which are now just being ignored. It is now March. Never again will I use this site and have told everyone I know not to either.
I ordered a doll's house online. It was acknowledged and then when nothing happened they claimed they have a new processing system and it was taking time#. Nothing happened. No delivery. Cancelled but they are just ignoring me. Clearly, the set up is fraudulent. They should be blacklisted with all credit card companies.
I will never use this company again called them 2 weeks ago to return a item that had parts missing and with no returns label in the parcel what upset me it was a Xmas gift for my 11 month granddaughter. Today someone came to pick the parcel I explained and the gentleman left. I have again called them lets see how long I need to wait for the label this time. No amount of apology will make up for this..
Account number *******
Purchased a 3 seater recliner sofa but within a couple of months one of the seats has dropped and the recliner mechanism developed a fault. I contacted Studio who offered a full refund and collection of the faulty item. I agreed and sent dates of availability for collection as requested by them. They have completely ignored me ever since! Very frustrating and rubbish service for a poor quality faulty item. AVOID!
Well I bought the three piece bedroom set for £159 not including postage and packaging the only good thing that came from this was the wardrobe and the chest of drawers are atrocious practically falling apart within the first two weeks of having it the bedside table is the same. I've requested for missing parts for the drawers I am yet to hear anything back from the company. It's a waste of money I wouldn't recommend it just stick to IKEA if you can
Placed a first order and they took £75 from my card. No order in my account and 17 days later no answer to my emails, fobbed off by phone and managers won't call me back. No refund and no sign of anyone doing anything about it. Reading other reviews it looks like they are about to go under and are taking payments without sending out orders. BEWARE!.
This is the worse catalogue company iv ever joined the customer service is an absolute joke they make you wait for hours on the phone ask you the number of the item 4 to 5 times put you on hold never again will I buy from this company!
Shoes returned last year still waiting for refund contacted customer service via messenger 10 times
Promised refund
Said would be emailed absolutely nothing
Refund ref number *******
It took 7 weeks to receive an air fryer and that was a week after I cancelled it. Got told that to send it back they are going to post a returns label which could take up to 2 weeks. The next day Hermes came to pick it up. They tried to charge for returning and when we phoned them the customer service was extremely poor. Never again.
Firstly it's overkill to have to verify Captcha every time I go to 'My orders'! Secondly due to the pandemic I needed to change the delivery address so the receiver can have it delivered to their house (my gift for the kids) but they provide zero flexibility! I can't cancel the order nor can I change the delivery address (I am stuck abroad due to the current pandemic). On ASOS & other sites, you can cancel the order within an hour but this site it's not user friendly at all. I found it tougher to use than other sites with endless Captcha verification literally every 5 mins! First and last time using it besides the great value, I rather prefer stress free and user friendly system!
I ordered 4 items on the 25/11/20 and on the tracking it said still waiting dispatch 10 days later. On their website it states delivery within 3- 7 days.
I called their Customer Service twice and was on the phone for a total of 97 minutes trying to find out when my items would be dispatched and all I got was they did not know. They said that they would call me back, which they never did.
I then found a number for accounts and I spoke to them and they could not confirm a dispatch date although they did say that all 4 items were in stock and they were waiting for a courier, which I find unbelievable!
So I have cancelled the order and I will be spending my money with a reliable company with good customer service.
Do NOT use this company.
Had to give one star in order to leave a review. Avoid this company at all costs.They are totally uncontactable no tel contact or live chat allowed,all emails ignored fortunately paid by credit card,so got money back
Over a month ago I ordered a Christmas tree which took 3 weeks to come when it did the lights didn't work I made a complaint over 150 emails back and forth and still not had a refund after being given 1 4 weeks ago they are now messing me around someone called Arnold who works for them it's absolutely disgusting wouldn't buy off them EVER again
Do not use this company, ordered items with there credit option and had them awaiting processing for more than 2 months. In that time I got a letter to sign and a forum to fill out for the direct debit payments each month. After sending it back they took the first payment off me and then a few days ago my orders disappeared from track order ( was still being processed). I decided to phone them to day and they told me I wasn't accepted for credit and when I told them why would they send letters out for you to sign if your not accepted and take a payment from me they hung up. Luckily I used an app on google play store call recorder to record the call and now taking it into trading standards worse company ever.
Ordered tallboy 14th November
Arrived damaged and you could see where there trid to disguise the damage with white paint totally disgraceful
I return the tallboy paid myself cost £16.45 for postage
There received my return and said looking into it sent over 10 emails no reply
Been over 4 weeks STILL WAITING
Overview
Studio has a rating of 1.1 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Studio most frequently mention customer service, trading standards and next day. Studio ranks 870th among Home Decor sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members